Pixc: Photo Resize
Shopify App Store | Pixc: Photo Resize | Quick Optimizer
Rating
4.7
feedback
2,002
chart
#40
All reviews
Rating Breakdown
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Jan. 29, 2020
UPDATE NO REPLY AND NO ANSWER, THESE ARE LIES.... PLUGIN DOES NOT WORK!!! I AM GOING TO CHARGE BACK THE CARD I USED TO PAY FOR THIS GARBAGE AND RAISE CONCERN WITH SHOPIFY ADMIN. What a garbage, does not do what it supposed to do! I have 30K images and I wanted an app to make images look same size in the collection and normal size in the product page. Well this piece of garbage promises to do that, but nothing is getting changed and all images look different. Piece of sh****
Thank you for getting in touch. We ran the app for you however it looks like you have closed your Shopify store and account. So, unfortunately, even though we resized over 19,000 photos for you the process stops if you close your store. We’re sorry you have had a bad experience.
Jan. 2, 2020
This app does not explain how it works. Resized all images but changed backgrounds. I don't see a way to reverse the sizing.
Dec. 4, 2019
Thank you. It did NOT work. Images in my store are still all different sizes. Your app does not work for me
Thank you for taking the time to review our app. We're sorry to hear that you're having some issues. We'd love to help you get this fixed right away. Please check the email we sent yesterday (please check your junk folder too).
Nov. 23, 2019
I’m so confused! Why are all my pictures blurry??? No option to revert the sizing!! I sent an email. Please visit www.nettysglitz.com to see the rubbish I paid for! I would like a refund!! This would loose me customers! I’m livid!
Hi there, We have been in touch. Please check your email as we would love to assist you in fixing the issue you have.
Nov. 21, 2019
Downloaded the app and all I got was a white boarder around my images. Tried to restore and then delete app - now my product pictures is a mess. No response from customer service and I don't know how to solve this.... Terrible.
Hi there, After reviewing your concern, we have found that the images have been properly restored. We have sent you emails to coordinate the issue and make sure the matter has been resolved. Please feel free to reach out to us if there's anything else we can do for you. We're here to help! Thank you.
Oct. 11, 2019
Trash design. Horribly confusing UI. Three different items on one image that conflict with each other. A checkmark, and X, and then another thing that says your image is square? Chinglish programming at its worst.
Hi there, I wanted to update you that we have released our brand new app UX and UI using Shopify Polaris. We would love you to give it a try. We are here to help. - Thank you for taking the time to review our app. Sorry that you didn’t enjoy the experience. As the founder, I strive to make good products for merchants and while I know the design isn’t great. I’m excited to tell you (you’re the first) that we have a brand new design coming in two weeks which follows the UI and UX guidelines from Shopify Polaris. It will look and feel like the Shopify dashboard. In the meantime, if we can help you resize your photos, please feel free to email us at [email protected] and if you have any other feedback, do let me know. I’m here to listen. Have a great weekend, Holly
Sept. 14, 2019
it didnt make my photots all the same size :/
Thanks for your review. I wanted to update you and let you know that we have updated our UI/UX for the app. We would love you to give it another try. If you have any issues, please let us know.
July 10, 2019
This app literally ruined every image on my site. I was charged 19.99 for them to just add white on the outside of the images. It does not in anyway fix anything at all. Images looked exact same, with a huge chuck of white border. Highly suggest not using this app, I have asked twice for help from developer, no response. I will be speaking with Shopify to remove the charge, I now have to go back and MANUALLY rephoto 1,205 images! To say I am ****ed is a massive understatement. Developer will come here, make an excuse, and try to let it seem like this is less than a serious problem. My site looks like crap from using this application. I paid $19.99 to give myself more work, should have been to reduce work but no. The app just totally jacked every single image up. You have been warned. Avoid.
Hello there, I am very sorry to hear that the app did not work as you expected. The app does add white borders to the shorter side of your images to make them square. For most website owners, this is perfect, but it appears this does not work for you. We apologize for the trouble caused. There is an option to restore your images. And we have reached out to you via email to help. Feel free to get in touch if you would like us to resolve this issue.
June 14, 2019
Don't bother! Very misleading. Didn't make ANY difference to our images. Support blasé at best. Note: This doesn't make your images all the same shape and/or form/size. A complete waste of money!!
I'm sorry that you feel misled by our app. We have been in touch to assist and suggested that you try out 150 photos free of charge before paying. To clarify, Photo Resize will resize and replace product photos to the perfect square ratio. It is limited however to the original size of your images. If the original images are not the same size, the resized images will also not be the same size. We will review our app description to ensure it doesn't cause confusion again. If you have any other questions or suggestions, please email us at [email protected]
April 25, 2019
It didn't work, what a waste of time to download and go through photos. I am going to delete and find something better
Hi there, We would love to be able to help you with what you need. Please email [email protected] so we can fix your images and/or run the app for you.
April 10, 2019
The worst app ever. This app is a shame they do not make all images square they do not restore your images if you want it... Plus there is always issues! Do not download this app!
Thank you for your review. Just reaching out to let you know the app has been redesigned with a brand new UX/UI. We would love you to try it again. Please reach out if you need help with anything.
April 1, 2019
This app cropped the wrong images, when I wen't to modify just one product, it attempted to modified all of my product images. I attempted to revert these changes, only for the revert button to be missing. After trying to rectify the issue with an agent, it was actually broken and would need a technical team an a wait time to get fixed....... I spent 4 hours fixing the problems this app caused.
I am sorry that our app didn't work out for you. Our technical team has been working to see what we can do for your situation. However, it seems the app has now been uninstalled so we are unable to assist with your images. The revert button should be visible on each image. Please do reach out if we can rectify the situation for you or help going forward. We are always here to fix any issues that our users have (even if we need to do it manually for you, so you don't have to). I hope you will consider using Pixc again. - Holly
March 6, 2019
you have to download all your photos which takes about 20 mins... At the end of the download it says we found X amount of photos that are not square and its going to be X amount to do it. I passed. Waste of time in my opinion,
Hi Liz, Sorry that you had a bad experience with our app. As the founder, I would personally love to hear what you would like the app to do. The first 150 images are free to resize and $0.05/image or $19.99/month. We work on pricing our app to be reasonable for our customers so we can employ the software developers to continually improve our technology and create a better experience. If you have any other questions or suggestions, please email us at [email protected]
Jan. 24, 2019
Ask for help since I have thousands of pictures to update and this service take forever. Found 20000 images and has been running for two weeks and not even half way done! Never heard a work from customer service..... After a few weeks using this I have determined that not only is the app absolutely horrible but the customer service is not much better! I have 40000 images that need processed and its been running for weeks! Run away Fast!
Jan. 8, 2019
Here is the most valuable review you can read about this application: Download Bulk Edit Image... Save yourself $20 a month and get, no exaggeration, an app that performs this feature a million times better. You can schedule it to occur daily at whatever time you want and best of all its FREE! You're allowed one scheduled task before having to upgrade. If you want more it begins at $9.99 for 5 different scheduled task. Photo Resize does not have those features or any of the various others that Bulk Edit Image offers. You have to manually scan and square with Photo Resize and the more products your store has the longer the scan. Let me tell you, I used Photo Resize for a month and thought it was great until I ran into Bulk Edit Image. I am disgusted at having paid $20 for this. SAVE YOUR MONEY!
Dec. 25, 2018
For some reason it doesn't work...
We reached out to you after you left the review, hoping that we could help you resolve the issue, but we didn't hear back. I see that you have uninstalled the app. If you give the app another try, we're more than happy to help and make it work. Please reach out to us at [email protected] if you need any help.
Dec. 17, 2018
The app worked so well until now. The app is not working the support is referring me to go through the shopify support site??? not good, as my site showing new product pictures with different dimensions and thats have to be fixed asap. I feel sorry for the customers who paid for the monthly fee.
Apologies for the late reply. Replying to reviews is a new Shopify feature. I'm sorry the app stopped working for you. We reached out to you via email, but it appears the issue was not fixed. As the app is still installed, we'd very much like to fix the issue for you. Please email us at [email protected] so we can assist you.
Feb. 27, 2019
TERRIBLE!!!! Ask for help since I have thousands of pictures to update and this service take forever. Found 20000 images and has been running for five days and not even half way done! Never heard a work from customer service..... Customer service just saying wait.They didnt make anything.
We're sorry for the technical issues and for the inconvenience we caused you. We did reach out and I understand that we were able to fix your images by manually resizing them. Please let us know if there is anything else we can help you with going forward. We are always striving to improve our customer support and technology for our merchants.
Nov. 9, 2018
This used to be such a great app, but sadly over time it has gotten much worse and now, with the newest update, you can not even square images anymore.
I'm sorry that you didn't have a great experience with our app. We didn't realize how many stores would use our app and were overloaded with millions of images. This is not an excuse but the good news is that as of February we have made a lot of updates and the app should be running a lot faster. Please feel free to email me (Holly) or our customer service team so we can assist you. As the founder, I care deeply about our customers and making sure we build apps that help your business. [email protected] I look forward to hearing from you.
Oct. 20, 2018
I may be doing something incorrect, but the images aren't being resized... It took a while to check the images, I got a 404 page when I tried to pay for the image resizing, not sure I can recommend this app...
I'm very sorry that the app did not work for you. We reached out to you when you left this review so that we could assist you, but we didn't hear back. If you decide to try the app again, please reach out to us at [email protected] so we can assist you. We would love to help!