Parcely.app
Let customers choose pick-up points and lockers in the EU
Rating
4.4
feedback
61
chart
#677
All reviews
Review RSS Feed
March 21, 2026
Parcely.app is a really great and useful app that works exactly as expected. It helps to easily manage parcel machine delivery options and integrates smoothly with the store. What stands out the most is their support - it is extremely fast and helpful. I had an issue after updating my theme, and the support team responded quickly and resolved everything without any hassle. Highly recommended for anyone looking for a reliable and well-supported parcel solution!
March 6, 2026
A big thank you to this app! Everything works really well. I also received support very quickly when installing the app on my site. I had already managed to mess up some settings myself, but their team fixed everything quickly and very professionally. Highly recommended!
Feb. 27, 2026
Lots of issues with this app: 1) Clunky UX - pickup selection only in cart page adds extra step. 2) Courier (other shipping method) delivery is not customizable per country - either is on or off for every country 3) Produces errors in certain combinations when different products require different shipping carriers when user returns to shop and then back to checkout (shipping not available error) 4) Does not work at all with subscription apps 5) Does not work well with automatic country detection (country in pickup selection widget is not inherited from shopify) - bad UX 6) Support is spotty. My experience that 50% of support emails went unanswered 7) Order processing (Label printing) in Shopify admin is via the app and it is very slow
Thank you for the review, even though it's unfair. We are always working on our UX and pointing out things that you knew from the start is kind of strange. We had a long email chain and even a Zoom call. Our support team is doing its best, and merchants are usually very satisfied with our free setup service and support. We try to answer all questions (50% of the time is just a lie). We are also working on adding nearest pick-up point selection at checkout, but since it's only available on certain Shopify plans, it's not for everyone.
Feb. 3, 2026
Wasn't what I needed for my shop, issued refund with no problem after contacting.
Thank you for contacting, we are always happy to help.
Jan. 22, 2026
Great app for Shopify stores, simple to set up and works as expected. The support team replies very quickly and resolved our issue immediately. They even did a bit more than we asked, which is truly valuable. Highly recommended.
Dec. 3, 2025
This is a fake review, and the store may be fake as well. Parcely app was installed for a few minutes only, and the merchant never reached out to our support. Just installed, left 1-star review, and uninstalled.
Nov. 20, 2025
Clients service is perfect, apsver is quick and helped with things I didn't know that isn't working.
Sept. 9, 2025
Parcley has created a very user-friendly system that makes work simple and seamless. Their customer support also deserves special recognition - a super helpful and professional team that quickly finds solutions to any situation. It has been a very positive experience with them!
Sept. 8, 2025
The Parcely team is amazing! I didn't know it at first but they set everything up for you (free of charge), you just tell them how you want to ship and with which couriers, and they’ll handle it. I once changed something and ran into a little issue late on a Friday, and they had it all fixed within 30 minutes. Super helpful and friendly support, can’t recommend them enough!
Aug. 6, 2025
Parcery.app has been a fantastic addition to my e-store. The support team is amazing - quick to respond and very professional, making the whole experience smooth and hassle-free. The app itself is perfect for my needs, streamlining our shipping process efficiently. I highly recommend Parcery.app for any business looking for a reliable delivery solution. Thanks for the great service!
Aug. 5, 2025
Great app and service. Erik has been very flexible and provides quick answers. Highly recommend as an app and partner!
July 30, 2025
Very satisfied. Support is always provided in a timely and professional manner!
July 28, 2025
Support is fast and professional. Good solution for Latvian market if you work with DPD, Venipak, Omniva, Latvijas pasts, Unisend. But unfortunately there are no automated data exchange with Smartposti Latvia. You will need to create the transport stickers yourself by hand.
April 1, 2025
I’ve been using the Parcely app for a while now, and it’s hands down one of the best apps out there! It’s super easy to use and makes managing deliveries a breeze. The customer service is fantastic—always quick to respond and incredibly helpful. Plus, the free installation was a huge bonus; the team set everything up for me without any hassle. If you’re looking for a reliable, top-notch app for your shipping needs, Parcely is the way to go. Highly recommend!
Dec. 9, 2024
Unfortunately they created something that is sometimes working, sometimes not, at least this is what we experienced using their Foxpost integration. Also the fact that we need to wait about 15-30 minutes after each change in the settings makes the developer experince terrible. Rather should be a little more expensive in exchange for a normally working plugin.
I can see that you reached out to our support three times, and I answered, but I think you never got my replies (please check your spam folder). I even reached out to you from my personal email address. I'm sure your store is missing some important settings and that's why app does not work correctly. Please reach back to me and I will set everything up for you.
Oct. 25, 2024
So far this is a great product. I find it very helpful. But the best thing and a perfect example to all the Apps - Customer Service. Outstanding, 110% best. Team is here to support and help out quickly when support is needed. Install this app and enjoy the luxury of having a help with all the setup. RECOMMEND!!!
Oct. 13, 2024
Good application, alowing for better customer/user experience than other pick up point apps that force you to pick the delivery location only after a payment is done. Haven't found a better option when you do not have shopify plus.