PageFly Landing Page Builder
PageFly Landing Page Builder - Create custom website design
Rating
4.9
feedback
11,621
chart
#2,496
All reviews
Rating Breakdown
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Oct. 11, 2022
Downloaded it to make my Thank You page to avoid Reconvert app and your only option within the Pagefly app to build a Thank You page is to use Reconvert app. What a waste of time this was and now I have a slower store. Reconvert charging almost 1% on all sales is like a new tax and I was looking for a way to avoid this.
Hi Ilan, On behalf of the PageFly Team, I would like to apologize for everything that made you unsatisfied with our app. We are truly sorry for not being able to help you create a Thank You page as this page type is currently not available with our app. We are still trying our best to contact you in all ways but we haven’t heard from you yet. Thus, if we have another precious chance to assist you in the future, we are grateful for that and will not let you down. Please rest assured that we will keep on improving our app day by day to meet the customers’ expectations. Hope to hear from you soon! Best regards, PageFly | Kate - Customer Success Manager
Oct. 9, 2022
It took me longer to build a landing page on Shopify via PageFly than it took me to set up the entire store website. Total waste of time!
Hi Abigale Moller, On behalf of the PageFly Team, I am sorry for everything that made you unhappy with our app. We feel so bad when you left us, really. We really want you to give us a chance to check and support you. We also contacted you in all ways about this issue and expressed our desire to assist you but we haven't heard from you till now. We truly understand our users might get difficulties when first using our app but when they get used to it, PageFly would definitely prove to be a powerful tool for them to customize their stores. Still, we will continuously try to improve our app and support team to meet users’ demands. One day when you are back, we do hope that we will have a precious opportunity to assist you. Best regards, PageFly | Kate - Customer Success Manager
June 12, 2022
Unbelievably difficult to use. I just wanted to start a blog page and integrate with Shopify. You need to be a computer programmer to use this thing.
Hi Stephen, I am sorry for everything that made you have a bad experience using PageFly. We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. But I want to send you the deepest thanks for giving us another chance to assist you and giving us your time to work with you. I really appreciate the email exchanges with you and I am still here waiting for your response. I and my team will always try my best we can to compensate for your loss by assisting and supporting you. Please do let us know if you have any questions or need help and I am truly looking forward to hearing from you. PageFly | Kate - Customer Success Manager
May 26, 2022
Worst customer service I've ever had attempting to fix an URGENT issue!!!! I have a live landing page where the "purchase" buttons were not working and it's been 72hours + many emails and they haven't even... I don't even know what they are doing... It's a Sh*&%t show. FYI- If you're in the US their help desk with developers to look at your issues are in, I believe in England. You better be up early or up late to get assistance. I'd use shogun or a different builder. Horrible... I'm going to pay a developer to figure out what is wrong then i'm moving off pagefly. F- this... Yes I'm peaved... I'm loosing $$$ and it's like there is no urgency on their end.
Hi there, On behalf of the PageFly team, I would like to apologize for the inconvenience you have had and for everything that makes you feel unsatisfied. Thank you for giving us the opportunity to assist you when the issue came and I am so sorry we did not solve the issue at that time. However, I am happy to know that the issue is finally fixed. And I want to let you know that you are our priority and we are always willing to help you when you need us. We are always right here for you, anytime. PageFly | Kate - Customer Success Manager
April 27, 2022
Layout changes all in a sudden whenever they made updates on their side. Always have new bugs appear from time to time and they will blame all faults on you. Deleted all my SEO works from Shopify side when I delete pages inside Pagefly. Have been around with Pagefly for over a year and I am fed up with all of these problems.
I’d like to send you a sincere apology for the unexpected experience you had with our app and support. At that time, PageFly released a new version and it leaded to the loading issue. This was something we didn't expect and certainly a profound lesson for the development team. I spent a lot of time reading your feedback for us on App store and this is a pain as well as a lesson for us to improve our app and support quality. I totally understand your feeling and we will never forget this. This is the reason why every day, we have been working hard and carefully to make sure the app performs well. Once again, I am sorry for everything and I want to let you know that we are always here whenever you need us. Have a nice day! PageFly | Kate - Customer Success Manager
April 11, 2022
I really want to like this app, as the builder is quite flexible and intuitive. But two things have been absolutely unacceptable, and I'm in search for a replacement app: 1. There have been a number of times when things just spontaneously break or stop working - like images with links, 3rd party subscription integration (which they support, not custom), or basic formatting. Published live pages have had bugs like that pop up a handful of times, and sometimes it's a real issue since they go unnoticed until a customer discovers them. Support is happy to fix them, but even upon request I've never gotten a straight answer about why they happen in the first place. It seems every time the app is updated things across existing pages break... or just randomly. 2. This is the biggy - on more than one occasion support has responded to one of these bug inquires with a "fix" that has broken major components of our site. Most recently they fixed an image link glitch and published the page to the wrong URL, so all links to the page (our primary selling page) went to a 404 error. Whatever code they added also broke the Add to Cart functionality across our entire site, so no customers could add any products to the cart to place orders. Their devs made these changes overnight and published them live, without consulting with me or my team, and obviously without proper QA. We probably lost $1k of order revenue (a lot for our small operation) because of that misstep. I've worked in web and tech for a long time, and I can't believe they would actually publish live code without ensuring the core functionality of the site isn't affected AND without go-ahead from the customer (me). Support is responsive and quick to say sorry, but doesn't ever really address what happened, continuing to say "our devs will look into it" - which at this point is the very last thing I want. Again, the app really is very feature rich and flexible, I had originally chosen it after reviewing several others - but these types of issues have cost us a ton of frustration, time and revenue, and I just can't continue to take that risk.
First of all, I want to send you a sincere apology for the bad experience with us. I spent a lot of time reading your review. There’s nothing that keeps me up at night more than thinking about your review because I can feel your feeling at that time. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your expectation. Thanks for taking the time to bring this to our attention. And thank you for staying with us to give us a chance to fix all issues. This really means a lot to all of us. We will definitely improve PageFly and the support team to serve you better. We are always here to assist you when you need us. PageFly | Kate - Customer Success Manager
April 4, 2022
This is the worst page builder I have ever used in my life. I created my contact us page through Pagefly, but the customer's email could not be successfully sent to my mailbox. All the methods proposed by their customer service didn't work. And they asked me to clear the Chrome browser cache. I think this is the most absurd. This has nothing to do with browser caching at all. I tried it again with chrome on my second computer and safari on my mobile phone. And it doesn't work. It wasted me a few days. If you need a page builder, I strongly don't recommend pagefly. It looks like a semi-finished product. And customers are not professional, they can't give you a correct reply. This will only waste your time. Please consider carefully before using.
On behalf of the PageFly team, I want to send you the deepest apology for everything that made you disappointed with us. I'm very sad that you have a problem with our app and what frustrates me more is that the support team at that time couldn't help you fix the problem. Reading your feedback, I feel your pain and this is my pain too. Therefore, after this, I have updated constantly our support training program to enhance our support quality to avoid the same issue in the future. Our development team is day by day improving the app. We do hope that we will have another chance to assist you in the future. Once again, I am sorry for everything and want to let you know that we are always here for you. PageFly | Kate - Customer Success Manager
Feb. 2, 2024
Paid for additional service. What I got was not great quality so that it keeps breaking whenever time there are updates. Then, when we request to fix issues caused by the updates, they denied. I have been using this app more than years this is how they treat customers. BE AWARE. Years of time and money spent on this platform were completely wasted.
Thank you so much for such a great review. We are delighted to hear that you value the efforts we have put toward assisting and supporting customers. Once again, Thank you for the loving words you've shared, and thank you for being the best part of PageFly. If you have any questions or concerns feel free to contact us in the Live chat window, we are willing to help you. PageFly | Kate - Customer Success Manager
Dec. 21, 2021
I USED TO HAVE 5 PRODUCT PAGES ON THE FREE PLAN WHERE HAVE THEY GONE ?!?!?! NOW IT GOES 1 PRODUCT PAGE FOR FREE, 2 PRODUCT PAGES FOR $20 AND 30 FOR $40 ?!?!?! WHAT IF I DON'T NEED 30 BUT I NEED MORE THAN 2 ??
On behalf of the PageFly team, I would like to apologize for the inconvenience you have had and for everything that makes you feel unsatisfied. What you mentioned in your review is our change of the pricing plan 2 years ago. We deeply understand how frustrated you are but it’s our policy. However, we really want to have another opportunity to assist you to do everything we can for you. Our team is always there for you to wait to assist and help you. Thank you for your feedback, we have changed the new pricing model to make it more suitable for users. https://pagefly.io/pages/pricing-plans In the new price, we break down into packages to be more suitable for customers, we also get a lot of positive feedback about this. On the side of our business, we always think of our customers more than ourselves. I also honestly share with you that since we split the packages, our revenue has affected a lot because customers who are in Platinum but they don’t use all the slots, they have downgraded to 40, 60 slots packages. I simply want to share a little bit from our perspective to ask for your sympathy. Please let us know if you need any assistance from us, it’s our pleasure to help you. PageFly | Kate - Customer Success Manager
Nov. 17, 2021
When you update your theme to Shopify 2.0 all of your pages will be unworking. They can't help anything, even you unpublish all of your pages they will still break your page.
I would like to send you our sincere apologies for the issue you had with our app. We feel so sorry for this because we always aim for great experiences for the customers. After we received the review, our Developers did check immediately and fixed the issue. I would like to thank you for giving us the opportunity to assist you. For this issue, we will check and improve our app to avoid this issue in the future. Please let us know if you have any questions or need help, we are always here to help you. PageFly | Kate - Customer Success Manager
Oct. 7, 2021
this app is the biggest nightmare. when driving lots of traffic to my store I get all kinds of bugs, support is not responding.
On behalf of the PageFly team, I would like to thank you for such detailed feedback on your experience with PageFly. We feel so bad that you had issues with our app and support, from the bottom of our hearts, we would like to send you a sincere apology. We really value your opinion and this helps us to know what we are doing and give us more encouragement to improve PageFly better and better. We’ve just taken your thoughts and opinions to heart and we would love to make things right to meet your needs so feel free to reach out to us with any suggestions you wish to share. We are always looking forward to your more suggestions and recommendations and we hope that we can help you anytime you need so feel free to contact us if you have any further questions or need help. PageFly | Kate - Customer Success Manager
Oct. 3, 2021
Clunky to use and incredibly buggy. Still using it because I can't face moving the entire store to another builder but I soon will. There wasn't a single time I had to update the store I didn't have to get in touch with support because of a bug.
Hi there, We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better. We are so sorry for the inconvenience and issues you have encountered with our app. But we feel so thankful that we could contact you to be able to assist you to fix all problems. With PageFly, customer satisfaction is always our number one priority and we always try to make this. Once again, we are so sorry for making you unsatisfied with our app, we will try our best to avoid them in the future. Your recommendations and suggestions are always welcome and appreciated. Please let us know if you have any questions or recommendations for us. PageFly | Kate - Customer Success Manager
Sept. 11, 2021
They don't have direct google ads conversion tracking available, unable to track all conversions for my google ads which resulted in me losing tons of valuable data
On behalf of the PageFly Team, I would like to send you a sincere apology for the issue you had with our app. Regarding the request in your feedback about tracking conversions for your Google Ads, I checked and discussed with our team so they will have a detailed plan for this issue. In the meantime, our person in charge of tracking contacted you regarding the issue, and we really look forward to having another chance to assist you. Once again, thank you so much for your detailed feedback and recommendations to PageFly and our service. We truly hope that you can keep connected with us and assist you whenever you need. PageFly | Kate - Customer Success Manager
Aug. 22, 2021
Extremely annoying to use. Tabs after tabs and not fully customizable. Childs play compared to Gem Pages... If you have high standards for your page, I wouldn't recommend.
Thank you for bringing this matter to our attention. On behalf of the PageFly Team, I am very sorry we failed to meet your expectations. We do appreciate all feedback you give us so we will improve our app and support better to serve precious customers like you. Thank you for giving us another opportunity to contact you. We hope to have more chances to assist and help you. Please let us know if you need our support. PageFly | Kate - Customer Success Manager
Aug. 21, 2021
As soon as I downgraded my plan after a year of using this app, my page editor stopped working and opening for any of my PageFly pages. I have been trying for a week to get customer service to take my seriously, even sending in videos showing the page editor won't open. Because it opens for them, they blew me off. I upgraded my account and still nothing. They are blaming my 4k monitor for the reason they can't help me. Although it has always worked fine with this monitor.. makes no sense. Now I either have to rebuild my homepage somewhere else or keep a page I can't edit. AFTER PAYING FOR A YEAR I HAVE TO JUST MOVE THE PAGE?
We’re so sorry that your experience did not match your expectations. This is on us. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We also worked to check and fix the issue you have, thank you so much for giving us this opportunity. This is a lesson for our team to do better in the future to avoid this issue. We are always willing to help you whenever you need us, our valued customer. PageFly | Kate - Customer Success Manager
Aug. 17, 2021
WARNING! We had a major launch planned for today which included over 100 PageFly custom product pages and a new OS 2.0 Prestige theme within Shopify. Unfortunately, once we went live we found major issues with the switch to the new theme including a lot of our LIVE product pages not having the Product Details section on the Product page. Missing this key part would not allow any customers to order product. Our biggest frustration however centers around the fact the PageFly Dev Team is 12 hours ahead of us (GMT +7) and would not even be able to investigate the matter for a substantial amount of time. Because of this we have had to delay our launch and switch back to our old theme thus losing money as we have had to delay the launch and subsequently sales. We are a US based company and understand not all dev teams are US based. We also understand that for many technical issues the time difference is inconvenient but not a huge issue. However, in our situation when we just went live with a new site and PageFly’s system has caused a multitude of our products to be unsellable I would hope they would have an escalation path that would include dev team members available to help with commerce/sales affecting issues. Unfortunately, they do not. While PageFly has been a great addition for our design efforts and we would suggest PageFly to others, we would also warn others to be aware of their dev team support hours and complications that might cause their business going forward.
First of all, I would like to send our sincere apology from the bottom of our hearts to you. We are sorry for all issues you had with our app. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our app. I will recheck and improve the Development team, it's a pity that the dev team does not support you in time. But we are so grateful that we could contact you to have another chance to check your issues. We really want you to know that we will do everything we can to compensate you for your loss. Please let us know via Livechat if you need our assistance. PageFly | Kate - Customer Success Manager
July 1, 2021
Customizing the page is so difficult. I kept trying to edit a single page for a couple of hours then gave up and uninstalled it.
I would like to apologize for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. And I do understand your feeling at that time when you had issues with our app and I wish that you contacted us via 24/7 LiveChat so we can assist and support you. Along with this, I am going to work and discuss with our development team to improve our app to make it more user-friendly. After calling you to ask about the issues, we really want to have a second chance to support you. We hope to see you and assist you one day. PageFly | Kate - Customer Success Manager
June 16, 2021
The recent updates PageFly made to their editor are awful. They took away a lot of necessary functionalities. Although their support team are very responsive, the general team lacks a lot of knowledge of their own product. It took them days just to figure out how to make banner images for the slideshow responsive on all screens and even after back and forth with numerous support team members, I still had to figure it out myself.
On behalf of the team, I would like to apologize for everything that your bad experience with our app and service. Thank you for staying with us so we can have a chance to support and fix the issues for you. I will train our support team more to make sure they can provide the best service for you. Once again, I would like to send our sincere apology to you and we promise to fix all the bugs as quickly as possible. Please let us know if you need any assistance. We are always here to help you. PageFly | Kate - Customer Success Manager
June 13, 2021
This app has been preventing us from making edits to our page using a theme we purchased after seeing this product is not the best fit. There is little to no help to figure out how to remove page fly code bits from our page
First, I would like to apologize for everything that makes you unhappy and make you have a bad experience With PageFly, you will need to create new pages from scratch instead of editing existing Shopify pages. Regarding your feedback about the issue of the code, our team is trying to optimize to make them clean, we feel so sorry for this inconvenience. I hope that we can have another chance to assist and support you to help you to build beautiful and high-converting stores. PageFly | Kate - Customer Success Manager
May 11, 2021
Very annoying support to deal with! That is my #1 concern with apps because if I have problems, I need them fixed asap. Wasted hours of time to figure that out. All I need was a very basic question answered...
Hi Ryan, I'm contacting you regarding the bad experience with our app. On behalf of our whole team, I would like to send you our sincere apology for everything that made you frustrated. I know how you felt at that time, I do understand your feeling when you had troubles with our app, and I hope that you can give us a second chance to fix all the bugs and solve all remaining issues with our product. We would be so happy if you can come back to the Live chat and we are always there to wait for you. Our whole team really wants to assist and support you, Ryan, can you come back? Or we can make the video call if it's convenient for you, I hope that through the video call, we can understand your issues and then I will work with the development team to fix all. You and your satisfaction are so important to us, and we really don't want to miss a potential customer like you. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you. Best Regards Kate Nguyen | PageFly | Customer Success Manager