Packlink PRO Shipping Platform
Multicarrier Shipping Solutions for eCommerce and Marketplaces
Rating
4.8
feedback
665
chart
#57
All reviews
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Feb. 15, 2021
Les emails de suivi envoyés pas Packlink ne contiennent pas le nom de notre marque, du coup nos clients n'associent pas l'email qu'ils recoivent avec leur achat sur notre site. Aussi, le sujet de l'email est "Suivez votre envoi : FR2021PRO0000330107", pas du tout informatif. Contrairement aux autres plateformes en France (Sendcloud), Packlink ne vous donne pas la possibilité d'éditer les emails de suivi, ce qui ruine notre expérience cliente. Une situation qui laisse à désirer, vraiment dommage car les prix proposés par Packlink sont top. Il suffirait de pouvoir éditer le sujet, ajouter un logo et le nom de la boutique !
Bonjour, Merci pour votre feedback. Nous travaillons sur les points énumérés et espérons avoir résolu ces points d'ici peux. Cordialement Packlink Team
Jan. 4, 2021
Very unhappy with the service, but didn't find a better replacement. Sometimes works great but when there is a small issue the customer service doesn't help, first they are not available, then when I rich them out they do nothing. Worst is the website doesn't offer accurate information, I got an update that the package is in transit when it got returned. I guess it depends on the carrier, some are more reliable than others, but when I have the bad luck of a bad carried the Packlink customer service is dreatfull.
Thanks you for your review. We apologise for the issue with your shipment. One of our team will contact you tomorrow in order to give you full support on this incident. We will do as much as we can to solve this issue. Best regards Packlink Team
Oct. 16, 2020
Il servizio è buono ma se c'è un problema l'assistenza è praticamente ASSENTE. The service is good but if there is a problem the assistance is practically ABSENT.
Feb. 7, 2022
Service client inexistant, ils sont injoignables. L'application Shopify ne fonctionne pas sur Chrome sur Mac. Et les tarifs sont moins compétitifs que leurs concurrents.
Bonjour Désolé pour les inconvénients un de nos agents vas vous contacter dans les plus brefs délais afin de résoudre cet incident Packlink Team
Dec. 9, 2020
Ottima app e buon servizio clienti. La uso per spedizioni con poste italiane, facile da impostare e usare. Purtroppo poi è successo che ho avuto problemi con una spedizione (andata in giacenza) e non ho più ricevuto assistenza. Una persona mi dice il pacco è in consegna l'altra mi dice che è in sede (a 90 km di distanza dall'indirizzo corretto). Ho riscritto per più chiarimenti ma nessuna risposta. Le risposte che ricevo sembrano robotiche. Unfortunately, had to update the review because the first one was peer pressured (the guy called me more than once to tell me to leave a 5 star review, even though he didn't help much). After using this platform for a while, I realized there is literally zero customer service and assistance. You have to wait ages on the chat and they close it after two words. No telephone available for calling and getting help.
Sept. 2, 2020
servizio clienti ottimo, ti mettono un referente che ti segue dall'inizio.Ma ho provato 2 spedizioni e il corriere non è mai passato per il ritiro o mai chiamato per sapere l indirizzo per il ritiro.
Grazie per la sua recensione. Ci dispiace per il disservizio causato in merito al ritiro non effettuato. Le comunichiamo che dalla sua area privata puó comunicarci questo tipo di disservizio, affinché il nostro ufficio di attenzione al cliente possa mettersi in contatto con il corriere ed effettuare il ritiro nel minor tempo possibile. Per qualsiasi chiarimento puó contattarci a [email protected] e La richiameremo quanto prima Packlink Team
Dec. 7, 2021
Two serious problems. 1) At least once in two orders are not automatically processed on shopify, so I have to process and attach tracking codes to hundreds of orders every week. 2) The DHL tracking code is not the classic 9-character one, but a much longer one, which does not work with shopify's automatic tracking for customers.
Thank you for you review. You can try to uninstall our App and install it again this will solve your issue. Cause we suppose that you change your plan after the installation fo the App. We are trying to reach you. Please let us know by mail on [email protected] the best time for you to have a call and we will solve your issues. Regards Packlink Team
Sept. 28, 2024
Cette application n'est pas fonctionnelle. On a beaucoup de difficultés à installer la carte de Mondial Relay