Pinterest

Oct. 9, 2020

I began to use this app and was even at the point of advertising when it stopped working. When I inquired why, I was told my account was suspended due to "spam signals." When I asked what spam signals were on my account, I was told to look at Pinterest's policies. After I did. None of their prohibited activities corresponded with anything I was doing. When I appealed, they gave me no more information. Extremely frustrating. The poorest service I have ever seen from a company.

Sept. 23, 2020

I installed it twice because I was getting this message..."Pinterest is not connected to a business account. Connect an account to continue using this app." It is connected to a biz acct. So not sure why the error is occurring. I had to remove it, as it just wasn't working.

Sept. 18, 2020

Terrible app. After using this app, Pinterest suspended my account. I contacted them for help. Their response here was "Hi there, Unfortunately, we can't provide any more information about your account suspension. This ticket will now be marked as complete. If you have a different issue, let us know. Very unhelpful and I blame this app. No support. Uninstalling it now.

Aug. 9, 2020

My store is not compatible..... IS THIS PINTEREST SERVICES ??? pinterest just given services only in United State And Canada only .What about other country ?????

Aug. 5, 2020

The app suddenly stopped working. I cant click on it because it creates a never ending loop of opening and closing some sort of URL. Pinterest support takes MONTHS (yes actual months) to respond to you. I had issues with the app and integration multiple times and received a response from support 13 weeks later.

Aug. 1, 2020

I would give this app a zero if I could. There are 2400 apps on shopify currently and this one should easily rank 2390th or lower. I've worked with 8 ecom stores and countless apps, and I have to say, this one is head and shoulders the worst app I've ever had the misfortune of needing to work with. I'll get it to work and then a few weeks later something has made it stop working and I need to go through and remove all my extensions and open up my browsers (multiple browsers because I need to try multiple to get it to work) to all kinds of risks and grant all kinds of permissions just to use this bloody app.

July 22, 2020

Does not load in the store, installation failed. Any support on this would be appreciated. on load the application stalls on loading.

July 20, 2020

This app doesn't load up ever. Can you please fix this?! I've been trying to use this on our store and get everything set up. Very eager to use!

Oct. 19, 2020

no longer works keeps saying Catalog needs attention and never updates anymore. was working fine and now has just quit working. do not install this

July 29, 2020

The Pinterest app advertised through Shopify's app store looked to be a great option for the types of products we offer (digital and canvas photo collages and designs). There have been many issues since reporting the first trouble ticket June 17, 2020. The provided support channels were used for both Shopify and Pinterest to report new issues and check status for open issues. The app's performance in the Shopify admin had a glitch. It would not work at all in Safari, and Chrome eventually stopped too. The app was tested on mobile and desktop experiences. A ticket was submitted to Shopify. The app needed to be un-installed and re-installed. There were ingestion errors on Pinterest's side. It was a technical error with no information listed in the error report. Pinterest said they would research it and get back ASAP. It was sent to engineers after the first couple levels of support couldn't figure it out. Status checks were done multiple times to see what progress was with the ingestion issues. No timeline for correction has been provided, the responses were left at "ASAP." It took 2.5 weeks to resolve the initial "technical error" on their side. Then there was an issue with products not showing as pins. The guidelines note less than 10 products won't be featured, but there were 10 products selected for the Pinterest sales channel. Pinterest support asked us to add more. We did. This resolved the issue of product information being ingested into Pinterest, but only product information transferred. Another issue started. The next issue is product options, most importantly, product pricing information not importing. This issue is ongoing. UPDATE 7.29.2020. A total 6 weeks have passed, and there is no working shopping experience for Pinterest through this app. There is also no ETA for when it'll work. Weekly contact has been made with someone at Pinterest support trying to get updates. The latest suggestion was to delete all product variants. We pointed out that meant there would be no way for the store to sell a product because a variant is associated with its price. We attempted to clarify the suggestion from Pinterest by asking if they were suggesting to duplicate the product many times over with a one price option. We mentioned this would most likely confuse customers. Having a Pinterest business account has been great for brand awareness. Having the app from Pinterest through Shopify has not been pleasant. Support is difficult to reach. Suggestions from support personnel are not conducive to running an online business. Support is online only, there are no additional options to resolve the concerns.

June 24, 2020

Doesn't work. I'm three weeks in to a drawn out back and forth with client-facing "[email protected]". I'm now being told my problem is "rare" and it will take the internal tech team up to 8 weeks to investigate.

June 20, 2020

Our account was banned right after installing this App. We didn't use pinterest much in the past, so we had round about 10 Pins and two boards in total. Notheless, the account was deactivated instantly without a warning or any reasoning. That is the most terrible shopify App experience ever.

June 18, 2020

Installed on June 6 and it has never worked. Contacted support and was told the features I have been trying to use (Shopify sales channel and Instagram import) are or have been deprecated. I am not a Pinterest user, and all I wanted was to allow Pinterest users to Pin my images, and this experience has been so terrible I will never use Pinterest.

June 16, 2020

Only I have troubles to connect all the time I tried? Now, a month ago, 2 month ago and still didn't get luck..

June 13, 2020

I keep getting the error messages: "Too few of the Product IDs included in your Add to Cart events match the Product IDs in your Catalog" and "Too few of the Product IDs included in your Checkout events match the Product IDs in your Catalog." I emailed [email protected], so I'm hoping they can help me resolve the issue.

June 11, 2020

I have been using Pinterest with Shopify for 3 years with no issues and now tried to install this app and they say Merchant account not approved - hit appeal and The webpage at https://www.pinterest.com/product-catalogs/data-source/?showModal=true&advertiserId=549755899074 might be temporarily down or it may have moved permanently to a new web address. Not happy about this new change!

June 10, 2020

Same thing happened to me. The app also told me I didn't follow Pinterest guidelines. The app has not worked from day one. I do still have my Pinterest account and there is no notification there at all.

June 10, 2020

If I could leave a negative review, I would! When I first try to link my products listing 8 months ago to Pinterest using an official third party app from Shopify and the help of the Pinterest team, I got my account banned the second after it started working. And the technical support that had been helping me just stopped answering my messages. It took me 8 months to have them recognise their mistake and reactivate my account, during which I went from nearly half a million views per month to a couple thousands. As I thought it was all sorted now, I tried installing the app but never got it to work, and reading other reviews, I decided to give up as I don't want to have my account banned again for no reason. That's really a shame, not to mention that when they reestablished my account it sounded like "oups we made a mistake" but no apologies for the business loss and absolutely no explanations. Which is a bit light considering the prejudice. So think about it twice before installing the app, if it goes wrong there is no customer support and not only you'll be banned but all existing pins pointing at your domain will be labelled and showcased to others (human and bots) users as spam, you won't even get access to your accounting info if you advertised with Pinterest.

June 8, 2020

BEFORE the update it worked fine. Now , if someone clicks on my links on pinterest, it wont bring them to my store. I don't know what else to do. Its been months and I cant get it to work. This is very frustrating. I would love to have someone assist me with this matter.

June 8, 2020

So despite the reviews, I decided to install the app BIG mistake, my Pinterest account is now suspended within 5 mins of installing the app. How are we supposed to use this??? And to think I was just getting ready to start a Pinterest ad campaign guess I'll be putting my ad dollars elsewhere.