All reviews

Rating Breakdown

  • 5
    85% (265 ratings)
  • 4
    7% (23 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (4 ratings)
  • 1
    5% (15 ratings)
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5 / 5 Share

Oct. 10, 2019

good!Very convenient, powerful, customer service is very quick and very friendly. I highly recommend it.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 4, 2019

This is an excellent app. I was able to set up shipping rules that I thought were complex but which the app handled with ease. It has excellent help documentation, and when I needed advice on something the team responded quickly and gave really clear and helpful guidance. Thanks!

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 1, 2019

I went through so many apps trying to find one that could handle my complex shipping rates for print on demand products. Parcelify is great. They have excellent customer service and helped me get everything working properly.

Using app

About 1 year

Total reviews

4

Average rating

2.3

5 / 5 Share

Oct. 1, 2019

Great App!! We are now able to compete with Amazon sales on our Shopify account. We have only just scratched the surface of this app, and we are excited for the new sales

Store

AirTurn

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 18, 2019

AMAZING customer service! I had no idea what I was doing and emailed telling them exactly what I wanted to do. In less than 24 hours I received an email requesting information from me on the set up I wanted to do and again, in under 24 hours I received a detailed instruction email personalized to me and my shop. I had a little difficulty as I worked with it due to my own lack of knowledge on the tech end and they were so accommodating in providing screenshots and even the exact settings because I have a lot of custom variants on drop shipping items. Aaron with customer service worked with me for about 4 days back and forth with around 11 emails and my shop is up and running. Thank you so much! This product is exactly what I need for being able to use integrated services from websites who do fulfillment with shipping with flat rates.

Using app

6 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Sept. 10, 2019

Brilliant app to setup different shipping rates based on country, product etc. Had to get used to the logic for some filters, but support was really responsive and helpful.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 30, 2019

Brilliant app! It fills in the gaps from the native Shopify Shipping, enabling precise shipping rates when needed. And customer service is a pure delight, fast, friendly, with clear and illustrated explanations. Highly recommended.

Using app

6 months

Total reviews

5

Average rating

5.0

3 / 5 Share

Aug. 14, 2019

Very useful app that has allowed me to implement sur-charges for specific post-codes (UK based), which is real positive. The one negative I've found while using the app is that you can't implement specific shipping rates based on customer tags, this is a real draw back for me, and may be the reason I end up looking elsewhere. Other shipping apps offer this function, which is the main reason I can't give the app a 5/5 review.

Using app

Almost 2 years

Total reviews

1

Average rating

3.0

Developer Reply

Thanks for your review and the kind words, we are sorry to see you go. I’ll be honest, we are a little bummed with the 3-star rating but you didn’t say anything untrue or misleading. We don’t currently offer the ability to set rates based on customer tags. That’s a fact. It is a feature we have considered adding but it hasn’t made it to the top of our priority list. If it was easy to do we certainly would, however Shopify doesn’t send any customer tag information when they send a rate request as part of the Real-Time Carrier API. That means we will have to get that information in other ways, and the effort required to download, save and continuously sync that data back to your shop and make sure it is alway right is significant. If/when we add customer tags I’ll be sure to reach out to you. Hopefully you’ll give Parcelify another shot at that time. Cheers!

5 / 5 Share

Aug. 8, 2019

The most important app I use on both of my Shopify stores, allowing me to define UK shipping by postcode area. It uses a system called RegEx which takes a bit of getting used to, but once you've got your head around it is very logical to use. You won't get this set up in 5 minutes, give yourself time to go through it and it can be very powerful getting the results you want. You will need access to the Real-time Shipping feature of Shopify, which is not given as standard. But don't listen to the negative reviews here, you don't need the expensive higher Shopify plans - just pay your Shopify Basic plan subscription for 1 year in advance and speak to the Shopify Gurus who will then give access to Real-time Shipping for free (and paying up-front also gives a discount on the Shopify Basic plan cost). I had an issue with a bit of bug in how I had set up my rates in Parcelify, meaning that some postcodes where not giving the shipping costs I wanted. The support from Parcelify was excellent - shout out to Alex! - who spent time and effort to get my rates RegEx updated so they could cope with all variations of how customers might enter their postcode. If you have specific needs for calculating postage beyond what the Shopify standard postage rates can manage then Parcelify is a great option!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 1, 2019

So far so good- we added this app out of a desperate need for per item shipping, and it's been very easy to set up. Support has been incredibly responsive and helpful.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 29, 2019

Parcelify is the main reason I'm able to move my store over to Shopify, simply because I sell items such as stickers and pins that are nearly impossible to calculate a fair price for with Shopify's native options being only Pricing and Weight. With Parcelify's custom rate options filtered through criteria such as Product Tags (and much more), I was able to finally create the best shipping rates for my customers in Shopify! The fact that this is 7.99/month also, which is the cheapest I've seen around, is a huge bonus since the shipping rate options were all I needed. Their guide to using the app is super thorough, and even if there's an error you can't figure out, their support is personable and helpful, and they really take the time to figure out exactly what you need to make your store work (thanks again Richard)!

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 28, 2019

I received unbelievably amazing support from Parcelify on a weekend, both Sat and Sun morning! Not only were my specific needs answered by Nick, he helped out on the backend and set up rates for me. I’m now able to ship varied items in different packages at different rates. I definitely recommend adding Parcelify so that you can get your shipping the way you want it.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 16, 2019

Good & easy app, as well as good and quick support! Exactly the solution we were looking for. Thanks for your app!

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 12, 2019

Parcelify helped us add a custom USPS Media Mail shipping rate that only shows for customers who are buying our college guidebook and not other merchandise. Their customer service has been superb with helping a very amateur Shopify user get this app to work for our needs.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 25, 2023

We use Parcelify to help us create multiple shipping prices for different charges within the UK that are difficult to account for within the standard Shopify shipping rates (Scottish Highlands/ Isle of Wight etc). It has also been really helpful in setting up carriage discounts based on spend and helping us to charge a delivery surcharge on some of our larger items that we get charged an extra surcharge from our couriers. The initial set up was a little tricky (because of what we were trying to do with a number of exclusions) but the help team are always on hand with helpful explanations of why what we wanted to do hadn't quite worked and point us in the right direction

Using app

About 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 7, 2019

This app is great. Needed a little help getting things set up and the customer service was great. I was able to drop my high priced shipping rate app for this one for a fraction of the cost. Thank you

Using app

2 months

Total reviews

33

Average rating

4.8

5 / 5 Share

June 29, 2019

I have been trying to set fixed shipping rates based on certain product types for months and was really not liking the idea of paying almost $50/month to do so with other shipping apps — Parcelify is the answer! I struggled to get everything figured out at first but support was AMAZING — super responsive and patient with me. With their guidance, my shipping dreams have finally been realized! THANK YOU ENDLESSLY for blessing Shopify with your work, Parcelify!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

June 25, 2019

Works well and pretty simple to set up once you understand how the app works. I definitely suggest reading the getting started section, plus the documentation and faqs on their website before getting started. Needed to contact support once and received a reply within a reasonable time with exactly what I needed. Recommended.

Using app

4 months

Total reviews

9

Average rating

4.9

5 / 5 Share

June 19, 2019

Customer service responded within 24hrs and despite us resolving our issue within that time, they gave helpful insight into an edit that we still overlooked. Great product and a great team.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 12, 2019

I had a tight deadline for completion on my Shopify store and Parcelify saved me! They were so responsive and provided very easy to follow directions on how to accommodate my requirements for shipping set up. I was beginning to feel hopeless. Highly recommend!

Using app

About 20 hours

Total reviews

1

Average rating

5.0