PageFly ✦ AI Page Builder
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I worked with PageFly for about three weeks and cannot recommend the app after this experience. Here is my summary: On the free plan I built two pages, an advertorial and an offer page. Only after upgrading to the $18 plan and publishing, I discovered that the header, footer, announcement bar, and scroll to top icon all appear on landing pages even though the corresponding toggles in the settings are disabled. The app simply does not do what its own settings claim to do. Support responded with CSS snippets I was expected to paste into my theme manually. After several rounds, the support team requested collaborator access to my store and made changes there directly. This fixed the issue for one specific page. Every newly created page exhibits the same bug, and the workaround code has to be added manually each time. That is not a solution, it is a permanent crutch. During my research I discovered that this issue has been already documented. It is not a new bug, it is a known and unresolved condition. When I asked for a timeline on the permanent fix, the answer was only "in a future update." When I announced I would uninstall, support offered me a 30% lifetime discount. Confirmed in writing by a support lead named Dan: "Yes, this discount is lifetime and it will apply to any plan you wish to upgrade to." When I tried to use the discount code, it did not work. Support's response, verbatim: "The pricing and discount feature is currently under internal review, and the discount apply feature is expected to reopen around mid-May. If this feature is important for your business right now, you can still proceed with the upgrade first... Once your billing cycle is completed, please feel free to contact our Support team and share the billing details again." In plain English: pay full price first, contact us again next month, and maybe you will get the discount that was promised to you in writing. That is not a business practice I am willing to trust. What I take away from this experience: • A known core bug that has remained unfixed • Workarounds that require third party access to the store and leave foreign code in the theme permanently • A written discount commitment that cannot be redeemed in practice • Four different support agents in three days, each giving conflicting answers More then three weeks of work lost. Very frustrating.
Dear Colinea, On behalf of my team, I sincerely apologize for the frustration and disappointment you experienced throughout your time with PageFly. We understand how discouraging it must have been to invest several weeks building your pages, only to encounter unexpected behavior after publishing and to feel that the solutions provided did not meet your expectations. We also recognize your concerns regarding the landing page settings, the workaround process, communication consistency, and the discount redemption experience. Your feedback has been carefully reviewed and shared with both our Product and Support teams. We take concerns like these seriously because they help us identify areas where we can improve not only the product itself but also how we communicate known limitations, workarounds, feature updates, and promotional offers. Regarding the support experience, we're sorry to hear that the guidance provided across multiple conversations felt inconsistent. Delivering clear and reliable assistance is something we continuously work to improve, and your comments serve as valuable feedback for our team. While we regret that your experience led to this outcome, we genuinely appreciate the time you spent using PageFly and the detailed feedback you shared. Every review helps us better understand where we need to improve for our merchants. Thank you again for taking the time to share your experience. We wish you and your business continued success moving forward. Boo – Customer Success Manager
It's a very good app. a bit difficult to learn in the beginning. I initially wanted to give 4 stars because the AI is not very smart, however the live chat team is very helpful and quick. It would be also great if we could adjust the images we upload more easily without a third party app.
Hi Lumineur, Thank you so much for your thoughtful feedback! We're delighted to hear that you're enjoying the app overall and that our live chat team has been helpful and responsive whenever you needed assistance. Providing fast and reliable support is something we take great pride in. We also appreciate your suggestions regarding AI capabilities and image editing flexibility. Feedback like yours helps us continue improving the PageFly experience, and we'll be sure to share it with our product team for consideration. Thank you again for your support, and we're always here whenever you need assistance. Boo – Customer Success Manager
Excellent customer service. Shami quickly resolved an issue I didn’t even understand, all within minutes.
Hi Ringline, Thank you so much for your wonderful feedback! We're thrilled to hear that Shami was able to quickly identify and resolve the issue for you. We'll be sure to share your kind words with them—it will mean a lot to know their efforts made a difference. We truly appreciate your support and are always here whenever you need any assistance. Boo – Customer Success Manager
Amazing experience they fixed my issues in a matter of minutes when i needed help
Hi We Love Cricut, Thank you so much for your support! We truly appreciate it and are grateful for your continued trust in PageFly over the years. If you ever need any assistance, please feel free to reach out anytime. Boo – Customer Success Manager
Hi Vybreze, Thank you so much for your support! We truly appreciate it and are glad to have you with us. If you ever need any assistance, please don't hesitate to reach out. Boo – Customer Success Manager
Hi liene-life, Thank you so much for your support! We truly appreciate your continued trust in PageFly over the years. If you ever need any assistance, we're always here to help. Boo – Customer Success Manager
Assistenza ottima ero nel panico avevo cancellato una colonna mi è stata veramente d'aiuto Ayla, gentile e molto disponibile a pìù modifiche richieste, consiglio questa app.
Ciao Solvex Store, Grazie mille per il tuo fantastico feedback! Siamo felici di sapere che Ayla sia riuscita ad aiutarti in un momento di difficoltà e a risolvere rapidamente il problema. Condivideremo sicuramente il tuo apprezzamento con lei. Grazie per la tua raccomandazione. Siamo sempre qui se hai bisogno di aiuto. Boo – Customer Success Manager
Usamos Pagefly hace algunos meses y nos ha funcionado bien, cuando hemos tenido algún problema que no sabemos solucionar, el equipo de soporte nos ha ayudado, esto último me parece clave cuando nos relacionamos solo con plataformas y no con personas en lo cotidiano. gracias!
Hola Escuela Plantando Nutrición, ¡Muchas gracias por compartir tu experiencia! Nos alegra saber que PageFly les ha funcionado bien y que nuestro equipo de soporte ha podido ayudarles cuando lo han necesitado. Estamos totalmente de acuerdo en que contar con personas reales para apoyar a nuestros usuarios marca una gran diferencia. Agradecemos mucho su confianza y siempre estaremos aquí para ayudarles. Boo – Customer Success Manager
Good
Hi Blurr Eyewear, Thank you so much for your feedback! We're glad to hear that you've had a good experience with the app. We truly appreciate your support and continued trust. If there's ever anything we can help with, we're always here for you. Boo – Customer Success Manager
用到現在已經幾年了，至今客服的回覆速度及效率都算滿快的！今天遇到的客服是Marceal，真的秒解決我的問題，因為我們的主題更新後，pagefly的插件顯示亂碼，客服說必須發佈才能解決，但因以前有時候在其他地方遇到的客服回覆速度很慢，如果先發佈後代表我們的客人都需要看到一團亂碼，但他大概一分鐘就解決了，很感謝！
您好 TrueRaw初肉， 非常感謝您的支持以及多年來對 PageFly 的信任！ 很高興得知 Marcel 在您更新主題後，能夠迅速協助解決外掛顯示異常的問題。我們完全理解您擔心顧客看到異常內容的心情，也很開心問題能夠在短時間內順利解決。 我們一定會將您的鼓勵轉達給 Marcel。再次感謝您的支持，未來若有任何需要，我們都非常樂意協助您。 Boo – Customer Success Manager
我々のストアではPageflyを使って一部のニュース記事やランディングページを制作しています。 迅速にページを作ることができ、重宝しています。 パフォーマンスも素晴らしいです。 サポートも非常に迅速かつ正確で、中でもSyedさんは問題解決に向けてとても親身にサポートしてくれました。 ありがとうございます。
COTANTIN様 この度は素晴らしいレビューをいただき、誠にありがとうございます。 PageFlyがニュース記事やランディングページの作成にお役立ていただけていること、またパフォーマンスにもご満足いただけていることを大変嬉しく思います。 さらに、Syedのサポートについてお褒めのお言葉をいただきありがとうございます。お客様のお力になれたことをとても嬉しく思います。 今後とも何かございましたら、いつでもお気軽にご連絡ください。 Boo – Customer Success Manager
The customer service is excellent! Any issues? They will fix it in real time for you! So thankful!
Hi Get Creative With Nicolette, Thank you so much for your wonderful feedback! We're delighted to hear that our customer service team has been able to provide real-time support and quickly resolve any issues you've encountered. That's exactly the experience we strive to deliver. We truly appreciate your support and are always here whenever you need assistance. Boo – Customer Success Manager
Hi Dungeon in a Box, Thank you so much for your support and continued trust in PageFly! We truly appreciate having you as part of our community. If you ever need any assistance, our team is always here to help. Boo – Customer Success Manager
Hi alma, Thank you so much for your support! We truly appreciate it and are grateful to have you with us. If you ever need any assistance, please don't hesitate to reach out. Boo – Customer Success Manager
good
Hi CLEVONI™, Thank you for your feedback! We're glad to hear that you're enjoying the app. We truly appreciate your support and are always here whenever you need any assistance. Boo – Customer Success Manager
Easy to learn for beginners, good customer support where they help you fix what you can't
Hi Gostomais, Thank you so much for your support and for being a long-time PageFly user! We truly appreciate your trust over the years. If you ever need any assistance, our team is always here and happy to help. Boo – Customer Success Manager
Issue being resolved, quick, professional and exactly how I wanted it. Shami did his best to help me reach new qualities! Would recommend
Hi Blyss, Thank you so much for your wonderful feedback! We're delighted to hear that Shami was able to resolve your issue quickly and professionally while helping you achieve exactly what you wanted. We'll be sure to share your kind words with him. Thank you for your recommendation and support. We're always here whenever you need assistance. Boo – Customer Success Manager
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