All reviews

Rating Breakdown

  • 5
    90% (156 ratings)
  • 4
    6% (10 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (1 ratings)
  • 1
    2% (3 ratings)

Reviews with Text

  • 100% (172)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 5, 2020

I'm a super satisfied new user not only because the app does an excellent job (with already over 23 shipping rates active from the start, each featuring several conditions) but also because of Alex remarkable effectiveness and kindness to support me along the start-up process through a ping-pong of messages exchanged at lightning speed despite the tough & busy time we're all going through due to Coronavirus. Bravo Alex, congratulazioni a Shopify e ancora grazie da Firenze! -Antonio

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 4, 2020

Alex was incredibly helpful and went above and beyond in assisting us with the set up of our multiple shipping rules. He was patient and explained everything so we now have the understanding to proceed with changes on our own in a confident manner. Thank you so much, Alex!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 30, 2020

Great app, very flexible, responsive and helpful support! We were able to create some fairly complex shipping scenarios.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 1, 2020

excellent app now is easier to do the rates for all my customers . the only thing is ask you if you can add the filter customer tag. please if you can do it i will be able to rate all my clients

Using app

2 days

Total reviews

4

Average rating

5.0

4 / 5 Share

Feb. 6, 2020

The customer service is great. The team help with any questions and it's working great now. Happy with it!

Using app

11 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Jan. 23, 2020

The customer service on this app is great - timely and knowledgeable. We are using it for free shipping options as well as customized shipping rate for certain items or shipping to certain states. Well done!

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 16, 2020

Simple and seamless solution with awesome support, really helpful at addressing a bug that appeared in my implementation of the app! Would recommend.

Store

Branch

Using app

About 1 year

Total reviews

12

Average rating

4.7

5 / 5 Share

Dec. 9, 2019

I carry heavier and lighter items in my store and was looking for an app that would help me figure out the right shipping profiles. I was stuck a few times but Parcelify's truly excellent customer support helped me out every time when I had questions. I highly recommend them!!! Parcelify is a great app with a helpful, supportive and knowledgable team behind it.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

April 28, 2020

We've been using Parcelify for a while now and VERY happy with the product and support. We have very complex shipping rules based on product location, product tags, customer location, weight of cart, value of cart, etc and Parcelify is able to meet our needs. Update 4/28: We had a strange bug/issue that we raised to the team. They were amazing communicators and quickly solved the issue and got us back online. Highly recommended!!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 24, 2019

Alex in support has been really helpful. UK postcodes can be difficult because of overlapping letters in the codes. Alex helped to resolve quickly coming up with a great solutions each time. The app can handle pretty complex shipping rules for varying suppliers with different delivery rates. Highly recommend.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2019

I went through so many apps trying to find one that could handle my complex shipping rates for print on demand products. Parcelify is great. They have excellent customer service and helped me get everything working properly.

Using app

5 days

Total reviews

4

Average rating

2.3

5 / 5 Share

Oct. 1, 2019

Great App!! We are now able to compete with Amazon sales on our Shopify account. We have only just scratched the surface of this app, and we are excited for the new sales

Store

AirTurn

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 30, 2019

Brilliant app! It fills in the gaps from the native Shopify Shipping, enabling precise shipping rates when needed. And customer service is a pure delight, fast, friendly, with clear and illustrated explanations. Highly recommended.

Using app

3 months

Total reviews

5

Average rating

5.0

3 / 5 Share

Aug. 14, 2019

Very useful app that has allowed me to implement sur-charges for specific post-codes (UK based), which is real positive. The one negative I've found while using the app is that you can't implement specific shipping rates based on customer tags, this is a real draw back for me, and may be the reason I end up looking elsewhere. Other shipping apps offer this function, which is the main reason I can't give the app a 5/5 review.

Using app

Almost 2 years

Total reviews

1

Average rating

3.0

Developer Reply

Thanks for your review and the kind words, we are sorry to see you go. I’ll be honest, we are a little bummed with the 3-star rating but you didn’t say anything untrue or misleading. We don’t currently offer the ability to set rates based on customer tags. That’s a fact. It is a feature we have considered adding but it hasn’t made it to the top of our priority list. If it was easy to do we certainly would, however Shopify doesn’t send any customer tag information when they send a rate request as part of the Real-Time Carrier API. That means we will have to get that information in other ways, and the effort required to download, save and continuously sync that data back to your shop and make sure it is alway right is significant. If/when we add customer tags I’ll be sure to reach out to you. Hopefully you’ll give Parcelify another shot at that time. Cheers!

5 / 5 Share

Aug. 8, 2019

The most important app I use on both of my Shopify stores, allowing me to define UK shipping by postcode area. It uses a system called RegEx which takes a bit of getting used to, but once you've got your head around it is very logical to use. You won't get this set up in 5 minutes, give yourself time to go through it and it can be very powerful getting the results you want. You will need access to the Real-time Shipping feature of Shopify, which is not given as standard. But don't listen to the negative reviews here, you don't need the expensive higher Shopify plans - just pay your Shopify Basic plan subscription for 1 year in advance and speak to the Shopify Gurus who will then give access to Real-time Shipping for free (and paying up-front also gives a discount on the Shopify Basic plan cost). I had an issue with a bit of bug in how I had set up my rates in Parcelify, meaning that some postcodes where not giving the shipping costs I wanted. The support from Parcelify was excellent - shout out to Alex! - who spent time and effort to get my rates RegEx updated so they could cope with all variations of how customers might enter their postcode. If you have specific needs for calculating postage beyond what the Shopify standard postage rates can manage then Parcelify is a great option!

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 1, 2019

So far so good- we added this app out of a desperate need for per item shipping, and it's been very easy to set up. Support has been incredibly responsive and helpful.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 29, 2019

Parcelify is the main reason I'm able to move my store over to Shopify, simply because I sell items such as stickers and pins that are nearly impossible to calculate a fair price for with Shopify's native options being only Pricing and Weight. With Parcelify's custom rate options filtered through criteria such as Product Tags (and much more), I was able to finally create the best shipping rates for my customers in Shopify! The fact that this is 7.99/month also, which is the cheapest I've seen around, is a huge bonus since the shipping rate options were all I needed. Their guide to using the app is super thorough, and even if there's an error you can't figure out, their support is personable and helpful, and they really take the time to figure out exactly what you need to make your store work (thanks again Richard)!

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 16, 2019

Good & easy app, as well as good and quick support! Exactly the solution we were looking for. Thanks for your app!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 12, 2019

Parcelify helped us add a custom USPS Media Mail shipping rate that only shows for customers who are buying our college guidebook and not other merchandise. Their customer service has been superb with helping a very amateur Shopify user get this app to work for our needs.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 25, 2023

We use Parcelify to help us create multiple shipping prices for different charges within the UK that are difficult to account for within the standard Shopify shipping rates (Scottish Highlands/ Isle of Wight etc). It has also been really helpful in setting up carriage discounts based on spend and helping us to charge a delivery surcharge on some of our larger items that we get charged an extra surcharge from our couriers. The initial set up was a little tricky (because of what we were trying to do with a number of exclusions) but the help team are always on hand with helpful explanations of why what we wanted to do hadn't quite worked and point us in the right direction

Using app

About 5 years

Total reviews

1

Average rating

5.0