Parcelify: Shipping Rates
Shipping rates to save you money and retain customers
Rating
4.7
feedback
178
chart
#1,982
All reviews
Sept. 1, 2020
Great support and we were able to get exactly what we needed. We got quick answers to questions and personalized setup instructions.
Aug. 8, 2020
I'm working at the weekend. So is one of the founders of Parcelify. He responded to my email to support about UK postcodes. he quickly understood my specific needs and quickly wrote a bespoke piece of regex to meet them. This is exemplary customer service.
July 30, 2020
I love this app! I installed it to help me set up advanced shipping. The customer service is superb! They guided me in setting everything up and were quick to reply to my emails. I highly recommend this app!
July 8, 2020
Great app. It took a bit of help to set up my rates but it does exactly what I wanted and the support is brilliant - quick, helpful and efficient.
June 24, 2020
Good App. Great Support. It is the solution in the absence of a good native feeder in Shopify. With Parcelify I manage to adequately determine the values by city, region or even other parameters. I recommend it.
June 12, 2020
I use this app to help me subdivide some regions in my country with zipcodes and weight. The app is great for what I need and the customer care service is even better. I have this app in 4 stores and I highly recommend it!
May 5, 2020
I'm a super satisfied new user not only because the app does an excellent job (with already over 23 shipping rates active from the start, each featuring several conditions) but also because of Alex remarkable effectiveness and kindness to support me along the start-up process through a ping-pong of messages exchanged at lightning speed despite the tough & busy time we're all going through due to Coronavirus. Bravo Alex, congratulazioni a Shopify e ancora grazie da Firenze! -Antonio
May 4, 2020
Alex was incredibly helpful and went above and beyond in assisting us with the set up of our multiple shipping rules. He was patient and explained everything so we now have the understanding to proceed with changes on our own in a confident manner. Thank you so much, Alex!
April 30, 2020
Great app, very flexible, responsive and helpful support! We were able to create some fairly complex shipping scenarios.
April 1, 2020
excellent app now is easier to do the rates for all my customers . the only thing is ask you if you can add the filter customer tag. please if you can do it i will be able to rate all my clients
Feb. 6, 2020
The customer service is great. The team help with any questions and it's working great now. Happy with it!
Jan. 23, 2020
The customer service on this app is great - timely and knowledgeable. We are using it for free shipping options as well as customized shipping rate for certain items or shipping to certain states. Well done!
Jan. 16, 2020
Simple and seamless solution with awesome support, really helpful at addressing a bug that appeared in my implementation of the app! Would recommend.
Dec. 9, 2019
I carry heavier and lighter items in my store and was looking for an app that would help me figure out the right shipping profiles. I was stuck a few times but Parcelify's truly excellent customer support helped me out every time when I had questions. I highly recommend them!!! Parcelify is a great app with a helpful, supportive and knowledgable team behind it.
April 28, 2020
We've been using Parcelify for a while now and VERY happy with the product and support. We have very complex shipping rules based on product location, product tags, customer location, weight of cart, value of cart, etc and Parcelify is able to meet our needs. Update 4/28: We had a strange bug/issue that we raised to the team. They were amazing communicators and quickly solved the issue and got us back online. Highly recommended!!
Oct. 24, 2019
Alex in support has been really helpful. UK postcodes can be difficult because of overlapping letters in the codes. Alex helped to resolve quickly coming up with a great solutions each time. The app can handle pretty complex shipping rules for varying suppliers with different delivery rates. Highly recommend.
Oct. 1, 2019
I went through so many apps trying to find one that could handle my complex shipping rates for print on demand products. Parcelify is great. They have excellent customer service and helped me get everything working properly.
Oct. 1, 2019
Great App!! We are now able to compete with Amazon sales on our Shopify account. We have only just scratched the surface of this app, and we are excited for the new sales
Aug. 30, 2019
Brilliant app! It fills in the gaps from the native Shopify Shipping, enabling precise shipping rates when needed. And customer service is a pure delight, fast, friendly, with clear and illustrated explanations. Highly recommended.
Aug. 14, 2019
Very useful app that has allowed me to implement sur-charges for specific post-codes (UK based), which is real positive. The one negative I've found while using the app is that you can't implement specific shipping rates based on customer tags, this is a real draw back for me, and may be the reason I end up looking elsewhere. Other shipping apps offer this function, which is the main reason I can't give the app a 5/5 review.
Using app
Almost 2 years
Total reviews
1
Average rating
3.0
Thanks for your review and the kind words, we are sorry to see you go. I’ll be honest, we are a little bummed with the 3-star rating but you didn’t say anything untrue or misleading. We don’t currently offer the ability to set rates based on customer tags. That’s a fact. It is a feature we have considered adding but it hasn’t made it to the top of our priority list. If it was easy to do we certainly would, however Shopify doesn’t send any customer tag information when they send a rate request as part of the Real-Time Carrier API. That means we will have to get that information in other ways, and the effort required to download, save and continuously sync that data back to your shop and make sure it is alway right is significant. If/when we add customer tags I’ll be sure to reach out to you. Hopefully you’ll give Parcelify another shot at that time. Cheers!