POPCUSTOMS: Print on Demand

Jan. 15, 2024

This is definitely a great service. Has great mockup tool designs. Quick customer service, Great quality on apparel.

Jan. 4, 2024

Good app.

Dec. 13, 2023

I've ordered a few things and the products have come out vibrant and well-crafted. The communication between me and customer service has been the best, which was a major concern of mine. I am very happy with my choice of going with POPCUSTOMS.

Dec. 13, 2023

Amazing products and service. Thank you! My products I loved, with quick processing time and delivery.

Nov. 28, 2023

Good management and customer service. Be sure to wrap your shipping cost into pricing as this is a global company. I like the variety of personalized products!

Nov. 23, 2023

Excellent customer service from POP Customs! My items arrived in good time and were good print quality. I'm very pleased with them and have put them on my website right away:) Will definitely be ordering more products in the future.

Nov. 20, 2023

So far I have had the best experience with Popcustoms. Ada my customer service rep has been incredible at answering all my questions and resolving any issues I have faced. I just received a big batch of samples and the quality of the products surpassed my expectations and the print quality was fantastic. So thank you to Ada and the Popcustoms team.

Sept. 29, 2023

The customer service comms were great, and i loved the products I ordered on samples, I did a sneak peak preview ad on Indtagram and had lots of people asking about my umbrella i designed.

Sept. 21, 2023

Great support!

Sept. 14, 2023

I've had great experiences with POPCUSTOMS team! They've been responsive and provide updates if there are any issues and offer a HUGE selection of items that other POD stores just don't have. So far the product quality has been good. A few of the items run small, but as long as you are able to inform your customers I think everyone will be happy with the print quality.

Sept. 5, 2023

They have a wide variety of good quality products that I want for my store but couldn't find in other suppliers. Fast response and helpful.

Sept. 1, 2023

Love the bucket hats I just order the canvas material is nice. The stitching on the first example was not the best but I worked with the one of their customer reps and we were able to figure out the issue with the embroidery and now I am a satisfied customer Popcustom Rocks! Thank you guys. https://doobeeadore.com/collections/accessories

Aug. 9, 2023

My First Test Order this company did and outstanding job on the print of the shoes and polyester overall shirt. My Second Order I all ready know the Print will be outstanding. Great Quality, Ok Shipping. Wish I could upload a pic of the shoes. What I love is there's room to make a decent profit, not high like most. The only thing I wish they had were more cotton joggers for men and women.

Aug. 12, 2023

Cotton t-shirts are far too small, not for EU/US sizes! You need to buy 2XL for it to fit like a regular M size. They also shrink a lot after a couple of washes. You guys need to supply EU/US size cotton clothes just like all your competitors have. Polyester is slightly bigger in sizes however quality of those is not good.

Aug. 3, 2023

Wow i've read the other reviews complaining about poor customer service and it couldn't be further from the truth, May and Belan are always so professional while dealing with any of my enquiry, and always reply in a matter of hours at worst. The products are amazing and great quality, top-notch customer service, the branding options are the best on the market so far, I use Popcustoms with confidence! Absolutely 5 Stars!

Aug. 3, 2023

Quality product , Easy to customize product , user friendly website interface , Easy to communicate with support . I love it !

July 31, 2023

couldn't rate POPCUSTOMS higher. very simple website to navigate and amazing customer service. such fast reply's and very helpful

July 9, 2024

担当者も親切で色々なアイテムが作れる素晴らしいサービスだと思いますが、それはPODサービスとしてきちんと機能してこそ言えること。 前回注文したものと同じものが届かない、イメージ通りに仕上がらない（プレビューと納品物の間にずれがある）、梱包が雑…という不安定なサービスのため、お客様への直送はおすすめしません。 必ず手元でチェックしてからお客様へお届けするようにした方が良いです。 また、思うものが上がって来ず、調整に時間がかかるので、年間計画としてこの時期にこれを作ろう…と考えていると大きな機会損失を生みます。 やり取りにも手間がかかり大変なので、あまりあてにできないというのが正直なところです。 ＊＊＊ 利用するのは今回で2回めでしたが、なかなか思い通りのものが仕上がって来ないことにいら立ちと疲れを覚えました。 具体的には… 1回目で発生した問題は、折り畳み傘の袋やベルトのデザインが反映されないまま届いたこと。注文前にプレビューを確認していたので間違いないのですが、注文詳細ページでは傘袋とベルトからデザインが脱落していたことを理由に、「こちらに落ち度はない」と言われ、やり取りの結果「こちらに落ち度はないががディスカウントとクーポンで対応する」ということで落ち着きました。 2回目で発生した問題は、1回目に注文したグレーのバケツハットを注文したところ、白いものが届いたこと。 事前に担当者がInstagramのDMでコンタクトを取ってきたのでやり取りをしていましたが、写真が白に見えていたので「グレーですよね？」と確認したところ、前回の別の色味のグレーを出してきて「これか？」というので「違う、その写真のものが白に見えたので心配になったが、明るいグレーなら良い」と言って進めました。しかし届いたのは紛うことなき白…。明らかに前回と違う色味でした。 問い合わせたところ「アップデートでグレーの色が変わった」と。どう見ても白ですが……。 梱包も雑で袋に入れただけの発送のため、帽子型崩れ防止の緩衝材もぐちゃぐちゃにつぶれひしゃげた状態で届きました。 また、プレビューとは違う仕上がりのスニーカーへの不安を示したがそれについてもノーコメント。納品後、再度確認したところ「サイズにより出方が違う」との回答でしたが、サイズに合わせてプレビュー表示できるようにしていただくか、どのサイズでも同じ出方になるようきっちり合わせていただきたいです。 色が違うことに関して再生産の手配をいただき、「★4のレビューにしてほしい」と要望をいただいたので、★の数を4つにしました。 色についてはイメージ通り。ただし、バケツハットはベース生地が薄いため表面に攣れが生じます。あまり面積のある刺繍にしない方がよさそうです。 ＝＝English＝＝ I think the service is great, with kind staff and the ability to create various items. However, this can only be said if the POD service functions properly. Due to the inconsistent service—items not matching previous orders, products not turning out as expected (discrepancies between previews and delivered items), and sloppy packaging—I do not recommend direct delivery to customers. It’s better to check the items yourself before sending them to customers. Additionally, because the final products often do not meet expectations and require time-consuming adjustments, planning to create specific items at certain times can result in significant opportunity losses. The process is labor-intensive and unreliable, to be honest. ***UPDATE*** This was my second time using the service, and I felt frustration and exhaustion as the products did not turn out as expected. Specifically: The first issue was that the design on the umbrella bag and belt was not reflected on the delivered product. Although I had confirmed the preview before ordering, I was told that there was no fault on their part because the design was missing from the umbrella bag and belt on the order detail page. After some back-and-forth, they agreed to offer a discount and coupons as a resolution, even though they maintained it wasn’t their fault. The second issue occurred when I ordered a gray bucket hat similar to the one from my first order, but received a white one instead. I had been in contact with the staff via Instagram DM, and when the photo appeared white, I asked, "Is this gray?" They showed me a different shade of gray from my previous order and asked, "Is it this?" I replied, "No, I was worried because the one in the photo looked white, but as long as it’s a light gray, it's fine." However, what arrived was undeniably white, clearly different from the previous shade. When I inquired, they said, "The gray color changed with an update," but it looked completely white. The packaging was sloppy, and the cushioning to prevent the hat from getting misshapen was completely crushed. Additionally, I expressed concerns about the sneakers that didn’t match the preview, but received no comments. After delivery, I was told, "The appearance varies by size." I would like them to either adjust the preview to match the size or ensure that the design remains consistent across all sizes. ***UPDATE*** I arranged for a replacement due to the color discrepancy, and was asked to leave a 4-star review, which I did. The color was as expected, but the bucket hat’s thin base fabric caused puckering on the surface. It seems best to avoid large embroidered areas.

July 23, 2023

I love working with popcustoms and the quality of the material! I would highly recommend using their services.

July 22, 2023

Recommend. Received the shoes in the expected delivery time. Exceeded my expectations on quality, felt sturdy and made with high quality materials. The shoes were grippy and comfortable. The print came out perfect and the embroidery looked exactly like the mockup. I wanted high quality products for my store and had a few suppliers listed. Out of all the suppliers I have tested, this is the only one to provide good quality goods for an affordable price.