Parcely.app
Let customers choose pick-up points and lockers in the EU
Rating
4.6
feedback
73
chart
#662
All reviews
Rating Breakdown
Review RSS Feed
July 7, 2023
Heard a lot of good things about the App, so it was the first choice for our starting business in Estonia. It was a very good decision! Parcely works perfectly and flowlessly, and a big extra benefit is the customer service, which is extremely good. These guys are quick, helpful and effective in support – really exceptional service, which is highly appreciated. I strongly recommend!
Thank you for your review :)
July 1, 2023
Very fast and responsive support. 5 stars✨ Decided to try to take advantage of the free setup during the 14 day free period. Support was very pleased with the speed and quality of troubleshooting.
Thank you for your review :)
June 14, 2023
Excellent customer service, and the app is working just fine, easy installation. 100% recommended app!
Thank you for your review :)
May 31, 2023
Amazing support. Helped me with everyting. I dont even knew how to do it, now i understand more. So if you dont know how to do it - just write them email. :)
Our free app and shipping methods setup service is always ready :)
May 24, 2023
Great app, highly recommented! Thank you for quick set-up support! It solved the our long-standing problem to offer parcel locker pick-up option to our customers.
Thank you for the kind words, we are happy to help :)
June 2, 2023
I am very happy with the customer service, they helped me a lot to make everything run smoothly! I am very grateful! I can only recommend it.
March 30, 2023
Amazing support, replied within minutes. They gave me a custom solution that perfectly suited my criteria in 15 minutes after writing them an email.
Happy to help :)
March 30, 2023
Great support from Erik and the team. They always reply asap and fix the little issues right away. App costs in my opinion are very suitable. You get a reliable, convenient, fast way to process your orders. Plus you get ready to go Parcel Locker integration that fits into Shopify perfectly. Highly recommended!
Thank you for your kind words. We do our best to find ways how to make parcel locker location selecting convenient with Shopify checkout restrictions.
March 27, 2023
Super fast and awesome support team. They did all setup process for me and helped with all questions. Also tool itself is very well designed and easy to use for the buyers.
Always happy to help and thank you for using our free app and shipping methods setup service.
March 14, 2023
I am very happy with the app. The support team is great, they answer all questions within few hours if not minutes. Thank you Erik and Team!
Thank you for your review, we are always happy to help :)
March 9, 2023
Great support and fast integration. I totally recommend them :). We tried to use other apps for the same task, but definitely this is the best one for CEE region.
Always happy to help and thank you for using our free app and shipping methods setup service.
March 6, 2023
Great app and greater helpdesk! In a day - I will repeat 1 day(not a few hours only because of me) they set the whole shipping possibilities. I am glad about the service, and I am glad about the look of the app. It was a great-great help for me!
Thank you for the review. I'm glad we could set everything up fast for you.
March 4, 2023
Best parcel app out there, very kind and helpful customer service. Using the app almost half of a year now. Definately recommended!
Thank you for the kind words and for helping us to integrate a new shipping service provider into the app.
Feb. 24, 2023
The next level of shipping. Great helpdesk, I had some issues but solved fast. The app works fast and smoothly. Thank you.
Feb. 16, 2023
Parcely works perfectly in our use case. Since we had multiple projects ongoing Parcely support took care of us in terms of shipping - they configured everything around it and has been always SUPER responsive. The app allows us to extend our business to whole Europe.
Thank you for your review. We are constantly adding new shipping methods from all around Europe and are always happy to help to set everything up.
Feb. 15, 2023
A good application that can seem to be a little complicated at the start, but customer support is very helpful and responds really fast. I had a custom solution that I needed to create with different shipping zones, rates, and providers and they connected to my shop and set up everything exactly as I needed.
Thank you for your kind words :) We are here to help. Using our free app and shipping methods setup service is the fastest way to get everything up and running.
Feb. 4, 2023
I didn't use this app, I made it inactive, but it took money every month, and when I wrote to the support why it takes money, they didn't answer anything to explain
I checked over and we did answer you 3 times and once even from our employee's personal gmail address. Im not sure why you are not receiving emails. Please write our support to some other email address and request a refund. Yes, Shopify app will continue charging you until you deinstall it from your store. Disabling will just hide it from your store frontend.
Jan. 30, 2023
The web app on my phone didn't work at all. The search didn't work properly and if you already managed to search after selecting it, it selected a different branch. Support communicated until I said if they didn't fix it I would delete the app. They also promised 14 days free, but the app told me the very next day that I had to choose a plan and pay.
This review is unfair. I helped you to install and configure the app on the same day and there was a small problem with a few locations in CZ that we fixed in 2 hours. It seems that my email was the last one 12 days ago where I asked for more details but you never replied. Yes, 14 days trial starts after choosing a plan for the app. There are hundreds of happy store owners using our app and they are shipping thousands of orders daily.
Jan. 20, 2023
Olen väga rahul! Klientitugi on niii abivalmis, kiire ja vastutulelik ning see, et nad seadistavad tasuta kõik e-poes ise ära seoses tarnega/app-iga on lihtsalt MEGA! Soovitan soojalt!!
Suured tänud soovituse eest. Aitame alati heameelega :)
Jan. 20, 2023
Kindly helped us set up Parcely app in a short period of time for free. Using this app is easy and it is so much faster than manual label creating.
Thank you for using our app. Our app and shipping methods setup service is always free for all app users.