Parcel2Go Smart Send
Ship your sold items with Smart Send
Rating
3.1
feedback
24
chart
#1,171
All reviews
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July 25, 2021
Okay as a free solution but not brilliant. A bit strange that orders are imported as sales on individual items, so multiple item orders are split up and you then have to group them together in Smart Send before sending. The process is made more frustrating by Smart Send not importing order numbers. Once an order is complete Smart Send can mark it as despatched in Shopify, but annoyingly, doesn't trigger the sending of Shopify shipping confirmation emails. I did email support on this but didn't receive any response. On the plus side, the prices are very good, but ultimately, I have chosen to pay a bit more and have a shipping solution that actually works logically and correctly and that gives better support.
Thank you for taking your time to leave your review, I am very sorry to hear that you have run into some trouble when using our app, we would like to get this resolved on your behalf. What I will do is give you a call and we can get this fixed for you ASAP. Thank you Parcel2Go.
April 27, 2021
Smart send is awful to use, I still have no idea how to actually send things. It doesn't talk back to shopify so I'm better off booking orders manually It doesn't show the correct price for the order, so customers end up paying more taxes as there is no way to edit the shipment value once imported.
March 8, 2021
I had high hopes for this. Although in some respects it saves time (I like the automated despatch notes especially), it does still feel really clunky. I seem to get endless duplicates of orders as if they just keep getting imported and that slows things down as I have to keep deleting the extra ones, ungrouping and regrouping things. It also doesn't seem to remember the settings I put in - I always use DHL Collect and no matter how often I put that as a setting, it still defaults to DHL Drop Off. So - not bad, but definitely lots of room for improvement.
Good afternoon Chow Bella, I am very sorry to hear that you are having some trouble using our app, we would like to fix this on your behalf. Would it be possible for you to send us some example screenshots of the errors you are getting and the email address to your Parcel2Go account to [email protected]? Thank you for your feedback and we appreciate the time taken to leave this, I am hopeful we can find a quick solution for you. Thank you Tom Parcel2Go customer Services
March 10, 2021
Two weeks go by and still no support :-( Struggling with this - it doesn't talk back to Shopify now - so when an order is booked the customer's order isn't updated with tracking or fulfilled. As P2G isn't a courier option in Shopify that then makes it hard to update manually. It used to work (really well) - but hasn't for a few weeks. We have asked for support 3 times but had no resolution.
Good afternoon JohnDyerGallery, I am very sorry to hear that you are having some trouble using our app, would it be possible for you to contact me directly at [email protected]? I'd like to see if I can get this matter resolved for you, any supporting screenshots to the error would also be appreciated. Again, I am very sorry for the inconvenience this must have caused. Thank you. Tom Parcel2Go Customer Services