PageFly ✦ AI Page Builder

Hi TransTape®, Thank you so much for your wonderful feedback and for being a long-time user of PageFly! We're delighted to hear that you find the app easy to work with and that you've had an excellent experience with our support team. Your continued trust means a lot to us, and we're always here whenever you need any assistance. Boo – Customer Success Manager

Hi HoliSculpt, Thank you so much for your kind words! We're delighted to hear that you've had a great experience with our customer service team. Providing reliable and responsive support is exactly what we strive for. We truly appreciate your support and are always here whenever you need any assistance. Boo – Customer Success Manager

Hi No Name Supplements, Thank you so much for your wonderful feedback! We're thrilled to hear that our team went above and beyond to help resolve your issues. Providing first-class support is exactly what we aim for every day. We truly appreciate your support and are always here whenever you need any assistance. Boo – Customer Success Manager

Hi Glozia, Thank you so much for your support! We truly appreciate it and are glad to have you with us. If you ever need any assistance, feel free to reach out anytime. Boo – Customer Success Manager

Hi Buddha Teas, Thank you so much for your kind words and recommendation! We're delighted to hear that you find the builder easy to use and that you've had a great experience with our support team. We truly appreciate your support and are always here whenever you need any assistance. Boo – Customer Success Manager

Hi Wellness Pillow Milano, Thank you so much for your feedback! We're happy to hear that the app is working well for your business. It's wonderful to know that PageFly continues to support your needs. We truly appreciate your trust and are always here whenever you need any assistance. Boo – Customer Success Manager

Hi Monazeni, Thank you so much for your amazing feedback! We're thrilled to hear that you're enjoying both the app and our customer care service. Your support truly means a lot to us. We're always here whenever you need any assistance. Boo – Customer Success Manager

Dear Zeenisa, On behalf of my team, I sincerely apologize for the frustration and concern this billing situation caused. We completely understand how worrying it can be to see a pending charge after uninstalling an app during a trial period. While the charge appeared on Shopify's billing page, our records show that your subscription was activated on May 4 and canceled on May 5 while still within the trial period. The charge remained in a pending status within Shopify's billing system and had not been collected. As soon as we became aware of the issue, our team investigated the case and offered two solutions to ensure you would not incur any cost: either an app credit to offset the pending charge or a full refund if Shopify ultimately processed the payment. Our goal was to make sure you would not lose any money regardless of Shopify's billing outcome. That said, we understand that the experience itself was stressful and required more time and effort than it should have. We sincerely regret that and appreciate you bringing your concerns to our attention. Feedback like yours helps us identify areas where we can improve communication and better guide merchants through Shopify's billing process. Thank you for taking the time to share your experience. If there is anything further we can assist with, please don't hesitate to reach out. We remain committed to helping in any way we can. Boo – Customer Success Manager

Hi Tokui Pty Ltd, Thank you so much for your support! We truly appreciate it and are glad to have you with us. If you ever need any assistance, please feel free to reach out anytime. Boo – Customer Success Manager

Hi al Fan al Raqi, Thank you so much for your support! We truly appreciate it and are glad to have you with us. If you ever need any assistance, please feel free to reach out anytime. Boo – Customer Success Manager

Hi GuDee, Thank you so much for your support! We truly appreciate it and are grateful for your continued trust in PageFly. If you ever need any assistance, we're always here to help. Boo – Customer Success Manager

Hi themorethemerrlier, Thank you so much for your kind words and continued support! We're delighted to hear that our customer service team has been helpful, responsive, and there whenever you needed assistance. Providing reliable support is one of our top priorities. We truly appreciate your trust and are always here whenever you need any assistance. Boo – Customer Success Manager

Hi VIOLA, Thank you so much for your thoughtful and wonderful feedback! We're thrilled to hear that PageFly has been a valuable tool for your business and that our Customer Success team has consistently provided fast, knowledgeable, and helpful support. Knowing that our team feels like having a professional developer on standby is one of the highest compliments we could receive. Thank you for your recommendation and support. We're always here whenever you need any assistance. Boo – Customer Success Manager

Hi there, Thank you so much for your support! We truly appreciate it and are glad to have you with us. If you ever need any assistance, please feel free to reach out anytime. Boo – Customer Success Manager

Hi Armodini, Thank you so much for your kind words! We're thrilled to hear that Abid was able to help when you needed it most. We'll be sure to share your appreciation with him — it will mean a lot! We truly appreciate your support and are always here whenever you need any assistance. Boo – Customer Success Manager