Pirate Ship: CheapARR Shipping

As longtime Shopify Plus customers who signed up for Pirate Ship via the app store, our shipping was halted without notice. Chat support then demanded a photo of me holding my ID to resolve the issue. Why wasn’t this requirement addressed when the account was created? I have no idea who’s requesting my ID over chat, and this lack of transparency feels unprofessional and concerning.

Simple to use, and allows me to choose my own return address on the label. Exactly what I needed!

Does not work with Canada. When you start registration you have to choose one of the US states.

Pirate Ship is phenomenal. Simple, easy to use, and great customer service that has always made me smile when talking to them.

Terrible for scale. Never use if your'e an Amazon seller. They send automated messages even after we disabled it, their support is no help. It's risking getting our high volume business banned on amazon and has hurt our customer service. Their customer service actually used be good, now it's outsourced garbage.

i am not get the point regarding this app, i entered same dimensions and weight as in shopify default shipping service. UPS was a little cheaper in Pirate app , Priority USPS is same 1in1, usps is the same or even higher cost. BUT this app has $100 insurance while shopify has $200 + , and according to another review it is very difficult to get ant reimbursement from insurance from this app. + interface is tricky, need to spend more time to process the shipment. hmm. not sure maybe sometimes it will be cheaper but 1 insurance claim will make this not reasonable. will play with it around more... if you have basic plan in shopify maybe this will be a solution. if pro plan - it will be not reasonable

If you use it wisely it can benefit you greatly but you must monitor what is happening always. They do have very good usps & ups rates. Holiday surges can be a bit much. Insurance (shipsurance) is in added choice but shipsurance company can be very difficult to deal with once we go above anything that is $200 in value. They have a very long list of regulations (all responsibility is solely on seller!) and pirateship have not guided us very well. You MUST make sure to know all the regulations if you would like to insure something of great value as shipsurance will try to find the smallest of reasons why not to pay (even if you did an amazing packaging job and it is evident UPS is at fault). I cannot repeat this enough! Another point to be on the lookout for is "label cost adjustment", especially with UPS, it took me a good while to understand that even post delivery UPS sends some package measurement & weight adjustments that are wrong and you will be automatically charged more. We have very specific box dimensions and ups keeps claiming the dimensions are different than those we carry and we have to dispute the "adjustments" on a regular. You can see that in your "reports" section. make sure to monitor it. Make sure you know what is needed also for small claims up to $100, they are good with those for lost mail, damaged mail, etc. Never had an issue with them and pirateship team has been helpful with that. All in all it is a fair service but not for anything that is above $200 and you must always monitor the label cost adjustments weekly. Hope this helps others. Update: so for a while I was thinking to change my review for the better since the rates were much better and $100 coverage of items was included in basic shipping and also UPS was added as an option, was really "smooth sailing" Arrrrrrhhh....no issues for a long while until a package was damaged, previously I filed claims and the ones under $100 coverage were easy to settle. Have not filed a claim in a very very long time. I submitted everything that is required and did it with the system not with the agents, the claim was not being processed (I already send a replacement to my customer because we take care of our customers promptly) so I contacted an agent who told me it is 1-2 weeks for processing a claim (meaning to get an initial response not approval). I now understood that shipsurance in not the only problem, it is pirateship too, and I will explain. The customers are require to hold on to all the packaging and damaged items because after a few weeks they come up with requests that should have been cared for upon happening, obviously it is an issue but those are the policies so you cannot argue about it, by delaying the process of the claim there are less chances for the claim to be approved and we end up disturbing our customers. Also, I work with other 3 party services that resolve any issues within no time. So the agent was rude, and when I told him that in the past it was not like this with pirate ship and that I cannot work with 1-2 weeks for processing a simple claim and that other companies offer better services so I will have to choose them for these complication he replied that he was "happy to help" and sent a smiley emoji. I was shipping mostly with pirateship but since the support for customers is an issue when an actual problem occurs I will have to stop, too bad, I really liked using their services, but occasionally there are issues and support is needed. We too offer it to our customers but with pleasure.

Pirate Ship is just such a joy to use, honestly. Even though the prices end up being the same as Shopify's prices for me (I almost always ship USPS First Class padded mailers under 10oz), I will keep using Pirate Ship for all my labels! *Especially* for international shipments!! Plus their customer service is next to none, it's seriously a no-brainer. Oh and their humor is the absolute cherry-on-top, I love them there and almost wish I could work for them, too

I've used a few shipping managers and Pirate Ship is the best! Easy to use and absolutely the best rates available.

Fantastic shipping app. There's really not much to say about this app because it's fairly straightforward. The interface is well designed and everything is really easy to understand. HOWEVER, there needs to be an option to select orders based on their shipping method because right now that's all manual and it kind of sucks when you have a lot of orders to pack. Overall 8/10.

I am so happy with Pirate Ship. The app is easy to use and the prices are great. They recently got better pricing with USPS and passed on the savings to us. I really appreciate that I can quickly see is USPS or UPS is better for pricing and/or delivery time. The customer service is amazing, very responsive and beyond helpful. Thank you!!

You can't create an account if you're not in the USA. Unfortunately, it doesn't state that anywhere.

Easy to use and best shipping rates. As Shopify Amazon integration ends, you should add Amazon shipping to your App.

This app is 100 times better than shipping easy or shiphero. Its so simple to use and they have GREAT rates. Highly recommend anyone trying to ship and dont want a pain in the butt app. Go with this app and they answer FAST too

The app listing says " We pass-through the cheapest USPS pricing tier available (Commercial Pricing) and don't charge any fees or add any markup. Just pay the actual cost of the postage as you go!" But unfortunately, they don't do that for Media Mail. It's the same retail-rate, not the commercial base pricing as they advertise. Bummer as the software looked nice. So leaving a review for other folks to not have to waste time thinking that they offer commercial pricing for all shipping tiers. I wish they didn't advertise that or I could have saved my time and effort. Thanks anwyays

if i could give this app 100 stars i would. I cannot even believe how much easier my life is with pirate ship. Firstly, i needed to ship 600 pkgs, all with the same weight and in literally 5 minutes, the file was uploaded, and the labels were printing. Unbelievable! More than that, i can now scroll down the entire list of labels in one second and see the status on every one! In shopify, when i had orders that needed to be shipped to separate locations it was the slowest process and the biggest pain. With pirate ship i just make an excel file with all the addresses and in 2 minutes can print postage for all of them! The entire app is SO user friendly, quick, efficient, i cannot say enough good about it! My only wish is that they will introduce UPS shipping option as well, since USPS prices have gone up so much on boxes that are bigger or weigh a little more UPS is much more affordable at times (and many times they're similar price but UPS is more reliable shipping than USPS). THANK YOU PIRATE SHIP!!!!

Super slow to generate labels & import. So dont plan on this to make the shipping process any faster with this app. They changed how they bill without warning. I also noticed that usps lost alot of the package we shipped with pirate ship vs. what we shipped with shopify. They claimed to be cheaper but they are the same price as Shopify and you are constantly being billed later on for random things so watch out. Also horrible customer service. Shopify shipping ends up being cheaper if you take into account all the times they go back and bill you randomly!!!

Easily one of the best apps on Shopify, seamlessly imports and and updates the Shopify order page, all at no cost to you, add saves you money . A highly recommended app.

This has been wonderfully helpful this year. I love being able to quickly scan down my list of labels and see what orders have been delivered and which are still in transit. It's been very helpful to be able to print scan forms for my postal driver so that orders were always marked as picked up. It's a really nicely organized app, and of course the prices are great. Thank you!

I've been using Pirate Ship for years with Etsy and just made the switch over to Shopify. I've always loved them and love how I can save packages in the system for quick and easy shipping. I also love how it saves my addresses and can easily integrate whatever seller platform I'm using. Not to mention, the prices are way cheaper than shipping normal USPS/Etsy/Ebay prices. I love Pirate Ship and I'm glad to see I can still use it with Shopify!