PageFly Landing Page Builder
Build proven CRO-focused pages with pro flexible customization
Rating
4.9
feedback
5,790
chart
#48
All reviews
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June 16, 2021
The recent updates PageFly made to their editor are awful. They took away a lot of necessary functionalities. Although their support team are very responsive, the general team lacks a lot of knowledge of their own product. It took them days just to figure out how to make banner images for the slideshow responsive on all screens and even after back and forth with numerous support team members, I still had to figure it out myself.
On behalf of the team, I would like to apologize for everything that your bad experience with our app and service. Thank you for staying with us so we can have a chance to support and fix the issues for you. I will train our support team more to make sure they can provide the best service for you. Once again, I would like to send our sincere apology to you and we promise to fix all the bugs as quickly as possible. Please let us know if you need any assistance. We are always here to help you. PageFly | Kate - Customer Success Manager
Aug. 30, 2022
Used to be pretty good. Howerver, with frequent update, becoming more and more hard to use. Wrong desctructure, wrong style...Always need to refresh after we update the page's structure to see the changed page. It's not a good idea to do the version update before comprehensive testing.
On behalf of the PageFly Team, thank you so much for leaving very detailed feedback on your experience of using PageFly as well as your time with our support. I read your review many times and I have noted down all your suggestions and recommendations because your feedback is very precious to us so we can know how we are doing and what we need to improve our app. I also sent you an email to seek the chance to assist you with the feedback you mentioned in your review so I hope that you can kindly check and keep in touch with us. Thank you once again for your review and I am truly looking forward to hearing from you soon. PageFly | Kate - Customer Success Manager
Oct. 9, 2023
*edited* 2 years later, I cannot recommend against using this platform enough. I needed to remove the app, and it bricked my site. I was then passed around numerous different support reps who ALL insisted I do things that had no relation to my ticket at all. Even had one tell me "we do not support custom code". The only request I made was "please remove all instances of pagefly from my site (THE UNINSTALL option doesn't even come remotely close to doing this). If you are lucky enough to find the video on uninstalling, before you know clicking the uninstall button (because why would you think a button called uninstall would actually do what it's named to do), YOU MIGHT fare slightly better. Absolute nightmare of a product, it used to be bullet proof and customer service use to be outstanding. PageFly provides an UNPARALLELED level of customer service, even with their free version (which is powerful beyond my wildest needs). I 1000000% recommend this add on/app for anyone looking for something well beyond the built in page offerings of shopify.
Thank you for giving us the chance to assist you and thank you again for sharing your thoughts, experience using PageFly and PageFly support. I am Glad to know that you are enjoying using our app. Your words provide us Huge encouragement to provide the best Customer Support You will ever see. Feel free to get back to us if you have any questions. Max - PageFly team
Dec. 31, 2020
Very little more than what you can do with the basic Shopify page builder and a couple of how-to videos. It's certainly not worth an extra $99 a month to have more than 30 landing pages. The icing on the cake was receiving this spam from them while I was experimenting with the free 1 page version. Needless to say, I'll be uninstalling it... "Hola friend, Are you confused about what plan suits your needs? It’s not that complicated, we made everything simple and easy to understand here: PageFly pricing explanation What happens if I downgrade? I hope this is clear enough. If you still have questions, please feel free to chat with us. All the best, Richard.
On behalf of the PageFly team, I would like to thank you for your detailed review. We are so grateful for your feedback in the review so we could know how we are doing and what we need to improve. Regarding what you mentioned about the Platinum plan (which is $99), it doesn’t stop at 30 landing pages. In this Platinum plan, you can create unlimited pages with PageFly for each page type: Home page, product page, collection page, password page, blog page and regular page. Moreover, you will have unlimited saved sections and 50 history versions on this Platinum plan. For more information, you can check here https://help.pagefly.io/manual/pricing-plans I also apologize for our email because it bothered you. We will improve this part, thank you for your feedback. We also improved the follow-up emails and made them better. We did have a really precious lesson after these mistakes. We are always here for you when you need us. PageFly | Kate - Customer Success Manager
Aug. 13, 2020
The app works and you get what you pay for but their support team has been HORRIBLE. I've been facing an issue with the facebook pixel, probably have already lost THOUSANDS... trying to figure out what the problem is. It seems like it's pagefly code interfering with my theme code but their support team has taken over a WEEK, including multiple back and forths to TELL me to "explain to them what the problem is cause they dont understand it".... For real? How about having a single person stick to a single support ticket and make sure he truly understands the issue and help us solve it? You guys have multiple support people taking a look at my ticket and that doesnt help anyone. Get your stuff together and I will make sure to update this review accordingly, but its incredible the type of support you guys provide. GEEZ....
Hi Sergio, We held a meeting and we have come up with many measures to remind and discipline the unprofessional supporters. I am truly sorry because of your unworthy experience with PageFly. I also feel embarrassed and ashamed about being their boss. We also updated the training program for all supporters. Tony is working with you, he is also our CEO. I hope that we can find out the problems. Thank you for your continued trust and using PageFly. Kate - Customer Success Manager
Oct. 7, 2025
The moment you upgrade to the new editor, they delete all your images completely !!!!!!!!!!!!!!! You literarily need to do all the website again. I'll also report them to Shopify. They charge you $100 and F... you up No notice or alert, nothing!!!!!
On Behalf of PageFly team, I want to say thank you for your trust, rest assured that we will do continue doing our best to deserve your trust. Salem | PageFly Team
July 21, 2020
The "trial" only allows you to create one template. So to try out different layouts you have to delete the one you just created. How are we supposed to know if the app will do what we want? Delete our work each time? What a waste!
On behalf of the PageFly Team, thank you for taking the time to rate us on the App Store. Currently, PageFly doesn’t have the Trial plan. On all plans, even on the Free plan, you can discover all features and functions of PageFly. We truly hope that you can give us another opportunity to serve you to make your experience better. We are always here when you need us. PageFly | Kate - Customer Success Manager
July 9, 2020
don't like t your roles...........................................................................................................................................................
Thank you for leaving us a review on App Store. I feel so sad that you did not contact us via 24/7 live chat support so we could assist you to better understand the issue you had with our app. I just want to let you know that I and my team are still here, anytime you need, we are always willing to assist you. Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon. PageFly | Kate - Customer Success Manager
June 1, 2020
Not a professional website. Lost hours and hours working on this app just have dysfunctional pages which damaged the code and slowed down the website. It might be good for a peripheral page but not to be used to build important parts of the website.
Dear, In the first few words, we would like to apologize for your bad experience when using PageFly. We're sorry to hear you were less than satisfied with PageFly. And we also wanted to thank you from the bottom of our hearts that you are giving us the second chance to support and serve you. Our Developers are trying to dig into the problem and fixing to make sure this problem won't happen again. So please do let us know if you need help and whenever you have concerns or questions, we are always willing to help you. We do appreciate your feedback. Once again, on behalf of the PageFly team, thank you for giving us the chance to make things right and serve you. We are trying our best. Kate - Customer Success Manager at PageFly
March 30, 2020
Poorly coded, does not work on Internet Explorer and after I have deleted the app it left its code at the website.
Thank you for your feedback for PageFly. Thanks to your feedback, our development team improved PageFly better. In our app, there is an option that removing codes if you uninstall PageFly from your store, this will help to avoid the issue you mention. However, currently, PageFly doesn’t support to work on IE browser because IE browser has stopped working this year and since its old working mechanism, PageFly cannot work on it and this is what we do hope that you can kindly understand for us. Moreover, the current user demands on IE is not much and this number is very small. Once again, I am sorry for anything that made you unhappy and we are always here when you need us. PageFly | Kate - Customer Success Manager
March 31, 2020
Update: Do not ever use this app if your store comes with other plug-in and requires customization. They crash your whole website. After they made amendment, homepage is broken, product details were missing. First thing they will do is to deny deny deny. With poor attitude, talking to me in all capital letters. Horrible experience. We decided to uninstall this app even though the page design already took us weeks to do. It's just a waste of time. We would undo everything we made on Pagefly. - Installed the app, designed several product pages which took me weeks to do it. After publishing the pages, we found that hitting add to cart button does NOT refresh cart content. CS@Pagefly told me it's my theme's problem after a couple of seconds, which the theme we've been using for months already and never ran into any technical problems. Well done. App features are nice but CS quality ruined everything. Consider hiring a more sensible team would help improving on your ratings.
On behalf of the PageFly team, I am sorry for everything that has happened and made you unhappy with our app and support. We did check the conversation very carefully and we totally understood your concern and feeling when issues came. Day by day, we have improved the PageFly app and developed more features and tried more solutions to make the app work more smoothly. Along with this, we will train our support team to give them more experience to serve you better. Thank you for all your feedback and we really appreciate it. We are here when you need us, anytime. PageFly | Kate - Customer Success Manager
Feb. 20, 2020
Horrible customer service and support. Features of the app would lock up and not work, such as simply scrolling in the editor. Rather than fix the problem, I was told by 3 different people to just avoid using those features. Not worth your money.
Thank you for leaving a review for us. We really value your opinion and this helps us to know what we are doing and gives us more encouragement to improve PageFly better and better. We are always looking forward to your more suggestions and recommendations and we hope that we can help you anytime you need so feel free to contact us if you have any further questions or need help. PageFly | Kate - Customer Success Manager
June 13, 2019
Why one star ?? They can refuse to assist you with using their app. That is their app and while they can force you off of it, they can refuse to provide you customer service as that is their decision based on their policies. They are saying they will be contacting Shopify to request that the review you made be removed, as they feel it is unreasonable.
At first, you were complaining about the way Shopify charges, blaming all charging problems directly to us, while we just follow Shopify charing policies. At that time, you gave us 1-star review, on which we replied with a detailed answer on the charging situation. You then deleted that review to clean up the base and get back with new false accusation. Yes, we, like Shopify or any other self respecting business, have our TOS and we preserve the right to decline service for users who violates it. But we didn’t do that yet. We didn’t force you out of our app. Yes, if the review is unreasonable, it’s important to bring that to the attention of Shopify to keep the ecosystem healthy. But we didn’t do that yet. We didn’t raise any complains to Shopify. After you removed your first 1-star review, we though the issue was solved and continued to offer you service normally. But obviously, you just set yourself in some kind of "war mode", which we don't want to waste our time on. We will focus our energy on improving product and serving reasonable customers. This review will most likely stay which is ok because we want everybody to know the truth behind this case. Looking at other reviews and our overall score, we strongly believe that customers can make a right judgement about our product and service quality.
Feb. 27, 2019
Wow - what happened?! I started using Pagefly about a month ago and was so happy with how easy it was to make pages look about 100x better than the standard Shopify styling. That all changed when they released a ton of updates - NOTHING WORKS ANYMORE. I have changed the SEO for several pages multiple times, only to find it has reverted back to the template text. Font colors won't display correctly (e.g., shows as gray even though I have selected white), despite the editor showing that I have selected the appropriate color. I have had to redo entire complicated sections piece by piece in an attempt to get things to function correctly again. Yes, there is a chat function - however, it takes FOREVER to get a response. Not exactly user friendly. Such a waste of time - I'm looking into other editors and am likely going to make the switch.
Hi there, I am totally sorry for everything that has happened and made you have an unexpected experience with us. We had a chance to assist you but it’s clear that we failed to make you satisfied. What you mentioned in the review, I understand and I have to say that sometimes, theme conflict can override PageFly settings so I wish if we have another chance, I and our team really want to assist you. We are always improving our app day by day and wish for another opportunity to support you. PageFly | Kate - Customer Success Manager
Oct. 15, 2018
I got this app to modify product pages. Could not do it in free. Paid my $10 and tried to modify a product page but the current content does not show. and they offer me a template. Can't see my current content by shopify to modify the pages I want to modify. AND they have $10 just so I could see it won't work.
On behalf of the PageFly team, I want to send you the deepest apology for everything that made you unhappy with us. At that time when we receive your review, we were so sad. But your feedback is a huge motivation for us to improve PageFly and support quality. Besides improving our app performance, we also updated the pricing plan to make it more suitable. Once again, I am sorry for everything and want to let you know that we are always here for you and wait for another chance to assist you in the future. PageFly | Kate - Customer Success Manager
Feb. 28, 2019
After the new update (New editor). Everything become so much worst. a lot of Bug, a lot of restriction. unable to view width and height, Just tons of bug that i cant list out.
Hi there, We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better. With PageFly, customer satisfaction is always our number one priority and we always try to make this. Since we received your feedback, we have been working to improve PageFly with many new features as well as to make it more user-friendly and smooth. Once again, we are so sorry for making you unsatisfied with our app. Your recommendations and suggestions are always welcome and appreciated. Thank you for staying with us, we will try our best to serve you better. PageFly | Kate - Customer Success Manager
May 22, 2018
I've now tested this app twice and it just does not perform well. I've mastered plenty of similar apps in the past, but this one just simply does not deliver anything worth using. Thought I'd give it a second try and now after a couple of hours its been deleted for good from our shop. Lets see what else is out there.
Hi there, I am so sorry for any inconvenience and issues you had with our app. Since we got your feedback, we have been trying our best to improve PageFly better in performance as well as support quality. We wish we could do better to assist you at that time. Therefore, I and my team always wish that we would have another opportunity to support you. We hope to see you soon. PageFly | Kate - Customer Success Manager
March 30, 2018
I think im really good at figuring things out, and I wanted to move the landing page I had built in to a simplified version with Pagefly. Dont Do It. The edits don't apply between views (desktop, mobile, tablet) and it's super frustrating.
Hi there, We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better. We are so sorry for the inconvenience and issues you have encountered with our app. Since the day you left the review, we have been working continuously to improve PageFly to develop more functions and features as well as to make it more user-friendly. With PageFly, customer satisfaction is always our number one priority and we always try to make this. Your recommendations and suggestions are always welcome and appreciated. Please let us know if yo u have any questions or recommendations for us. PageFly | Kate - Customer Success Manager
Jan. 14, 2019
I feel like this was a bait and switch. I can't make simple updates to the page I made because now it's a ***PRO*** feature?? Really slick guys. Update. I was on the FREE plan. using one template for one page. Low and behold I'm getting charged $9.95 month now. Delete forever.
Hi, I am totally sorry for everything that has happened and made you have an unexpected experience with us. We had a chance to assist you but it’s clear that we failed to make you satisfied and this is a big lesson for us. We have been updating the PageFly app and support to make it work smoothly and developing many new features. I hope that we will have another chance to assist you. PageFly | Kate - Customer Success Manager
June 8, 2018
Last Update Jun 6: This company has not only developed into a greedy shark, they also try to steal Your money! We are currently fighting the 2nd time with the Shopify Billing department to get back credit for a DOUBLE app charge Seller Smith was trying to steal from us! Its not that they try to legally get more money for nearly same functionality with introducing more expensive plans and cutting the cheaper ones down in accessible functions, they are alos not shy to charge you twice month after month blaming Shopify for their mistakes. We mildly call this criminal negligence! Our Recommendation: Stay away except you are looking for trouble! UPDATE Jan 18: The customer support improved a lot and is Great and helpful. They responded to our problems and to the issues we discovered in the app in a very professional, thorough and prompt way! They spend a lot of time in improving the tool and we are working together closely with them! The editor is powerful and we are impressed over the efforts Seller Smith is taking to stabilize and improve this product. We are looking forward to the new implementations and will update again. At his point of time: 4 stars, but chances are good that it may rise to 5 stars! UPDATE Jan 11: As many others have feared: The formerly FREE full featured Pagefly builder has started to charge now from 2018 on. And don't get fooled - The new Free version is stripped down in functionalities, so formerly feature rich created pages can NOT be edited anymore AND worse of all you are limited to THREE pages only you can create. The support is still bad, our questions about the subscription for the newly created PRO version are still unanswered as well as the problems we have reported earlier through Shopify. The editor is powerful (that's why 2 instead of 1 star) and could be so much more powerful if it would be stable. Unfortunately it is still very shaky and unreliable! (1) It permanently opens new browser windows so will end up having about 20+ in one hour time of work :(( (2) Many changes will not apply until you close the browseer and restart the session (3) In a few days of using Pagefly your Shopify theme gets heavily cluttered and messed with dozens of Pagefly pages (check under Online store -> themes -> edit code). In 12 days we created over 15 pages and none of them got deleted! It took us a full roll-back to an earlier backup theme to get our store back operational again. So using that tool as non-programmer is far from STABLE or UNRISKY. It can use it when you have quite knowledge in HMTL and CSS but without it involves Great Risks to your store theme file!!! *************************************************** After spending 12 hours of trying to create a simple photo page, images with text and custom html I am relatively disappointed! The idea of a working drag and drop editor would be so great, if it would only work! BUT: it does NOT! Specially with image and photos that editor is HUGE problems. You can cvlick on an empty image to fill but it won't take the field, it just always update your first. At random you may end up somewhere ele on yiur page you plan to build and agian you get stuck there. We will gib^ve the support team a fair chance to respond to our 2 foot long error and bug list. Will update as soon the answers are there. But honestly we think that this FREE app is beta beta beta stage!
Hi Rainer, On behalf of the PageFly Team, I would like to send you our sincere apology for everything that made you unhappy with us. We feel so sorry for this because we always aim for great experiences for the customers. Thank you for your time with us, we do appreciate that you stay with us so we hope that we will have more chances to assist you better in the future. Please let us know if you have any questions or need help, we are always here to help you. PageFly | Kate - Customer Success Manager