Parcelify: Shipping Rates
Parcelify - Custom shipping rates for every online store
Rating
4.7
feedback
310
chart
#1,023
All reviews
Rating Breakdown
April 8, 2021
Very responsive and helpful team behind this app! A+++ customer service! Highly recommend the app and the service.
March 9, 2021
Great app, couldn't find anything else with such advanced features. Perfect if you have a varied inventory. Support is speedy too.
Feb. 4, 2021
Really usefull APP to set up different shipping rates based on tags, collections, weight and price. The support is always available to solve any doubt and help with set up.
Feb. 3, 2021
We have been using this app for quite some time. Excellent functionalities. Unbeatable support. Thanks!
Dec. 30, 2020
Better than shopify default. Richard gave me a personal call to resolve it. Excellent CS. This is absolutely a great app to use if you have dynamic variants or you want to create shipping by collections. Huge one.
Hey Watt Wagons! We are happy to help all our customers! All you have to do is shoot us an email. A member of our team is in the process of replying to you right now! Shipping on the Shopify platform is very complicated, seemingly simple things often to turn out to be far more complicated than they need to be. We actually checked, and your rates are working on the Parcelify side - our team will help fix your configuration on the Shopify side of things to get things working again. Best,
Dec. 20, 2020
After adding a bunch of countries to Rest of World shipping zone, most of them disappear, although I continuously save it! Hope that it will not happen again. However, compared to Shopify's, this app really knows what shipping rules mean and should be.
Hey Leycus, Thank you for reaching out. That does sound like a very frustrating experience. We don't want any of our customers going through anything like that while they use our application. I assure you, this is the first report we've had of this. We will start investigating to see what happened immediately. I'm going to reach out to you from our support email. We will get everything worked out.
Dec. 8, 2020
The support is awesome! Very friendly and helpful :) It's a shame that shopify causes so many issues with shipping, but it's nice to know the people at parcelify have our back!
Thank you for your kind words! I'm glad we had a chance to chat about ways that we can improve and I look forward to taking your ideas to the team. Warmest regards, Richard
Dec. 4, 2020
The support is excellent for this App, Alex really helped to resolve my issue, very knowledgable and friendly! Thanks Alex!
Nov. 19, 2020
You can create really powerful shipping rules with Parcelify, and the support team are super helpful and quick to respond - even helping troubleshoot errors in any rules we have set up!
Nov. 2, 2020
Our site uses a large variety of shipping methods. Of which all get affected by whether or not the item is or is not in stock. The Parcelify App so far seems to be doing a great job of making the shipping side of our site a better experience for our customers, as well as making our lives much easier to manage it. But most of all I have to say a big thank you to Aaron who did a fantastic job of getting us going. Top class customer service!
Oct. 19, 2020
Fairly customizable, does the basics of what is needed. Support is excellent, fast & helpful. Costly
Oct. 16, 2020
Flexible app! Excellent support! I demanded for no less than these and Parcelify delivers. My store requires a complicated shipping rate configuration; I emailed customer support and before I knew it, a team of experts was working on it including the co-founder! They even worked on weekends to further perfect the overall set-up. Now my store: (1) offers Free shipping worldwide for purchases $xx.xx and above but only if these come from the same location/app; (2) limits shipping to US only for a certain group of products; (3) offers Free shipping to a certain country for a certain group of products; (4) and so much more. Thank you Aaron and Parcelify for the attention and great support!!!
Oct. 2, 2020
Flexible app with great service! Allows for the variables we need to ship our furniture all over the country and control the customer experience and pricing.
Sept. 22, 2020
So far so good. The support is 5 stars! Got my shipping rules set up with ease and it seems a lot less complicated than many other options I tried. Haven't gone live with the migration yet, but the few tests so far have worked well.
Sept. 16, 2020
An absolute brilliant application and excellent support! Parcelify enables the implementation of all shipping scenarios, very comprehensive! When I started searching for a shipping app, I tested many but none were as straight forward or dealt with the kind of logistical complexities I was trying to resolve. The support is very prompt, professional and always provides answers to questions/needs. I strongly recommend Parcelify.
March 19, 2022
Exceptional app. Super stable, and deceptively powerful. We have free local delivery set up along with specific shipping rates for different areas in the UK. I really can't fault this app at all. We've been using it for well over year now and if you're looking for something to sort out your shipping, you need this. It's really good value too. I haven't used the support, so can't comment on that but that says something in itself. Sure, you need to put in an hour or so to figure it out - but it's pretty simple once you get used to it. You also need to be on a Shopify plan that supports carrier rates but if you pay for a basic plan annually, they'll activate it for you if you contact Shopify support. Update - after years of faithful service from this app, today we had an issue. Support was helpful and the issue got fixed (in fact it was nothing to do with the app, something changed on the Shopify end). I always think you can't really rate an app until something goes wrong and you get to see how it gets fixed. Suffice to say, I'm sure I'll be using this app for years to come. Top Drawer - thanks guys.
Sept. 1, 2020
Great support and we were able to get exactly what we needed. We got quick answers to questions and personalized setup instructions.
Aug. 31, 2020
This app fits my needs perfectly for per item shipping charges based on zones. I had a little confusion on how to set things up in the beginning but Parcelify staff was extremely helpful and once I understood it was very easy. They also quickly fixed a minor bug issue I ran into. Great customer service.
Aug. 25, 2020
This app has been great for us. It's easy to use, is very straightforward in customizing shipping fees, and has a lot of flexibility. The customer support is strong, as well. A team member often responds to me within a few hours to answer questions, but the app is so self explanatory that I rarely need it.
Aug. 8, 2020
I'm working at the weekend. So is one of the founders of Parcelify. He responded to my email to support about UK postcodes. he quickly understood my specific needs and quickly wrote a bespoke piece of regex to meet them. This is exemplary customer service.