Ordertracker ‑ Track & Upsell

Hello. I will change this review once this problem is fixed. I cannot contact your support at all. I have been trying for almost two weeks with no response. The 24-hour chat has no response and the emails I have sent have not received a response. My problem is that 40% of my orders are listed as pending and that should not be the case. In Shopify there is a courier listed but for some of the orders the courier shows up as N/A in ordertracker. I do need this problem fixed and a response would be great.

Service clients très réactif ! merci chloé

Sie bieten 24/7 Support an, aber wenn wenn man Hilfe braucht, dann meldet sich niemand. Habe es mehrmals versucht. Als ich dann Glück hatte, das sich jemand meldet, wurde mein Problem angeblich an die Technik weitergeleitet. Nach 3 Tagen besteht das Problem immer noch, dass die Trackingnummern nicht richtig funktionieren und es zeigt dem Kunden an, dass das Paket nicht gefunden wird! Das ist ein No-Go!!! Und jetzt meldet sich wieder niemand.... So kann ich die App nicht gebrauchen!

l'app parfaite pour un suivi personnalisé ! je l'utilise sur toutes mes boutiques depuis plusieurs semaines et je vois déjà la difference !

I use ordertracker since the start of my store and could definitely recommend it if you are dropshipping. It adds more trust to your store and gives your customers an idea where their package is. The app is simple and does what it needs to do, no need to add more bells and whistles.

Super app, facile a installer et qui permet de visualiser tous mes colis dans le dashboard avec des statistiques détaillées. Recommandé de ouf!

Muito bom em todas as funções, mas cobra muito para poucos pedidos e é preciso trocar logo para o maior plano..

Aplicativo muito bom, fácil e intuitivo. Recomendo!

OrderTracker is the best app we have hooked up to our site. Indispensable and crucial to our customer service strategy. The team at OrderTracker particularly "Chloe" from customer support have also been instrumental in making the setup & use of OrderTracker a real pleasure. I can't wait to see the new improvements they're making to the app, I know it'll be a real game changer.

Great app, integrates into order confirmation mail and let's you create a very professional tracking page

This is the best order tracker Shopify app out there. It shows all steps and give customers a better understandign where is their package. I would recommend this to anyone.

Super service client en Français aussi ça fait plaisir :) Merci Chloé ;)

AMAZING APP AND IF YOU NEED HELP THE CUSTOMER SERVICE IS AMAZING CHLOE WAS ABSOLUTELY AWESOME, EXTREMELY PATIENT AND HELPED ME TO ENSURE I WAS SETTING IT UP CORRECTLY!!

The initial support provided was excellent. However, there was a delay of 4 days in receiving the tracking information for a specific order. I reached out to the support agent and requested a manual refresh of the information, which successfully resolved the issue. I hope that the tracking information update problem will be resolved permanently in the near future.

Une très belle application de Tracking avec de la data exploitable et très pertinente. La prise en main et l'integration sont tres simplifié avec une page de tracking visible pour le client avec une vue admin et une vue client. Vous pouvez checker les nombres de jours en transit, voir rapidement ce qui ne va pas pour que le SAV soit proactif, checker le nombre de jour moyen pour une livraison, le type de transporteur etc. Une equipe à l'ecoute, tout ce qu'il faut pour ne plus se prendre la tete et optimiser son service ! Un grand merci

great tracking app, the system provides to customer the estimated delivery date based on similar deliveries to the same region. In most packages, the delivery date provided is accurate. Customer service is good and fast, they are very helpful if you need help.

That is a really good tracking app, it helped us a lot because he is sync with a lot of logistics companys that others tracking app are not. Also they have a good theme. I really recommend them