Opinew Product Reviews App UGC
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I cannot use the app, it just doesn't load
We're sorry to hear that you're experiencing issues with the app not loading. This is definitely not the experience we want for our users. Sadly, this was a technical issue that we did not have much control of. As of now, we have found a solution that allows you to access the app via the Shopify dashboard again with all of your data. This was just a temporary issue that won't happen again. You can go back to using Opinew like before!
If there is a problem, support is very quick to respond and very helpful.
Worthless. It was a great app at first, but for almost six months now I have been having problems adding Ali reviews. For six months now I have been contacting these people every two weeks or every month and all they say is: We understand your frustration, we apologize for the inconvenience, our team is working on it. Can your team not solve this in 6 months? Meanwhile, I pay 20 euros every month. For what? Keep your promises and make sure everything works.
We are a paying customer (Starter). Amazon import reviews does NOT work properly. Everything else works fine, but Amazon import reviews doesn't work well. We have had this issue several times in the past, and now again. We have raised the issue 2 weeks ago to Support, and the only answer we get is "our technical team is working on it, we will solve it asap". 2 weeks already. Disappointing. As said, everything else works fine, but not the Amazon imports.
We appreciate your patience and understand your frustration regarding the Amazon review import. Unfortunately, many of the challenges stem from Amazon's restrictions, which we are required to follow. That said, we recognize the importance of this feature and are actively working on a new importing method that will be released within the next month. We truly appreciate your support and hope this update will provide a smoother experience. Thank you for your feedback!
CANCEL MY ACCOUNT!!!! YOUR BUTTONS ARE BUSTED!!!!! I WANT THIS SERVICE CANCELLED!!!!! DO NOT TRUST OPINEW!!!!!
We're sorry for the frustration you experienced. Please note that only account holders have the permissions to make changes to their subscriptions, we cannot just alter someone's subscription. As soon as you alerted us about the uninstalling button not working, we consulted this with our developer and he fixed the button the same evening. The issue occurred due to the new access scopes of the app not being accepted. Additionally, we have provided the option to uninstall through the Shopify app menu, which also allows you to cancel the subscription. We truly apologize for your negative experience with Opinew.
Terrible app. Nothing worked. Multiple errors in validation, integration, Amazon import, Shopify data transfer.
We're sorry to hear about your experience. Our team works hard to ensure smooth experience with all the integrations and we take feedback like this seriously. As for Amazon, we are actively working on a new importing method that will be released next month that will stabilize the importing process. If you encountered multiple errors, we would have loved the opportunity to assist and resolve them. If you're open to it, please reach out to our support team so we can understand what went wrong and improve our service. Thank you for your feedback.
Recommended app. support agent quick revert and resolve instantly.
They dont give me the free plan.
I had some installation issues on a second website of ours. The support team was right on it. They had the issue fixed in no time. Highly recommend for the app for functionality and the great support.
Very useful app and great customer service.
Absolutely wonderful team. Unfortunately, the App is very buggy, too many issues appear all the time. The support was great and tried to help all the time, but this doesn't resolve the faulty and buggy App issues. Very sad.. Not recommended for professional use.
Cristian was incredibly helpful in getting the Opinew Product Reviews App set up and running smoothly for my business. He was patient, knowledgeable, and made the whole process much easier than I expected. The app is working great. Highly recommend!
不安でしたが、わからない点もチャットで丁寧にサポートしていただきました。
Good support, open for new ideas and features. App is stable and fast, fits our needs. Update: 23.01.2025 - Unfortunately the App is not really stable and still has many bugs. The support is great and really trying to resolve issues, but one step forward, two steps back... The App might be good in future, but currently I can't recommend it.
Erstklassiger, schneller Support bei Problemen.
Great integration, but the best is the support ... always reachable, can solve everything, the best I have ever experienced.
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