PageFly ✦ Landing Page Builder
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Greatest customer service. Not only do they teach me, they will help me out if I am lost and confused lol. Love them!
Thank you so much for your lovely words. I'm glad to know that I and the support team have been helpful to you. We always aim to make sure you have a great experience with us. We appreciate it that much! Our support team is online 24/7 and feel free to let us know if you need any assistance. Junie | PageFly Team
Not sure why everyone is happy with the customer support. I use Gempages and wanted to switch due to slow loading times at some of their features. Their support was always incredibly helpful and could even deal with coding issues for me. But to fix the loading times I was willing to pay the premium on Pagefly. I installed the app yesterday and wanted to simply copy my already existing page. However, on first preview, there was an error message and a clearly false formatted page. So I messaged the support and asked them to set up the app cause I clearly did something wrong. My first agent took 30 minutes for each response, at times only continuing to work when I asked again, what the progress was and following up with things he needed to continue working. Felt like I had to keep reminding him that I was even there. After almost 2 hours I asked for a different agent because again he forgot about my chat. Long story short, It's been almost 24 hours. The first error was solved after 4 agents and about 15 hours. I now encountered a second issue with a metafield that worked in Gempages but now doesn't work in PageFly. I'm now on agent 8 (Mind you, in the same chat) who just told me to do what I did before agent 7 told me something else. I do have an idea where the errors lie and an experienced agent would have taken max 30 minutes for the first issue and 5 for the other. To summarize: They clearly outsurce their support who have minimal idea about the app or its functions. I've seen their support system due to a bad Loom recording, and they chat with up to 10 people at once. Obviously, things will get lost. I'm back to Gempages.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations. Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention. We sent you an email but we haven’t received any response from you yet. We take your concerns seriously and are committed to making the necessary improvements. We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. I hope that you can give us another chance to assist you to check the issue for you. We value your business with PageFly, and we are committed to providing you with the best possible service. I look forward to hearing back from you soon. Best regards, PageFly | Kate - Customer Success Manager
Wow. Was für ein toller Support. Egal welches Anliegen, es wird sofort umgesetzt, mit einer Freundlichkeit die es heute nicht mehr oft gibt! Absolut zufrieden!
Hi Thomas, Thank you so much for spending time writing us such a generous review. It's our pleasure to assist you. Please don't hesitate to reach out any time you need. We are 24/7 available for you. Hailey - PageFly team
Thank you so much for your review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. If there's anything else we can do to help, please let us know. PageFly | Kate - Customer Success Manager
Saeed was a great help with Pagefly! We appreciate such great support!
Thank you so much for your review, it means a lot to us. It is a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. We're happy that you're happy, and we're looking forward to assisting you. PageFly | Kate - Customer Success Manager
Abed was really helpful with our store and helped us with tips on how to improve it
Hi there, I am truely glad to see your review in our app store. Thank you so much for your kind words and your continued trust in PageFly. Your trust and satisfaction is what drives us forward. Rest assured that we will keep on improving our services for valued PageFly users like you. Please don't hesitate to let us know if you need help with anything at any time. We're just a message away! Have a wonderful day, and take care! Abed | PageFly Team
Great app with great customer service. Abed solved my query in seconds! Thanks guys :)
Thank you so much for your kind words and your continued trust in PageFly. Your trust and satisfaction is what drives us forward. Rest assured that we will keep on improving our services for valued PageFly users like you. Please don't hesitate to let us know if you need help with anything at any time. We're just a message away! Have a wonderful day, and take care! Abed | PageFly Team
Great app with very fast and friendly support. Can recommend.
I am so glad to see your review in our app store. Thank you so much for your kind words and your continued trust in PageFly. Your trust and satisfaction is what drives us forward. Rest assured that we will keep on improving our services for valued PageFly users like you. If you have any questions or concerns, feel free to drop us a message in the Live Chat window. We are always ready to help you! Have a wonderful day, and take care! Peter | PageFly Team
The best landing page builder on the store, friendly support and tons of options. Highly recommended!
Thanks for the awesome review! We're so happy to hear you're loving PageFly. Your kind words about our support and features mean a lot to us. Remember, we're always here if you need anything. Just shout! High fives, Sally | PageFly team
I am completely satisfied with the builder, from the onboarding process to the team that assists you in understanding and using the builder step by step. A special shout-out to Marie, Paula, Junie, Aldwin, Hamza, Saeed, for their availability and for making me as comfortable with PageFly as I now love using it.
Thank you so much for your lovely words. I'm glad to know that I and the support team have been helpful to you. We always aim to make sure you have a great experience with us. We really appreciate it that much! Our support team is online 24/7 and feel free to let us know if you need any assistance. Junie | PageFly Team
Really intuitive to use, very easy to great looking web pages using it. The support team are absolute stars, it's always a breeze to get the answer to any questions that pop up as you're page building. They're knowledgeable and always super friendly.
Thank you so much for your kind words and your continued trust in PageFly. Your trust and satisfaction is what drives us forward. Rest assured that we will keep on improving our services for valued PageFly users like you. Please don't hesitate to let us know if you need help with anything at any time. We're just a message away! Have a wonderful day, and take care! Abed | PageFly Team
the best customer service I have ever had with a Shopify App. Thank you everyone for your constant dedication to helping your customers!!!
Thank you so much for your review, it means a lot to us. It is a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. And I'm glad you felt satisfied with PageFly. Customer satisfaction is our number one priority and we are trying our best to bring values. We're happy that you're happy, and we're looking forward to assisting you. PageFly | Kate - Customer Success Manager
Great, easy to use but way advanced than the shopify default page builder. Comes with a bunch of nice templates that are easy to edit. But the reason why I'm leaving this review is, the customer service. They have been an extraordinary help and especially When I had some issues with my product page, Maru from pagefly customer service took over and fixed it all for me additionally pointing out all the little things that I can improve in my website. Even sent me some links for reference. 5 stars for the customer service. Good Job PageFly.
My heartfelt thanks for your review. Your feedback means a lot to us and we will do our best to deserve your trust. We have been continuously striving, improving the quality of product and services, bringing practical values to return for your trust. Please don't hesitate to contact us anytime if you need any more help. PageFly | Kate - Customer Success Manager
Great application with exceptional page/section templates. Easily was able to put together an appealing home page for my first Shopify website. Saved A LOT of time and also got a very informative review from customer support (Abed) about my site and how I can improve various factors of it! Very much recommend this application.
I am so happy to read your review. Thank you so much for your kind words and your continued trust in PageFly. Rest assured that we will keep on improving our services for valued PageFly users like you. Let us know if you need any help and support, we are here for you anytime! Have a wonderful day, and take care! Abed | PageFly Team
Great support. Thank you Abed.
Hi, I am glad to see your review in our app store. Thank you so much for your kind words and your continued trust in PageFly. Your trust and satisfaction is what drives us forward. Rest assured that we will keep on improving our services for valued PageFly users like you. Please don't hesitate to let us know if you need help with anything at any time. We're just a message away! Have a wonderful day, and take care! Abed | PageFly Team
Very good help!
Hi Jonas, Thank you so much for spending your precious time on writing these lines, and thank you for being the best part of PageFly. Please do not hesitate to contact us, we are just a click away! Have a nice day! Touqir | PageFly Team
So far, it's great. Support is awesome. 24/7 - who does that? I'm not a coder...I'm a store owner. Pagefly helps me to not need a coder!
Hi Travis, Thank you so much for your generous review, it really motivates us to work hard and efficiently for our every customer. Please do not hesitate to contact us, we are 24/7 available to help you. Touqir | PageFly Team
Great customer service! This is the best platform to make your website look as clean as a wordpress build.
Hi there, I am super happy to see your review in our app store. Thank you so much for your kind words and your continued trust in PageFly. Your trust and satisfaction is what drives us forward. Please don't hesitate to let us know if you need help with anything at any time. We're just a message away! Have a wonderful day to you!! Abed | PageFly Team
Immer schneller und guter Service! Man nimmt sich Zeit es zu erklären oder selbst reinzusehen um zu helfen. Tolle App mit tollen Designs. Wenn man es einmal verstanden hat, ist es sehr simple aufgebaut.
Vielen Dank für Ihre großzügige Bewertung. Es war sehr nett von Ihnen. Seien Sie versichert, dass wir unsere Dienste für geschätzte PageFly-Benutzer wie Sie weiter verbessern werden. Nochmals vielen Dank für die liebevollen Worte, die Sie geteilt haben, und vielen Dank dafür, dass Sie der beste Teil von PageFly sind. Wenn Sie Fragen oder Bedenken haben, können Sie uns gerne eine Nachricht im Live-Chat-Fenster hinterlassen. Wir sind immer bereit, Ihnen zu helfen! Habt einen wundervollen Tag und passt auf euch auf! Liam – PageFly-Team
Great help from their support. Dan helped me big time with my website landing page. I highly recommend this app.
Thank you for your kind words in your review and patience with us. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with. Dan | PageFly Team
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