PageFly Landing Page Builder
PageFly Landing Page Builder - Create custom website design
Rating
4.9
feedback
11,578
chart
#61
All reviews
Rating Breakdown
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May 31, 2018
Support was useless, I don't think I could have been more clear with my explanation of my issue
Hello, It has been such a long time since you last contacted us. Time flies and we have been improving the PageFly app as well as our support quantity and quality to serve customers. Because we understand how important customer satisfaction is, so we are trying our best to achieve this day by day. Thank you so much for your feedback and this is absolutely our lesson for us. We are right here, anytime if you need us. PageFly | Kate - Customer Success Manager
May 22, 2018
I've now tested this app twice and it just does not perform well. I've mastered plenty of similar apps in the past, but this one just simply does not deliver anything worth using. Thought I'd give it a second try and now after a couple of hours its been deleted for good from our shop. Lets see what else is out there.
Hi there, I am so sorry for any inconvenience and issues you had with our app. Since we got your feedback, we have been trying our best to improve PageFly better in performance as well as support quality. We wish we could do better to assist you at that time. Therefore, I and my team always wish that we would have another opportunity to support you. We hope to see you soon. PageFly | Kate - Customer Success Manager
Jan. 28, 2018
Terrible app, was struggling for 2 days trying to figure out how to make a giveaway page and place things together so they will look same on PC and Phone. No success, just wasted my time. There are so many bugs with this app. Guys, please work on the app and don't offer something what does not even properly work yet.
Hi there, Thank you so much for your detailed review of PageFly. Since the day you left the review, we have been working continuously to improve PageFly to develop more functions and features as well as to make it more user-friendly. Our support team is always trying to bring a better experience for customers. If you need our support of PageFly, feel free to let us know via live chat. We are always available for you. PageFly | Kate - Customer Success Manager
March 30, 2018
I think im really good at figuring things out, and I wanted to move the landing page I had built in to a simplified version with Pagefly. Dont Do It. The edits don't apply between views (desktop, mobile, tablet) and it's super frustrating.
Hi there, We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better. We are so sorry for the inconvenience and issues you have encountered with our app. Since the day you left the review, we have been working continuously to improve PageFly to develop more functions and features as well as to make it more user-friendly. With PageFly, customer satisfaction is always our number one priority and we always try to make this. Your recommendations and suggestions are always welcome and appreciated. Please let us know if yo u have any questions or recommendations for us. PageFly | Kate - Customer Success Manager
Jan. 14, 2019
I feel like this was a bait and switch. I can't make simple updates to the page I made because now it's a ***PRO*** feature?? Really slick guys. Update. I was on the FREE plan. using one template for one page. Low and behold I'm getting charged $9.95 month now. Delete forever.
Hi, I am totally sorry for everything that has happened and made you have an unexpected experience with us. We had a chance to assist you but it’s clear that we failed to make you satisfied and this is a big lesson for us. We have been updating the PageFly app and support to make it work smoothly and developing many new features. I hope that we will have another chance to assist you. PageFly | Kate - Customer Success Manager
Jan. 7, 2018
Well you look at that, a free app turned paid, what better way to start the new year!
Thank you for your review on the App Store. I am so sorry for everything that made you unhappy and unsatisfied with our product. I do understand your concern about our pricing plan at that time. We have updated our pricing plan with the aim is make it more suitable for all customers. We will try our best to improve PageFly as well as our support to make you more satisfied if we have another chance to assist you in the future. PageFly | Kate - Customer Success Manager
Jan. 3, 2018
Good idea but the execution is cancerous!
Hello, Thank you for your feedback on PageFly. We appreciate your time with us. The early years of creating and developing were a time when PageFly was still lacking a lot of things and thanks to your honest feedback, we have improved our app through more than 20 versions. Today we do want to have another opportunity to assist you when you come back. We are always here for you when you need us. PageFly | Kate - Customer Success Manager
Jan. 2, 2018
The app is very buggy and there is virtually no customer support. It's buggy to the point where an item will work on one page you build but not the other. The only thing going for it is that its FREE. I am assuming it's free until they work out all the bugs and then will start to charge.
On behalf of the PageFly team, I want to send you the deepest apology for everything that made you have an unsatisfactory experience with us. I truly understand how frustrated you felt at that time and I felt so sorry because we could not able to assist you. Day by day, we have been trying so hard to improve our app and support quality because our aim is always to bring great experiences to our customers. Currently, our support team is available 24/7/365, anytime you need us. One day when you are back, we do hope that we will have a precious opportunity to assist you. PageFly | Kate - Customer Success Manager
Feb. 1, 2018
This is APP is great for the first 14 days. Then you need to go PRO. So it is not really free. I created a whole collection using a base template from the app and now I can not add more products with the same design because I lost the PRO features. Bad bad bad....
Hi, I am writing this to send you our sincere apologies for your bad experience with us in the past. We really understand your feeling at that time when there were still a lot of issues. But we always truly value all customers’ feedback, therefore we have been improving PageFly with a lot of new updates in elements, functions, features, and templates. We also update our pricing plan to make it more suitable for all customers. I hope that one day, we will have more chances to support you. We wish you the best of luck. PageFly | Kate - Customer Success Manager
Dec. 31, 2017
This app looks great. I have a store and wanted to make it look more professional.. After trying this app for 3 days my whole store went down. I still cannot get it up and running like it was before. I have to close my store and go back to square one to straighten it out and I have ads running.
Hi there, I would like to send you the deepest apology for any inconvenience and issue you had with our app. Since the day we got your feedback, we have been trying every day to improve PageFly better in performance as well as support quality. We feel so sorry at that time we could not able to assist you, and we wish we could do more. Today, my team wants to let you know that we would have another opportunity to support you. With PageFly, you’re always our priority. PageFly | Kate - Customer Success Manager
Dec. 27, 2017
Have tried this app off and on over the course of a few months and I think it might be getting worse. If the app worked it would be great but unfortunately has very many issues. Causes my browser and sometimes computer to crash. Will randomly make changes after saving. Difficult to arrange between formats. Have to constantly check site because it constantly changes by itself. If you don't save after every adjustment then it freezes up and lose all your work. I wish this site worked without flaws but would not recommend downloading. Maybe if there was a paid version it would work.
I want to send you our deepest thanks for such detailed feedback on your experience with PageFly. We always aim to bring great experiences to all customers and we are gutted when we did not meet your expectations. But thanks to your feedback, over many years, we have been trying our best to improve the PageFly app as well as support quality. We deeply understand how important customer service is so I always train my team to enhance support quality to make sure that if you give us another opportunity. We will assist you carefully and enthusiastically. We are always here for you. PageFly | Kate - Customer Success Manager
Dec. 24, 2017
This was horrible. I was trying to add some new elements to my product pages. After trying to do it myself I realized my browser safari wouldn't let me type. So I started using it with Firefox. And Firefox couldn't see/use image boxes. So I started watching the outdated tutorials which didn't help at all, not mention there is no instruction with them, just watching what they are doing. Spent a couple of hours working with it and just couldn't figure it out. Having to save and switch between browsers didn't help my opinion either. Three thumbs down.
I hope you are doing well. Thank you so much for your feedback for your experience with PageFly. Since the day you left a review for us on the App Store, we have been trying our best to improve PageFly better. Regarding the browser, PageFly will work the best on Chrome. We take all your feedback seriously and others to develop more features as well as improving our support quality. I truly hope that you can give us another chance to assist you. When you need us, we are always here. PageFly | Kate - Customer Success Manager
June 8, 2018
Last Update Jun 6: This company has not only developed into a greedy shark, they also try to steal Your money! We are currently fighting the 2nd time with the Shopify Billing department to get back credit for a DOUBLE app charge Seller Smith was trying to steal from us! Its not that they try to legally get more money for nearly same functionality with introducing more expensive plans and cutting the cheaper ones down in accessible functions, they are alos not shy to charge you twice month after month blaming Shopify for their mistakes. We mildly call this criminal negligence! Our Recommendation: Stay away except you are looking for trouble! UPDATE Jan 18: The customer support improved a lot and is Great and helpful. They responded to our problems and to the issues we discovered in the app in a very professional, thorough and prompt way! They spend a lot of time in improving the tool and we are working together closely with them! The editor is powerful and we are impressed over the efforts Seller Smith is taking to stabilize and improve this product. We are looking forward to the new implementations and will update again. At his point of time: 4 stars, but chances are good that it may rise to 5 stars! UPDATE Jan 11: As many others have feared: The formerly FREE full featured Pagefly builder has started to charge now from 2018 on. And don't get fooled - The new Free version is stripped down in functionalities, so formerly feature rich created pages can NOT be edited anymore AND worse of all you are limited to THREE pages only you can create. The support is still bad, our questions about the subscription for the newly created PRO version are still unanswered as well as the problems we have reported earlier through Shopify. The editor is powerful (that's why 2 instead of 1 star) and could be so much more powerful if it would be stable. Unfortunately it is still very shaky and unreliable! (1) It permanently opens new browser windows so will end up having about 20+ in one hour time of work :(( (2) Many changes will not apply until you close the browseer and restart the session (3) In a few days of using Pagefly your Shopify theme gets heavily cluttered and messed with dozens of Pagefly pages (check under Online store -> themes -> edit code). In 12 days we created over 15 pages and none of them got deleted! It took us a full roll-back to an earlier backup theme to get our store back operational again. So using that tool as non-programmer is far from STABLE or UNRISKY. It can use it when you have quite knowledge in HMTL and CSS but without it involves Great Risks to your store theme file!!! *************************************************** After spending 12 hours of trying to create a simple photo page, images with text and custom html I am relatively disappointed! The idea of a working drag and drop editor would be so great, if it would only work! BUT: it does NOT! Specially with image and photos that editor is HUGE problems. You can cvlick on an empty image to fill but it won't take the field, it just always update your first. At random you may end up somewhere ele on yiur page you plan to build and agian you get stuck there. We will gib^ve the support team a fair chance to respond to our 2 foot long error and bug list. Will update as soon the answers are there. But honestly we think that this FREE app is beta beta beta stage!
Hi Rainer, On behalf of the PageFly Team, I would like to send you our sincere apology for everything that made you unhappy with us. We feel so sorry for this because we always aim for great experiences for the customers. Thank you for your time with us, we do appreciate that you stay with us so we hope that we will have more chances to assist you better in the future. Please let us know if you have any questions or need help, we are always here to help you. PageFly | Kate - Customer Success Manager
Dec. 2, 2017
Spent days building pages and then following the update all of it is useless as many bugs now exist and despite (literally) 10 emails to support...no one is helping out...
Hi, I would like to send you our sincere apologies for the frustrating experienced with us. Thank you for bringing this to our attention. We’re sorry you had a bad experience. We have been striving to do better. The early years of creating and developing were a time when PageFly was still lacking of support. Over the years, we have been improving our support service in both quantity and quality. Currently, our support team is available 24/7/365 whenever you need us. Along with this, we also improve our app performance to make it run smoothly. I hope that we have more chances to assist you. PageFly | Kate - Customer Success Manager
Dec. 1, 2017
I spent 3 days building my page and after an update of the software my backend page is completely destroyed and I cannot operate anymore on the page nor do any editing. I hope they will restore my page and I will be able to keep working on it otherwise stay away from this app!
Thank you for leaving a detailed review for us. Since the day you left the review, we have been working continuously to improve PageFly to develop more functions and features as well as to make it more user friendly. Our support team is always trying to bring a better experience for customers. If you need our support of PageFly, feel free to let us know via live chat. We are always available for you. PageFly | Kate - Customer Success Manager
Nov. 13, 2017
No support. Can't edit a page I created.
Thank you a lot for your review for us and thank you for bringing this to our attention. We’re truly sorry you had a bad experience. Thank you for letting us know about this. Your feedback really helped us do better. We have improved our support team and currently, our support team with nearly 100 operators is always available 24/7/365, anytime you need us. We have also updated our app for many years to make it better and better. One day when you are back, we do hope that we will have a precious opportunity to assist you. PageFly | Kate - Customer Success Manager
Nov. 2, 2017
I hate to give one star to any app, but this app is just a big waste of time. I needed to create one page....not a home page and not a product page...just one page with some photos and some links. Simple drop drag and apply links. I went with this app because it is free and for my basic needs.....well, I thought it would be fine. I should have listened to the other reviewers. The app does not work. I installed and started to create a page. It is not as simple to work as you may think, but I was determined to get thru it because (after all) its one page. Needless to say I spent a few hours and had to move onto something else. When I tried to re-open to continue work on my one page....I got a distorted version with only a partial view of my page. I hit every button I could find trying to get a full screen. Nothing works. I have a small window with only part of my page visible. I am unable to edit. I contacted support. Even sent 2 screen shots to them. After 24 hours I got a response asking me what type of browser I am using. I answered and thought great.....someone is going to help me. I never heard from them again. My advice STAY AWAY....DON'T DO THIS ONE. Invest your time in an app that works and maybe comes with some app support. Oh, and just in case you are thinking browser issue.....I tried it in Chrome, Explorer, and AOL.....same issue with all of them.
Hello, I’d like to send you a sincere apology for the unexpected experience you had with our app and support. I spent a lot of time reading your feedback for us on the App store and this is a pain as well as a lesson for us to improve our app and support quality. I totally understand your feeling and we will never forget this. This is the reason why every day, we have been working hard and carefully to make sure the app performs well. Once again, I am sorry for everything and I want to let you know that we are always here whenever you need us. PageFly | Kate - Customer Success Manager
Oct. 25, 2017
I tried a number of times to reach out and ask for help with a fairly simple problem, with no response. I'm looking for something else. Documentation is a bit thin.
Hi, I would like to send you our sincere apologies for the frustrating experience with us. We apologize that our service did not satisfy your expectations. The very first time of creating and developing was a time when PageFly was still lacking support. Over the years, we have been improving our support service in both quantity and quality. Currently, our support team is available 24/7/365 whenever you need us. Along with this, we also improve our app performance to make it run smoothly. Moreover, we also updated our Help Center and Video tutorials to cover fully almost everything about PageFly. I wish we will have a chance to support you when you are back. PageFly | Kate - Customer Success Manager
Oct. 25, 2017
Not very intuitive, doesn't work very well, and the help from the team is extremely slow, if anything, almost doesn't exist. This is what you get for a free app. I would recommend paying a bit to get something much better.
Thank you for posting a review and we’re truly sorry to hear that your experience was not up to standards. But I really appreciate you bringing this issue to our attention. For many years, we have been trying so hard to improve PageFly to make it have more features and functions. We would appreciate another chance to support your business. And today, my team wants to let you know that we would have another opportunity to support you. With PageFly, you’re always our priority. PageFly | Kate - Customer Success Manager
Oct. 12, 2017
this is the most useless tool of all. it does not work? I talk to Tony but he seem to be a little slow at answering me and didn't really think he know the software well. I was able to drag and drop but i can't save it nor can i upload the image or write a description of my product. I ask Tony what address can i use to drive traffic to this landing page, he just went silence on me. I'm new here and would like some help but he seem to not be very helpful.
Hi there, I would like to apologize for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. We truly understand how important the customer experience is so every day, we have been trying nonstop to improve our app and support team. I really wish that we will have another precious chance to assist you in the future. PageFly | Kate - Customer Success Manager