Opinew Product Reviews App UGC

We checked your site and you didn't install any Opinew code, you installed the app and then immediately uninstalled it. It could not possibly have been Opinew that caused the "garbled characters" We do not appreciate the unrelated 1 star review, however we would welcome you back to actually see the positive impact Opinew can have on your store. Our support engineers are available 24/7 and have the technical ability to help you with code too, so if there is something you are struggling with on your site perhaps they could advise as to what has been causing your issues? Thanks, Customer Success Team | Opinew

Sorry you feel the need to leave a 1 star review for the second time, unfortunately with software, things do go wrong (not very often) it's just unfortunate that an issue has affected you twice. We are sorry about that. All we can promise you is that we do our best to support you to find a resolution as quickly as possible and communicate to you the progress being made. If you feel this issue (that was resolved in a matter of hours) is worthy of a 1-star review then that is your choice. However, we do not feel this is reflective of our customer service to your business or to our 1000's of other happy customers. As for the $100 offered to you, this was not to remove a review, it was offered in exchange for your feedback and pointing out a clear technical issue to our product team when you weren't happy with how the app was performing. An issue that under the radar was affecting many other customers. This is company policy as we believe that negative feedback is vital to be able to constantly improve what we do. At no point were you offered money in exchange for deleting your review. Your issue was resolved within a few hours, However if you are still unhappy, I would invite you to discuss your issues further with myself [email protected] directly or through the live support chat.

EDIT 04/27/22: We now offer a completely free plan allowing you to import, request and display reviews on your store! Feel free to try Opinew again if you are looking to increase conversions with reviews :) ---------------------------------------------------------------- Hi - apologies for the confusion. If you read the label it states that Opinew is "Free to install. Additional Charges may apply". Our pricing is different for each Shop, based on the usage of the app which you can check in opinew.com/pricing That's why we can't put the prices because Shopify doesn't allow for dynamic pricing like we have and we found the current description to reflect the pricing best. We will of course adjust in the future if Shopify allows for placing dynamic pricing in the plans section. Team Opinew

We're truly sorry to hear about your recent experience with our service. We deeply regret any inconvenience you faced regarding our updated plan and fee structure. Our aim is to keep our customers informed about any changes, it seems we fell short this time. We also understand your concerns about the customer service and we genuinely apologize if you felt our response times were too slow. Improving our communication is paramount, and we're taking your feedback to our team for immediate action. Lastly, we value your recommendation and we're saddened to know that we did not meet your expectations this time. We hope to have the chance to rectify this and regain your faith in our service. We would appreciate more feedback from you to better address the issues you've faced. Thank you for bringing this to our attention. Best regards, Opinew Team

EDIT 04/27/22: We now offer a completely free plan allowing you to import, request and display reviews on your store! Feel free to try Opinew again if you are looking to increase conversions with reviews :) ---------------------------------------------------------------- Hi - we understand you might be dissatisfied but we find your review unfair - you haven't even used our software but rated it 1 star simply because it's a paid app. You did not even try the 14 day free trial. Hola, entendemos que puede que no esté satisfecho, pero consideramos que su opinión es injusta; ni siquiera ha utilizado nuestro software, pero lo calificó con una estrella simplemente porque es una aplicación de pago. Ni siquiera probaste la prueba gratuita de 14 días. Me gustaría pedirle que elimine esta revisión injusta que perjudica nuestro negocio.

Hi - Sorry about this - It's purely Shopify's fault that they don't let us developers remove the code when you uninstall. It's been a problem for years now. It's drives us crazy too! SOLUTION: Here is a guide on how to automatically remove all the code cleanly from your theme without reinstalling it. Takes a few moments only. https://www.opinew.com/help-center/knowledge-base/uninstall-and-remove-opinew-code/

Hi - Sorry about this - It's purely Shopify's fault that they don't let us developers remove the code when you uninstall. It's been a problem for years now. It's drives us crazy too! SOLUTION: Here is a guide on how to automatically remove all the code cleanly from your theme without reinstalling it. Takes a few moments only. https://www.opinew.com/help-center/knowledge-base/uninstall-and-remove-opinew-code/

Hi - here is a guide on how to automatically remove all the code cleanly from your theme without reinstalling it. Takes a few moments only. https://www.opinew.com/help-center/knowledge-base/uninstall-and-remove-opinew-code/ Sorry about this - It's purely Shopify's fault that they don't let us developers remove the code when you uninstall. It's been a problem for years now.

Hi - Sorry about your not ideal expierience. We have asked the you to contact our support team via the handy live chat button inside the app, where we are ready to reply usually in 5min, 7 days a week, but you haven't contacted us. Using the live chat will always ensure quick support service vs email which is not so frequently monitored. Good news is that are working on integrating the email and chat channel together. We are always working to improve the experience for all our users :) If you still would like to get some help feel free to get in touch and we'll help right away.

Hi - sorry about this. Use this method to remove the code automatically: https://www.opinew.com/help-center/knowledge-base/uninstall-and-remove-opinew-code/ This is actually a problem with Shopify. They don't let us remove the code when you click uninstall in the app menu. You need to click the uninstall from inside the actual app and it will all be gone :)

Sorry you had a bad experience. However in the 2 months you used our app, you contacted us 8 times and we helped you with the setup, all sorts of small adjustments, any queries related to how the app works. You were a very demanding customer, on the cheapest plan, but still got the full 7 days a week support, with replies within 30min or quicker. After looking at the transcripts, support was always in a professional manner - can you please send me an example to [email protected] where you think it was rude or inappropriate? Maybe I have missed something? Regarding exports - all the organic reviews can be exported, imported ones cannot. You need to find another importer tool to import those. That's to prevent people from importing via Opinew and then going to a free app with all the reviews. It's just fair IMHO.

We're really sorry to hear that you've been having issues with our support. It's not acceptable for you to be kept waiting for such a long time, and your dissatisfaction is well justified. We apologize for letting you down, especially as you've been with us for 4 years. We'll get our team to connect with you urgently to sort out the issue and we hope to regain your trust. Your feedback is crucial to us in ensuring we consistently meet the expectations of all our users. Thanks for taking the time to let us know about your experience. Best regards, The Opinew team

Если мы взяли с вас плату, пожалуйста, дайте мне знать. Мы можем обработать возврат с Shopify. Не проблема вообще :) Мы никогда не пытаемся обвинить вас незаконно. English: Merchant says we tried to charge them after uninstallation. Must have been some misunderstanding. If that happened we're happy to process a refund of course :)

Hi - sorry to hear you had a bad experience but you never got in touch with our support that's available on live chat every day of the week. Install the app again and we'll be more than happy to help.

Sorry to hear that - we had limited availability to deal with support tickets because it was Christmas Eve, which I hope is understandable. If you want to help us install the app please get in touch.

Hi - we apologise and it really is annoying for us too because it's Shopify's fault. They don't let us uninstall our code when you uninstall the app. To remove the code, install the app again > go to Account menu > click uninstall button at the bottom. This will uninstall the code. You need to uninstall Opinew from our app menu to remove the code.

You can always delete the imported reviews you don't want. You probably didn't see the button in the products section. And to cleanly remove all the code press the uninstall button in the account menu of the app. That removes the code and then uninstalls the app.

Our support is always more than happy to help with the uninstallation and we are usually able to do it right away or within a few hours from uninstall, even on the weekends. The merchant never got in touch with us. The slowdown must have been caused by some other apps - Opinew is one of the best optimized apps - all of our javascript/css are merged into single files, minified and on a CDN network to reduce the weight and amount of network requests.

We're genuinely sorry to hear about the challenges you've encountered with the Opinew app. Our topmost priority is providing flawless service and it seems we missed the mark this time. It's disappointing to know you had to spend a lot of your time talking to the support due to these glitches. Though we're glad that most of your issues get resolved, we understand the importance of solving all of them. We promise to look into this and strive to improve our services further. Please re-connect with our support team if there are still unresolved cases. We'll ensure you get the much-needed assistance. Your feedback is really important as it helps us make our app and service the best it can be. Sincerest apologies once again and thank you for your patience. Best Regards, The Opinew Team