Pop Convert ‑ Pop Ups, Banners
Build your email list with popups, banners & free shipping...
Rating
4.9
feedback
8,627
chart
#133
All reviews
Review RSS Feed
Oct. 4, 2025
Great app, highly pissed off at the developer forcing an 'optional' paid plan that I immediately cancelled.
Hello! The popup you’re seeing in the app is for a 30-day free trial of our Growth plan since your 90 days free are up! You can downgrade to the Free plan at any time during the 30 day free trial and you won’t be charged at all. We also offer discounts of up to 50%, just reach out to our 24/7 agents! We've reached out to you directly as well. We hope to earn your trust again!
July 16, 2025
July 13, 2025
Claimed to be free when I installed it but now charges for usage and they can charge you anything they want every month. Forces you to accept this instead of being allowed to start with a free plan, they make you accept the paid plan and then have to cancel it.
Hi there, The popup you’re seeing in the app is for a 30-day Free Trial of our Growth plan. You can downgrade to the Free plan at any time during the 30 day free trial and you won’t be charged at all. We introduced pricing in May 2025 to help cover the growing costs of maintaining the app across tens of thousands of stores. The app had previously been completely free since 2021. Please note: usage based pricing applies to large stores with lots of traffic. Most stores fall within the $29/mo plan. We also offer significant discounts since we understand each store is unique. Just reach out to us via 24/7 live chat and in just a few minutes we'll create a custom plan tailored for you. I hope this helps clarify. We've also reached out to you directly. Thank you!
June 23, 2025
Removed from website as we needed to set a spend limit of 'at least' $999 USD. Not sure if that is being fixed, but could not risk a random amount being billed.
Using app
Over 3 years
Total reviews
1
Average rating
1.0
Hi there, we’re actively working on that feature and completely understand your concern. We’ve placed your store on a fixed pricing plan with a discount to prevent any unexpected charges and extended your trial as a courtesy. We also reached out directly but haven’t heard back. Please feel free to reply anytime, we’d love to make things right! :)
May 24, 2025
Bad support. My website got flagged as spam and none of the customer support cared to find a solution. Everyone of them kept saying "we're checking and we will update you" but even after literal days went by none ever reached out. At a point they told me they fixed my issue but they actually fixed nothing, and after telling them the issue was still there they told me they couldn't fix my issue..??? Time wasters
May 24, 2025
This app used to be amazing but to change it and start charging $29 + a month is outrageous. I will be deleting this app!! NOT WORTH THE RISING COST!
Hi there, The popup you’re seeing in the app is for a 30-day free trial of our Growth plan. You can downgrade to the Free plan at any time during the trial and you won’t be charged at all. We introduced pricing in May 2025 to help cover the growing costs of maintaining the app across tens of thousands of stores. You're right that the app had been completely free for years (since 2021!). That said, we don't want pricing to stand in the way of your success. Feel free to reach out to our 24/7 live chat for a custom plan tailored to your needs. With our discounted options, we’re confident you’ll find something that works perfectly for you. There won't be any sales pitch or sales process, just a simple couple of questions to help understand your needs better. I hope this helps clarify! We hope to earn you back as a customer soon :)
May 19, 2025
It was free when we installed and started using, but unexpectedly it became not free anymore. Does not look fair.
Hi there, The popup you’re seeing in the app is for a 30-day free trial of our Growth plan. You can downgrade to the Free plan at any time during the trial and you won’t be charged at all. We introduced pricing in May 2025 to help cover the growing costs of maintaining the app across tens of thousands of stores. You're right that the app had been completely free for years (since 2021!). That said, we don't want pricing to stand in the way of your success. Feel free to reach out to our 24/7 live chat for a custom plan tailored to your needs. With our discounted options, we’re confident you’ll find something that works perfectly for you. There won't be any sales pitch or sales process, just a simple couple of questions to help understand your needs better. I hope this helps clarify! We hope to earn you back as a customer soon :)
March 25, 2025
COMPLETELY broken the front end of our site, now we have to have a dev fix the website. Take care with this app.
We're sorry to hear about your experience. We’ve thoroughly reviewed this, and we can confirm that our app does not modify or leave any code on your site, so this issue is not caused by Pop Convert 100%. We understand how frustrating this must be and recommend checking with a developer to identify the source. If there’s anything we can do to assist, we will help you with ofcourse. Feel free to shoot a message.
Feb. 3, 2025
Ich kann noch nichts weiterempfehelen da ich die App grade erst gefunden habe ich kann jedoch sagen das der Support recht angenehm war.
Jan. 23, 2025
might be a good App, in case it is working. Wasn't able to generate a single lead, as the opt-in mail wasn't send. I informed support, but after more then a month, they did not come with a solution
Jan. 16, 2025
Installed their Add to Cart pop up this morning and it has COMPLETELY broken our site. All ADD TO CART buttons on our site have stopped working, so sellers can't buy anything. This is as bad as it gets, and yet there is absolutely no urgency on their part to fix this for us. We deleted the app but the residual code is still on the site and has essentially SHUT DOWN OUR BUSINESS altogether. Utter garbage of an app with equally abysmal level of customer service.
Jan. 6, 2025
The app was great for a while, but just disappeared. My shop says that the app is still installed, but there's just a blank screen. I have no idea how long the pop-up hasn't been popping up.... :(
Hi there! We've looked into your account and checked all the settings, Everything looks good. The pop-up is working on your store. Here's a screenshot: https://share.zight.com/Blum1jZA
Feb. 14, 2025
The app's top banner loads 3 seconds later than the other elements, making the design look unprofessional. I contacted support to fix the issue, but they insisted it was loading fine when it clearly isn’t. Instead of addressing the problem, they dismissed my concern. If you're looking for real support, this app is not the right choice.
Hi there, we've just reached out to you via live chat. Please note that the bug on your store was fixed yesterday :)
Oct. 16, 2024
Great app but it is missing an essential feature: email confirmation. Without it, people and bots will input fake emails and when you try to send out a newsletter, you will get blocked by spam filters and even shopify for having too many bounced emails.
Hi there, we've been waiting on Shopify to release double opt-in for App Developers for some time. Please see this thread: https://community.shopify.com/c/customers-discounts-and-orders/trigger-double-opt-in-notification-for-customer-created-via-api/td-p/1578729 . Totally understand the frustration. We will be looking into possible solutions and anticipate double-opt in availability built into Pop Convert in the future. Our CS team will reach out to you as soon as possible!
Sept. 30, 2024
I've been using the Pop Convert app to create pop-ups and banners for my Shopify store, but it's been a frustrating experience. The app doesn't send any email notifications, which is a major issue for running a business efficiently. I can't be expected to check daily if the emails are working—there should be a system in place to notify users of any issues, but instead, we're left in the dark. Customer support has been equally disappointing. When I reached out about the email problem, there was little to no help. As a business owner, I need reliable tools that work seamlessly, and unfortunately, this app has fallen short. Would not recommend.
We're so sorry you experienced this. Our email functionality was temporarily disabled due to spammers using our app to send spam emails. We've since resolved the issue and put further safeguards in place to protect our systems. Please get back to us via live chat so that we can make this right for you.
Sept. 18, 2024
Very bad and buggy! Go ahead...I dare ya to try and create an EXIT POP UP. After an hour of pulling out your hair and speaking to the customer service and Technical team you're going to write a bad review like I am doing right now. I saved all the chats and screenshot them showing I asked for a supervisor three times and the original Support Tech kept trying to give me solutions that would not work and so he wasn't very well informed about how his position was supposed to be handled with customers. So in researching this app that was about 20 to 30 minutes on YouTube and other sites screwing around putting up up and installing it another 10 or 15 and then wasting over an hour trying to do the mess around on an exit intent at that doesn't work and now spending 5 minutes leaving this bad review. Are you very busy and don't have time to waste like me? Then avoid this app. If you live in your parents basement playing video games all day smoking byd then of course go ahead and try this app
Hi Kurt, we've just reached out to you. Please reply to our live chat and we'll get this sorted ASAP!!!
Aug. 27, 2024
The automation emails do not work. I spent a lot of time creating my templates and its been weeks without an update as to when the automation emails will work. I would ask everyone to look for a different app as they still have not given us an update nor do they know when it will work again.