Opinew Product Reviews App UGC
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It was a little hard to figure out at first with some screens not loading. But support was super quick and extremely helpful and I was able to get it all setup.
Doesn't work. Keep getting spinning circle, won't import Amazon seller reviews, nothing happens. Useless.
Prompt help when i as stuggling with a technical issue
We've been really impressed with the Opinew app and, more importantly, the team behind it. From the initial setup to ongoing customizations, their support has been nothing short of excellent. They worked closely with us to make sure the app integrated seamlessly with our store and have continued to help us tailor features to meet our evolving needs. It's rare to find a team this responsive and invested in your success. Highly recommend Opinew if you're looking for a powerful, flexible review solution with top-notch support.
Used this app for years, and then it stopped being able to tell when my orders were shipped, so I couldn't accurately send review requests. (which also were not able to automatically send, so I would have had to manually send them) Reached out numerous times over several weeks and was told it was being "looked in to" but there was never any update on their end. Uninstalled and moved to another app.
Lina is the best support help for my implementation!! Thanks!!
We've tried many apps on Shopify, but this one truly stands out. It's user-friendly, highly customizable, and has made a big difference in how we collect and display reviews on our site. The support team is fast, responsive, and always helpful whenever we need assistance. Highly recommended for any store looking to build trust and boost conversions through authentic customer feedback!
always been a good review app. thanks!
Opinew is easy to use and helped me quickly import Amazon reviews. However, the second import brought in fewer reviews than expected, so I had to use the spreadsheet method. I ran into some image format issues, but customer support was very helpful and resolved it. Overall satisfied, but I hope automatic import can be more reliable.
We’ve been using Opinew for quite a while, and in the past, it worked great. The integration with Shopify was seamless, Amazon product links imported flawlessly, and the overall performance was solid. That’s why we opted for one of the higher-tier plans – spending over €1500 per year. Unfortunately, things have taken a serious downturn. The app is no longer properly integrated with Shopify, all Amazon product links have vanished, and the import feature either doesn’t work at all or is severely limited. General performance has become sluggish and unreliable. What’s worse is the support: despite being on the second-highest plan, we receive no helpful answers. Our concerns about poor performance and questions about upcoming improvements are simply ignored. For the price we’re paying, this is unacceptable. We used to love Opinew, but sadly, we can no longer recommend it – neither for functionality nor for customer service. We’re already exploring alternatives.
ottimo servizio clienti, utilizzo intuitivo, buona grafica
muy buena app. Un poco cara, pero el servicio técnico es muy bueno.
I cannot use the app, it just doesn't load
We're sorry to hear that you're experiencing issues with the app not loading. This is definitely not the experience we want for our users. Sadly, this was a technical issue that we did not have much control of. As of now, we have found a solution that allows you to access the app via the Shopify dashboard again with all of your data. This was just a temporary issue that won't happen again. You can go back to using Opinew like before!
Super fast help, issue resolved in 2 days
If there is a problem, support is very quick to respond and very helpful.
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