Ordertracker ‑ Track & Upsell
Order Tracking for Shopify
Rating
4.7
feedback
93
chart
#973
All reviews
Rating Breakdown
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March 1, 2024
im new to ordertracker but i hear great things about it and the support is amazing Chloe was very quick and helpful. would definitely recommend this app to dropshippers
Feb. 26, 2024
app is good but since last week it has been having problems, I only had 8 orders this month and the app is saying that I used up 50 credits?!?! I called the "24/7" chat several times without any response...I'll try to reinstall...hopefully it will be resolved! This review is mainly due to the support that doesn't exist! When they return I will change my review
Hello, we apologize for the inconvenience you’ve faced in reaching our support team. Kindly consider opening a new live chat ticket within the app, and we’ll promptly address your concerns. Thank you for choosing Ordertracker.
Dec. 12, 2023
Hello. I will change this review once this problem is fixed. I cannot contact your support at all. I have been trying for almost two weeks with no response. The 24-hour chat has no response and the emails I have sent have not received a response. My problem is that 40% of my orders are listed as pending and that should not be the case. In Shopify there is a courier listed but for some of the orders the courier shows up as N/A in ordertracker. I do need this problem fixed and a response would be great.
Hello, we apologize for the inconvenience you’ve faced in reaching our support team. Kindly consider opening a new live chat ticket within the app, and we’ll promptly address your concerns. Thank you for choosing Ordertracker.
Nov. 1, 2023
Sie bieten 24/7 Support an, aber wenn wenn man Hilfe braucht, dann meldet sich niemand. Habe es mehrmals versucht. Als ich dann Glück hatte, das sich jemand meldet, wurde mein Problem angeblich an die Technik weitergeleitet. Nach 3 Tagen besteht das Problem immer noch, dass die Trackingnummern nicht richtig funktionieren und es zeigt dem Kunden an, dass das Paket nicht gefunden wird! Das ist ein No-Go!!! Und jetzt meldet sich wieder niemand.... So kann ich die App nicht gebrauchen!
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie mit unserem 24/7-Support erfahren haben. Wir verstehen Ihren Ärger und möchten Ihnen versichern, dass wir aktiv daran arbeiten, das Problem mit den Tracking-Nummern zu lösen. Leider haben wir derzeit keine geschätzte Zeit, wann das Problem behoben sein wird. Ihr Feedback ist uns sehr wichtig, und wir danken Ihnen für Ihre Geduld, während wir an einer Lösung arbeiten. Wenn Sie weitere Fragen oder Bedenken haben, zögern Sie bitte nicht, sich an uns zu wenden. Vielen Dank, dass Sie unseren Service gewählt haben, und wir hoffen, Ihre Erfahrung in Zukunft zu verbessern.
Oct. 9, 2023
l'app parfaite pour un suivi personnalisé ! je l'utilise sur toutes mes boutiques depuis plusieurs semaines et je vois déjà la difference !
Oct. 9, 2023
Oct. 3, 2023
Aplicativo muito bom, só poderia aumentar a quantidade de pedidos para o início visto que muita gente faz pedido e não paga
Sept. 29, 2023
I use ordertracker since the start of my store and could definitely recommend it if you are dropshipping. It adds more trust to your store and gives your customers an idea where their package is. The app is simple and does what it needs to do, no need to add more bells and whistles.
Sept. 25, 2023
Super app, facile a installer et qui permet de visualiser tous mes colis dans le dashboard avec des statistiques détaillées. Recommandé de ouf!
Nov. 6, 2024
Muito bom em todas as funções, mas cobra muito para poucos pedidos e é preciso trocar logo para o maior plano..
Sept. 19, 2023
OrderTracker is the best app we have hooked up to our site. Indispensable and crucial to our customer service strategy. The team at OrderTracker particularly "Chloe" from customer support have also been instrumental in making the setup & use of OrderTracker a real pleasure. I can't wait to see the new improvements they're making to the app, I know it'll be a real game changer.
Sept. 14, 2023
Estou utilizando versão grátis no momento, e estou gostando. Tive um problema de erro na página de rastreio no meu menu, e a assistência me ajudou na hora que mandei menssagem no chat. Até o momento, está tudo certo.
Sept. 13, 2023
Great app, integrates into order confirmation mail and let's you create a very professional tracking page