All reviews

Rating Breakdown

  • 5
    90% (160 ratings)
  • 4
    6% (11 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (1 ratings)
  • 1
    2% (4 ratings)

Reviews with Text

  • 100% (178)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 28, 2022

Parcelify's support team is amazing! We tried reaching out as we were in the process of a site overhaul. Alex, from Parcelify, then introduced us to version 2.0. Migration took a lot of email exchanges but Alex was super patient and accommodating. Super happy that we've fully migrated to 2.0, PLUS! We gained a friend <3

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 27, 2022

I have been using the app for a couple of years now. It really makes things much easier and gives you full control of how your shipping is handled. The support I received was awesome and totally resolved my problem. I would recommend this app to anyone that wants total control of their shipping (especially if you use multiple vendors with different shipping rates). Thanks Alex and Richard!

Using app

About 3 years

Total reviews

4

Average rating

5.0

4 / 5 Share

July 19, 2022

Not going to lie, this app is a bit tough to figure out as far as setting up your shipping rates. Luckily their support staff is super helpful. Shout out to Alex M for helping me out thank you

Using app

8 months

Total reviews

4

Average rating

4.8

Developer Reply

Hey there! Thank you for taking the time to write us a review and provide us with feedback. We are always looking for ways to make Parcelify better and easier to use for stores of every size. We have a lot in the works to make the whole process more intuitive, with a whole bunch of new features. I think you're really going to appreciate them. We'd love to hear more about your experience, one of our team members is going to reach out to you to see how we can do better in the future. Warmest regards, Parcelify

5 / 5 Share

July 8, 2022

I usually never leave reviews but Parcelify support is excellent and we feel they really care about their customers. They are always helping with setup, offering improvement suggestions, workarounds if needed.

Using app

Almost 2 years

Total reviews

11

Average rating

4.7

5 / 5 Share

May 27, 2022

Parcelify lets me provide awesome shipping options for my customers. I can offer free shipping depending on products & destination country, as well as many other conditions. Additionally, I had an issue with something and their support was super helpful with helping me solve my issue.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2022

Very much appreciate the support provided by Alex. The app has helped to offer rates for specific products to our EU customers.

Using app

6 days

Total reviews

12

Average rating

5.0

5 / 5 Share

May 4, 2022

This is a really useful app so you can create all kind of shipping rates and even be playful creating marketing stuff around shipping rates and free shipping. Also they are super kind on customer service support

Using app

About 1 year

Total reviews

15

Average rating

4.7

5 / 5 Share

April 7, 2022

Tuve un problema con los envios y el equipo se comunicó personalmente conmigo para solucionarlos. Agradezco la voluntad y buena disposicion

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

I'm really glad we were able to connect with you! It can be so frustrating when shipping rates break, and we completely understand that. We are committed to resolving this as quickly as we can for you. Thank you for your trust.

5 / 5 Share

April 6, 2022

Response rate is fantastic with these guys! Quick to respond and help me figure out my issues. We use this app because we sell jewelry and also large home goods and we needed a way to differentiate shipping rates. This has worked wonders for us!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 25, 2022

Been using this app for years - great functionality to cover Shopify's native gaps & amazing support!

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 11, 2022

These guys are always so responsive and helpful to any issues I have along the way. I've been a customer for a couple of years now, and can't stress enough how much time they have saved me by providing a quality product with great support. Thanks!

Store

IGWorks

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

March 11, 2022

The customer service from Parcelify is wonderful! They provide timely and helpful answers which have allowed us to fully utilize the app.

Store

O V R Y

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 25, 2022

This app has great features and great customer service - I contacted them with a few questions about setup. I've been using it for about a year with no issues. Highly recommend!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 11, 2022

Parcelify is an amazing app. I cannot recommend it highly enough. Sorted out all my shipping requirements regardless how complex they were. The whole team, Richard, Alex and Nick are all extremely helpful and quick to answer any questions. 5 Stars....

Using app

Almost 2 years

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 9, 2022

Great app that helps define shipping rates clearly and effectively to customers - also, the team are super helpful when needed.

Using app

About 24 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

Great, practical app - really useful as we have large and varied boxes that go out to customers. Attentive support as well!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 19, 2022

We installed this app a couple of months ago and it has been incredible! It's easy to use, accurate, and the assistance/guidance during set-up was amazing (thank you, Alex!). Alex provided step-by-step set up instructions for exactly what our store needed, and even figured out a work-around for an automated shipping discount. Amazing product and support!

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 6, 2022

Only way I have found to deal with dimensional weight and special issues. Works great and easy to add new things. Best of all support is exceptional.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 17, 2021

Parcelify works for exactly what I wanted to be able to do - offer letter mail rates to customers who only purchase flat items that can be shipped in an envelope. I just ran into a bug that was causing the letter mail rate to show to all customers; the Parcelify support team was amazing and went above and beyond to check that my issue was resolved. Definitely recommend - and shout out to Alex! :)

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 2, 2021

Parcelify works great to enhance our shipping methodology. Better yet, the support is immediate and thorough. Very much appreciated!

Using app

Over 2 years

Total reviews

5

Average rating

5.0