Pop Convert ‑ Pop Ups, Banners

Hi there! Thanks for your review, I just wanted to clarify a couple of points: All users receive 90 days of the Growth plan completely free, with no subscription required. Just install the app and get unlimited usage of everything for 90 days. After those 90 days, once you enter the app you’re prompted to either activate the Growth plan subscription (which includes an additional 30-day free trial) or switch to the Free plan. This means that most users are getting at least 120 days of unlimited usage of every feature for completely free. Importantly, we cannot bill anyone unless they manually activate the subscription. There’s no way for us to charge a store without that explicit action being taken which happens after the 90 days. It seems your store was on pause and build so it's possible that you didn't get a chance to use the app. In that case, we'd be happy to add additional free months, just reach out to our 24/7 support team. We hope that it's evident that our intention isn't to scam or be shady! We’ve also reached out directly with more details and a screenshot to help clarify everything further.

Update Feb 19, 2026: Since this review, we’ve made an important change to how billing caps are structured. Instead of showing a universal $999 cap, we now automatically set a personalized billing cap based on a store’s estimated traffic. For most stores, this cap will be $129. Note that the vast majority of merchants remain on our $29 plan tier. --- Full response below: Hello! Thank you for your feedback, and I’m sorry for the confusion around the $999 amount you saw. That figure represents a billing cap, not a typical charge. Our pricing scales with store traffic, and the vast majority of merchants remain on our $29 plan. Only a small number of very large enterprise stores ever reach the top tier. We appreciate you flagging this and are already making improvements based on your feedback. We’ve also reached out to you directly to help clarify.

Hello please let us know how we can help you! If it's a technical issue you are facing, let us know since our developers can solve most issues quickly! We've reached out to you directly as well.

Hello! We had a little downtime last week due to a surge of traffic, but the problem should be resolved!

Hello! The popup you’re seeing in the app is for a 30-day free trial of our Growth plan since your 90 days free are up! You can downgrade to the Free plan at any time during the 30 day free trial and you won’t be charged at all. We also offer discounts of up to 50%, just reach out to our 24/7 agents! We've reached out to you directly as well. We hope to earn your trust again!

Hi there, The popup you’re seeing in the app is for a 30-day Free Trial of our Growth plan. You can downgrade to the Free plan at any time during the 30 day free trial and you won’t be charged at all. We introduced pricing in May 2025 to help cover the growing costs of maintaining the app across tens of thousands of stores. The app had previously been completely free since 2021. Please note: usage based pricing applies to large stores with lots of traffic. Most stores fall within the $29/mo plan. We also offer significant discounts since we understand each store is unique. Just reach out to us via 24/7 live chat and in just a few minutes we'll create a custom plan tailored for you. I hope this helps clarify. We've also reached out to you directly. Thank you!

Hi there, we’re actively working on that feature and completely understand your concern. We’ve placed your store on a fixed pricing plan with a discount to prevent any unexpected charges and extended your trial as a courtesy. We also reached out directly but haven’t heard back. Please feel free to reply anytime, we’d love to make things right! :)

Hi there, The popup you’re seeing in the app is for a 30-day free trial of our Growth plan. You can downgrade to the Free plan at any time during the trial and you won’t be charged at all. We introduced pricing in May 2025 to help cover the growing costs of maintaining the app across tens of thousands of stores. You're right that the app had been completely free for years (since 2021!). That said, we don't want pricing to stand in the way of your success. Feel free to reach out to our 24/7 live chat for a custom plan tailored to your needs. With our discounted options, we’re confident you’ll find something that works perfectly for you. There won't be any sales pitch or sales process, just a simple couple of questions to help understand your needs better. I hope this helps clarify! We hope to earn you back as a customer soon :)

Hi there, The popup you’re seeing in the app is for a 30-day free trial of our Growth plan. You can downgrade to the Free plan at any time during the trial and you won’t be charged at all. We introduced pricing in May 2025 to help cover the growing costs of maintaining the app across tens of thousands of stores. You're right that the app had been completely free for years (since 2021!). That said, we don't want pricing to stand in the way of your success. Feel free to reach out to our 24/7 live chat for a custom plan tailored to your needs. With our discounted options, we’re confident you’ll find something that works perfectly for you. There won't be any sales pitch or sales process, just a simple couple of questions to help understand your needs better. I hope this helps clarify! We hope to earn you back as a customer soon :)

We're sorry to hear about your experience. We’ve thoroughly reviewed this, and we can confirm that our app does not modify or leave any code on your site, so this issue is not caused by Pop Convert 100%. We understand how frustrating this must be and recommend checking with a developer to identify the source. If there’s anything we can do to assist, we will help you with ofcourse. Feel free to shoot a message.

Hi there! We've looked into your account and checked all the settings, Everything looks good. The pop-up is working on your store. Here's a screenshot: https://share.zight.com/Blum1jZA

Hi there, we've just reached out to you via live chat. Please note that the bug on your store was fixed yesterday :)