Ordertracker ‑ Track & Upsell
Maximize your earnings with order tracking & upsells
Rating
4.4
feedback
63
chart
#1,709
All reviews
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Nov. 6, 2024
Aplicativo muito útil. Funciona bem, o suporte também é muito bom. Bastante recomendado para empresas que estejam iniciando. Pra quem já está a algum tempo no mercado e tem um alto fluxo tem também as versões pagas que são muito boas também. Recomendo.
Nov. 6, 2024
Application sympa, fonctionne bien... Peut etre un peu plus de personnalisation et ce serait parfait !
Nov. 6, 2024
Using this tracking app since almost year, doing great and easy to use ! Prices are fair comparing to other tracking apps !
Oct. 3, 2024
Overall, it is one of the best UI's I've seen on an order tracker. And the customization is great though I do wish it made them have to put an email as well as to get info about the order. I would probably use except that the loading time is about 3 seconds before it even loads on the screen which is not good.
Aug. 5, 2024
Looks good. Just installed it and it looks functionning and everything OK. simple layout, nice URL generated, all good so far. Cannot complain
April 24, 2024
1 étoiles en raison du LiveChat support qui ne répond pas. Même le support normal ne répond pas. Dommage l'application pourrait être très bien mais il y a des problèmes. - Les suivis de Mondial Relay ne sont pas reconnus. par exemple: tracking: 96810866 https://www.mondialrelay.fr/suivi-de-colis?codeMarque=CC&numeroExpedition=96810866 - quand on a plusieurs tracking dans une commande, la page de statut de la commande est en Anglais (au lieu du Français). Et quand on clique le bouton "Suivre ma commande" pour afficher la page de tracking, la page ne donne que le dernier tracking. Après 4 jours d'attente d'un retour du support, AUCUN RETOUR. Je désinstalle l'application car vraiment pas au point. After 4 days of waiting for a response from support, NO RETURNS. I uninstall the application because it really doesn't work.
Bonjour, nous nous excusons pour le désagrément que vous avez rencontré en essayant de contacter notre équipe de support. Le problème à été résolu et nous avons répondu à vos emails mais le message semble avoir été perdu. Merci d'avoir choisi Ordertracker.
Dec. 12, 2023
Hello. I will change this review once this problem is fixed. I cannot contact your support at all. I have been trying for almost two weeks with no response. The 24-hour chat has no response and the emails I have sent have not received a response. My problem is that 40% of my orders are listed as pending and that should not be the case. In Shopify there is a courier listed but for some of the orders the courier shows up as N/A in ordertracker. I do need this problem fixed and a response would be great.
Hello, we apologize for the inconvenience you’ve faced in reaching our support team. Kindly consider opening a new live chat ticket within the app, and we’ll promptly address your concerns. Thank you for choosing Ordertracker.
Nov. 1, 2023
Sie bieten 24/7 Support an, aber wenn wenn man Hilfe braucht, dann meldet sich niemand. Habe es mehrmals versucht. Als ich dann Glück hatte, das sich jemand meldet, wurde mein Problem angeblich an die Technik weitergeleitet. Nach 3 Tagen besteht das Problem immer noch, dass die Trackingnummern nicht richtig funktionieren und es zeigt dem Kunden an, dass das Paket nicht gefunden wird! Das ist ein No-Go!!! Und jetzt meldet sich wieder niemand.... So kann ich die App nicht gebrauchen!
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie mit unserem 24/7-Support erfahren haben. Wir verstehen Ihren Ärger und möchten Ihnen versichern, dass wir aktiv daran arbeiten, das Problem mit den Tracking-Nummern zu lösen. Leider haben wir derzeit keine geschätzte Zeit, wann das Problem behoben sein wird. Ihr Feedback ist uns sehr wichtig, und wir danken Ihnen für Ihre Geduld, während wir an einer Lösung arbeiten. Wenn Sie weitere Fragen oder Bedenken haben, zögern Sie bitte nicht, sich an uns zu wenden. Vielen Dank, dass Sie unseren Service gewählt haben, und wir hoffen, Ihre Erfahrung in Zukunft zu verbessern.
Oct. 9, 2023
l'app parfaite pour un suivi personnalisé ! je l'utilise sur toutes mes boutiques depuis plusieurs semaines et je vois déjà la difference !
Sept. 29, 2023
I use ordertracker since the start of my store and could definitely recommend it if you are dropshipping. It adds more trust to your store and gives your customers an idea where their package is. The app is simple and does what it needs to do, no need to add more bells and whistles.
Sept. 25, 2023
Super app, facile a installer et qui permet de visualiser tous mes colis dans le dashboard avec des statistiques détaillées. Recommandé de ouf!
Sept. 19, 2023
OrderTracker is the best app we have hooked up to our site. Indispensable and crucial to our customer service strategy. The team at OrderTracker particularly "Chloe" from customer support have also been instrumental in making the setup & use of OrderTracker a real pleasure. I can't wait to see the new improvements they're making to the app, I know it'll be a real game changer.
Sept. 13, 2023
Great app, integrates into order confirmation mail and let's you create a very professional tracking page
Sept. 12, 2023
This is the best order tracker Shopify app out there. It shows all steps and give customers a better understandign where is their package. I would recommend this to anyone.
Aug. 26, 2023
Very quick assistance. The alerts I need like 'carrier attempted delivery; Awaiting payment; Entry not authorized by regulatory authorities; Object being returned' are not yet available. But I've been informed that this update will be coming soon by the end of September, along with the addition of GPT chat. Let's see.
Aug. 13, 2023
AMAZING APP AND IF YOU NEED HELP THE CUSTOMER SERVICE IS AMAZING CHLOE WAS ABSOLUTELY AWESOME, EXTREMELY PATIENT AND HELPED ME TO ENSURE I WAS SETTING IT UP CORRECTLY!!