Pixels ‑ Print On Demand

June 28, 2020

LARRY MARSHALL PHOTOGRAPHY: I have a Pixels site so the import of the products was pretty easy to my Shopify store. As a photographer, my primary printing need is wall art (metal, acrylic, canvas, framed, and art). I quickly learned that the Pixels app has a 100 variant limit, so that have to limit certain offerings, These include frames and mats...they only offer black and white mats and frames. My primary problem is this.....I have Wall Art in my header with a dropdown nested menu of Landscapes, Seascapes, Abstracts, Cityscapes, and Drone Photography. When you click on one of the nested items, it takes you to a page that shows all variants of every photo. Looks very messy and is not user friendly. What I need is another nested menu that doesn't expand all choices. For example, the try and solved this problem, I created a nested menu under Wall Art with the type of medium - Acrylic, metal, etc. The problem with that configuration is that every wall art variant and every medium shows and it takes up the entire home page with the nested menu because everything is expanded by default. If this problem can be resolved, it would be a 4.5 star. Any other photographers deal with this issue and was it resolved?

Jan. 25, 2021

Update since June 2020 It is now almost the end of January 2021 and after going back and forth with both Shopify support and Abby at Pixels, the app is still not working. Abby says the issue needs to be addressed by their app developer who seems to really not care. I have not ones heard from this developer! Even though the app pulls in my products it does not add them to the Shopify store. I even took a video showing what the app does before it quits to make things easier for the developer to figure out what the problem might be. Yet there is absolutely no response. Don't bother with installing this app, there is no support and it does not work. Review from June 2020 Support leaves a lot to be desired. I had Pixels before I updated my theme and thereby have many products linked. After the update products no longer upload to Shopify and support is basically ignoring my requests for help.

June 10, 2020

The app is not working with advanced shipping rules as promised. I also placed an order through my store and paid for it but it's disappeared! I've asked for support and the response was only to delete and reinstall the app. I asked again where's my order and no response yet. I've found if you use the recommended mark up from Fine Art America you make zero dollars and may actually lose money due to sales fees. I wish I'd read the earlier review about the need to integrate with advanced shipping rules first as the extra costs doubled my Shopify bill.

Aug. 25, 2020

For two years I have tried diligently to work with the people and the app at pixels. It’s been a nightmare to say the least I’ve lost many of my good customers due to the fact that their customer service just tells you anything and then it’s usually not true when the package is going to come when it was sent . If they say they sent the package Andwhen it doesn’t come they make you wait 30 days before they’ll will give you a refund then you have to still reorder the item.Then they’ll tell you that I will refund you for the second order often times you don’t even get the refund then they tell you they’re going to send your package out you never still never get it. There is no real customer service it takes an average of 4 to 7 days to get a reply when you inquire about a missing package or why something didn’t ship . The customer service agent will repeatedly ask you in the email the next day the same question that you responded to the day before and then the following day ask you the very same question once again Yes it’s really that bad! You can try to get help from management but it only falls on deaf ears I tried to let the director of Business Alex Young know about these issues several times and nothing changed in fact it only got worse. On one phone conversation he told me to “Kick my can down the Road” It’s wrong that they believe they can treat the artist that funnel the sales to their websites in this way it’s so wrong to treat the customers that support everyone this way. I have an order I’m waiting for them to send out it’s been over 2 months now and I am still asking when are you going to send it? They say we don’t know??? Can you believe that? Don’t waste your time and energy my friends. I read the other reviews and thought it can’t be that bad , No it’s actually much worse than any one has said here. I could go on and on But I’m sure you get the point this company down not care about you or your customers. I hope me sharing my dealings with them helps saves you from the the same troubles. Chris Sebo (Artist)

May 11, 2020

I've been using pixels as my art printing company for over 5 years. Their quality is great. I just started my shopify store and the base price is even less through the shopify/pixels integration than through my FAA site! I contacted technical support to find this out as i was confused why my prices were different on shopify than through Fine Art America. They responded very quickly and explained why this was - great support and service. That's huge! And the app is free! I would definitely recommend this app.

May 3, 2020

Saw all the high print quality reviews and said let's try it. What a disappointment. The print art for a T-shirt was originally black. Showed no issues when I uploaded. Printed fine with other vendors. So I ordered a sample here and all I can say is they should be shame for the piece of cloth they sent me with faded print that was supposed to be a quality t-shirt. I will definitely not used them ever. Unfortunately, this was supposed to be used with our first commercial. Back to the drawing board.

April 23, 2020

Wow…I agree with everything I’ve heard and it’s not cool to be the slow one because once you discover comments like these...your trying to figure out why it is not working and I just spent days on this?! All in all, what do you do now ? Pricing is too inconsistently changing not dependable so do you drop shop yourself? What gives ?!

April 23, 2020

I have had this app for a couple of months. I recently realized that the app is not syncing pricing properly with my Shopify store. The worst example is T-shirts that should retail for $28 being listed in my store at $19. I have been dealing with support for over a week to resolve this issue. At first, they kept thinking I was complaining about the way they bill and kept insisting that the discrepancy was because I was logged in and seeing my cost, not the retail price (not true). After I feel I finally had them understanding the issue, I have gone 5 business days without a response. I did call in after finally finding a number, but the number leads only to order fulfillment support. The person I spoke with was very kind and willing to help, but she didn't have access or experience to help with the issue. She did leave a bunch of notes on my case, but I still haven't received a reply. I choose pixels because of their reputation for quality printing, but this lack of support for something as important as the wrong prices syncing to my store and causing me to lose money with every product sale is unacceptable. I even have the advanced shipping rules and upgraded subscription setup to avoid losses with shipping. I didn't think I would have to worry about their app incorrectly doing math on the product prices. At this point, I cannot recommend this app to anyone.

March 22, 2020

It is true you will not make money with this. As the extra cost for the shipping app and paying up front for Shopify store. Would be nice if they could keep it all in the Shopify store and not have extra shipping app.

March 11, 2020

The quality is excellent. I used to have my prints shipped to me and then I shipped to the customer because other wholesale printers were not consistent enough with the quality. Pixels takes care of monitoring the quality control so that I don't have that extra work and shipping expense. My buyers love their prints. It changed my life. Abbie is wonderful every time I need help. Having the app convinced me to move my website from another platform to Shopify so it's a win-win all around.

Jan. 11, 2020

From the surface Pixels can offer your business a lot of value and ease of use for a print service. But the reality is once you use it for almost a year and see hardly any return on sales, accompanied by losing money over shipping/payment integration issues. followed by everything mentioned below on my cons list. its not worth it. Long Story Short If you are a Fine Art Photographer or looking for a professional looking website with access for clients to purchase High quality prints directly from your site using a 3rd party print lab Run away from this one.. Pros: -Only app that will work with sopify store for the above use. -lots of product selections Cons: -25MB File Size maximum (red Flag #1) -Payment Integration is a nightmare -Display Images of your FINE ART you want people to BUY with money on your website looks HORRIBLE. and I mean awful compared to the Full Size Image File. (this is more of a Shopify issue but none the less its a HUGE problem) -for correct Shipping Calculations to be determined on orders (Pixels wont mention this part), you have to Purchase and Install ANOTHER 3rd party shopify plugin (advanced shipping Rules) that does this for you. Thuss making overhead go up, and the value of pixels go Down..oh and if thats not bad enough you have to pay for the entire Year upfront of shopify service just for the advance shipping app to work with pixels properly. so now even if I want to stop using pixels/shopify I wont be able to get that money back. (Huge Bummer) -user support for this service is horrible -User Interface (UI) is not great and often times confusing. -claims to have lots of frame options but on my site it would only allow B&W frame/Matting options. -uploading new Content to put on your site is time consuming. -Prices are not any better than its competition I do recommend that you check out the company PixieSet, They offer Website building,Professional Client Proofing service, a Store that works with 4 different labs you can offer your clients. and much more. I just started with them on a Free account and so far my its so much better than what Shopify/pixels can offer your photography business.

Dec. 3, 2019

The products are good quality and consistant. The app is crazy quirky and impossible to hear from their tech support.

Nov. 29, 2019

Of the many of apps I have on my Shopify store, this is by far the worst. I have been trying to login for 3 days now, and the app just takes you in circles (to different login pages). It also gets confused when you try to upload images and create products, and takes you to the purchase point (add to cart) when you're trying to create a product for your shopify store -from within the app! I have contacted their support multiple times and have received no response yet. It's too bad, because I've heard good things about the print quality of Fine Art America but this app (and their support) just aren't worth a damn!

Oct. 26, 2019

I understand people's complaints about the base prices being too expensive. I agree when it comes to the non-art related products, which I use other apps for. For all of their art products though, they are the best in shopify. PERIOD. Say what you want about their customer service, but their prices and quality for all of their art print options are unbeatable. On a side note, you have to know who to reach out to for quick customer service. Abbie Shores is the head of the pixels/shopify integration for customer service. She responds immediately and is extremely helpful. The community boards on their website are also super helpful, with a huge community. To reiterate, I've ordered every single type of print they offer and they deliver quick, cheap, and above and beyond quality. If you're an artist this company blows all other shopify POD apps out of the water.

Oct. 23, 2019

App works fine. It is easy to understand once I figured out I dont need to enter products on both FAA and Pixels via the app. It doesnt import all of the settings you enter for your products, but I have found that none of the apps do. I havent ordered any samples from them because Fine Art America has fantastic reviews for both quality and speed of production.

Sept. 5, 2019

I thought this app would be great to share my art and sell them on products on my website shawlinshop.com I am disappointed as it does not import tags or text on the given fields.

Aug. 2, 2019

I had so much faith in this app.They have the best selection that I ever seen and I want to share the art but unfortunetally I cant instal it.Trying already for a month to instal it or find some guide how to fix this error when pressing on add app Error: The status failed to set correctly. | | Query was empty. :(

July 18, 2019

They are misleading, the only reason I downloaded this app is for the power banks they let you create. Here's the thing though, once you go to the final import page there is NEVER a power bank and all the other stuff is available elsewhere not worth the time to download.

June 6, 2019

HORRIBLE CUSTOMER SERVICE FOR MERCHANTS!!!!!!!!! RUN AWAY!!!! I sat on hold for over 10 minutes to get a lady named Chanel. I told her I had a customer order fail because we had to update our payment method. She asked me why I didn't create a ticket online as that is the only way to solve this. When I asked why she could not do this as I just sat on hold for 10 minutes she said she only does online orders and the one person who does this comes in at 9am PT (which it was that time) and could put me to their voice mail. She was so rude and acting like I was bothering her the entire time. I am in the process of moving all our print on demand now and encourage everyone to stop working with this company till they can learn customer service is key and right now they are HORRIBLE at it!!!!

May 30, 2019

Created all my products and added them to my store only to realise the apparel has no sizing charts. Customers had no idea what size to get as small, medium and large changes from manufacturer to manufacturer. i rang support, i emailed support and i pressed the get help button on the app and still no help with getting a sizing chart. Hopeless. Changed over to printful.