Parcel2Go
Ship your sold items with Smart Send
Rating
3.5
feedback
30
chart
#557
All reviews
Rating Breakdown
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Feb. 20, 2025
If incompetence were an Olympic sport, these guys would take home the gold — if they could figure out how to enter the competition. Dealing with them is like watching a clown car crash in slow motion: chaotic, confusing, and somehow getting worse at every turn. Save yourself the headache — go somewhere else. Or just set your money on fire; at least that way, you'll get some warmth out of it.
Feb. 19, 2025
Terrible company, terrible people, terrible support. We begrudgingly use them because they offer access to some decent rates with several parcel companies, but we expect absolutely nothing in the way of support from them; and I say this as a VIP customer who receives preferential support. These guys are leeches, bottom of the barrel scum.
Good afternoon, Thank you for reaching out. I’m sorry to hear about the difficulties you’ve experienced with Parcel2Go. Please know that this is not typical of our services, and we are committed to resolving the issue as quickly as possible. A member of our Customer Relations team has been assigned to your case and will be reaching out to you shortly to gather more details about your experience. Rest assured, we take all customer feedback seriously and are dedicated to finding a resolution promptly. We appreciate your patience and look forward to assisting you further. Regards, George
Feb. 13, 2025
We used P2G for international parcels and the rule manager is very handy. No problems so far
Feb. 7, 2025
Parcel2go. Finally an App that does what it says on the tin! Effortless and cost effective, plus you can chat to really people.
Feb. 7, 2025
Very easy to import and book parcels with a good choice of couriers available.
Feb. 7, 2025
Very Good, easy to use. Only thing we would change is the tracking to be the couriers site and not parcels2go site. Competitively priced and lots of options to send. Customer service is very easy to use and always sort any issues we have had in the past promptly.
Feb. 14, 2025
Imports items in quickly, offers v.good range of services. 2 issues I have with the service 1. Would prefer if we could set custom valuation as it's a set amount or full RRP - I need to insure it at price we buy it in for, not what we sell it at nor £20. 2. Would like for items to extend past 14 days as sometimes we do custom work that needs the extra time.
Good morning, Thank you for reaching out, and I’m sorry to hear you've experienced difficulties with our site. We truly value your feedback, and we want to ensure we address the issue as quickly as possible. A member of our team will be giving you a call shortly to gather more details on the challenges you've encountered. Rest assured, we take all customer feedback seriously, and we’re committed to working together to resolve this promptly. Thank you for your patience, and we look forward to assisting you further. Regards, George
July 8, 2024
UI and UX is great, however, the customer service is awful There is no way to change my collection address in smart send. Customer chatbot service unable to help and the API email they recommended is unresponsive All i want to do is change my collect from address My details on Shopify are correct. I have deleted the plugin and reconnected parcel2go app to no avail. Why is a simple task impossible for them to fix?
May 24, 2024
Very good app. Easy to use and importing everything fluently. A lot of shipping options. Happy with the app :)
March 23, 2023
We have been using parcel2go for a few years. Although there were some incidents in the past, over all service is good.
March 4, 2023
The first couple of weeks were OK. After this, the integration began sporadically failing to pull through orders at random - all orders missing from one date, two or three missing from others but with no pattern and completely at random resulting in missed orders, customer complaints and alot of admin to rectify. I attempted to use the CSV function to work around it after getting no support from Parcel2Go only to find endless issues resulting in data still not being transferred as the Shopify CSV and Parcel2Go mapping would simply not work together no matter how many edits I made. Prices shown for certain couriers became totally inaccurate to the point that once I had applied shipping showing at around £4 per package and reached checkout, the cost skyrocketed to between £30-£50 per package, resulting in having to start the process over again with alternative options. Set parcel sizes would not apply as they should have, order addresses that were accurate and correct would show faults that had to be manually edited despite being completely fine. All of this meant that a supposedly simple and timesaving process that should have taken minutes ended up taking hours. Live chat offer no solutions, they just tell you to email the help address - emails went totally ignored, literally no response at all, for almost two months now. Filed a refund request to withdraw my balance from prepay to go elsewhere, also ignored. Chased it up and received confirmation of the refund request and the money was removed from prepay but not refunded. Chased up again, was told it had been processed just fine and that it would be another 2-3 business days to receive to refund- this came an went and still no refund, money still not accounted for. Several interactions to chase this up and still just being endlessly told it's been referred to the refunds department. I hugely regret using this integration, it has caused so many problems which have taken significant time and admin to resolve with absolutely with no care or help from Parcel2Go. Having spent the better part of £1k through them and being invited to the 'VIP' program (which promises alot but in practice is essentially the same as a.regular account), I had hoped the support would atleast be decent at a basic level and that issues would be raised and resolved. As soon as I actually get my money back, firmly secure in my PayPal, I will be deleting it.
Jan. 19, 2023
Great platform - imports all sales quickly and easily from Shopify for efficient service, creating shipping labels, arranging courier details, and providing tracking links with ease. Great customer service and support lines. Would recommend.
Jan. 15, 2023
Fabulous app - Been using this App for a while and it does everything i need to run my business! Imports orders automatically adds tracking information, saves me so much time!
Jan. 12, 2023
Very easy to use and with the Rule Manager you can set rules so certain weights of products are auto set to certain carriers - so literally you just refresh smart send on their site and it creates all the shipping labels for you from your shopify orders - print them and ship them out - easy!
Jan. 11, 2023
Good interface and easy to use. Also quite a simple process for opening investigations for missing parcels.
Jan. 11, 2023
Great platform, very user friendly, helpful staff and competitive pricing! I would recommend using for any business owner as it syncs very well with Shopify! A*
Dec. 23, 2022
Just install and my shopify and amzon work good with one click i was setup on amazon .. www.army1157kit.co.uk