Opinew Product Reviews App UGC

Hi, we reached out in multiple ways to try to support your issue that was caused by another app and not by Opinew, unfortunately in this case you reached out to Shopify support for clarity and they gave you some terrible misinformation claiming that Opinew was causing the issue when it wasn't! We have screenshots from yourself to the Shopify support agent which shows the lack of product knowledge from that support agent. Here is a summary of the conversation: Danielle (Shopify Support Agent): "Opinew is also for retargeting, when did you activate this is seems like they are not properly cascading the abandoned checkout emails" Your response: "I installed it Thursday same as Reputon eBay importer." Danielle: "Okay no worries will have to contact the app developer directly to rectify the emails for the abandoned checkout" This is false. Opinew isn't for retargeting nor does the core app have anything to do with abandoned checkout emails. Opinew had no code on your checkout page so it was impossible that it was causing your errors. It's worth noting that we never received communication from Shopify about this case. Of course this was escalated to Shopify Partner support immediately for giving you false information. The service we subsequently received as a business from Shopify was unacceptable. Although the agent understood the situation and admitted how frustrating it must be. He confirmed that Shopify would not be issuing an apology to you as the merchant or us as the app. This is frustrating on many levels as it has left us with a loss of a valued customer, an unwarranted 1-star review and also left you with an unsolved issue not caused by Opinew. We are sorry this has been a negative experience for you. We did our best to get Shopify to reach out to you with proof and with help to rectify their mistake. It's a shame their service to both you and us was so poor. We wish you the best for the future. - Opinew Customer Success Team

We're sincerely sorry to hear about your experience with Opinew Product Reviews App UGC. It's quite unfortunate that our support team wasn't able to assist you promptly and that you encountered issues with the reviews not showing up on the category site. Your experience matters a lot to us-- we always aim to deliver efficient support and easy-to-navigate functionalities. We would truly appreciate another chance to get this right. While we can't provide direct contact details here, please rest assured that we'll take the initiative to get in touch with you as soon as possible to help resolve your concerns. Remember, your feedback helps us make significant improvements to our services. Thanks for taking the time to bring this to our attention. Best Regards, The Opinew Team

We're thrilled to hear you've had such a positive experience with us, and it's great to know that Opinew Product Reviews App UGC is saving you money and meeting your needs! We always strive to provide efficient, professional service, and it's satisfying to know that we've done just that. Your recommendation is greatly appreciated, and we are glad that our support team could be of assistance in adjusting the code to fit your needs. Ensuring seamless usage of our app is our priority. Remember, we're here for any further support you might need! Thanks again for your kind words, we really appreciate it. Best Regards, The Opinew Team

We checked your site and you didn't install any Opinew code, you installed the app and then immediately uninstalled it. It could not possibly have been Opinew that caused the "garbled characters" We do not appreciate the unrelated 1 star review, however we would welcome you back to actually see the positive impact Opinew can have on your store. Our support engineers are available 24/7 and have the technical ability to help you with code too, so if there is something you are struggling with on your site perhaps they could advise as to what has been causing your issues? Thanks, Customer Success Team | Opinew

We're truly sorry to hear about your recent experience with our service. We deeply regret any inconvenience you faced regarding our updated plan and fee structure. Our aim is to keep our customers informed about any changes, it seems we fell short this time. We also understand your concerns about the customer service and we genuinely apologize if you felt our response times were too slow. Improving our communication is paramount, and we're taking your feedback to our team for immediate action. Lastly, we value your recommendation and we're saddened to know that we did not meet your expectations this time. We hope to have the chance to rectify this and regain your faith in our service. We would appreciate more feedback from you to better address the issues you've faced. Thank you for bringing this to our attention. Best regards, Opinew Team

Hi - we apologise and it really is annoying for us too because it's Shopify's fault. They don't let us uninstall our code when you uninstall the app. To remove the code, install the app again > go to Account menu > click uninstall button at the bottom. This will uninstall the code. You need to uninstall Opinew from our app menu to remove the code.

Thank you so much for your heartfelt feedback and the fantastic 5-star review! We're thrilled to know our team was able to assist you swiftly and resolve your minor theme issue in record time. And we're glad you found the switch to Opinew beneficial for your Amazon business. Your words of encouragement mean the world to us, and stories like yours fuel our commitment to ensure top-notch service to all who use Opinew. Thank you for acknowledging our efforts, this truly means a lot. We understand fast and efficient service is highly valued, and we are dedicated to continue this going forward. If you need any further assistance, don't hesitate to reach out to our support team again. Your feedback helps us to continue improving our app and customer service so please keep the comments coming. Thanks again, from all of us at Opinew.

We're genuinely sorry to hear about the challenges you've encountered with the Opinew app. Our topmost priority is providing flawless service and it seems we missed the mark this time. It's disappointing to know you had to spend a lot of your time talking to the support due to these glitches. Though we're glad that most of your issues get resolved, we understand the importance of solving all of them. We promise to look into this and strive to improve our services further. Please re-connect with our support team if there are still unresolved cases. We'll ensure you get the much-needed assistance. Your feedback is really important as it helps us make our app and service the best it can be. Sincerest apologies once again and thank you for your patience. Best Regards, The Opinew Team