CartHook Upsells
CartHook Post Purchase Upsell: Lift AOV with 1Click Checkout
Rating
4.2
feedback
90
chart
#1,827
All reviews
Review RSS Feed
May 20, 2021
App seems easy enough to use. BUT: There is no internal confirmation email, or any other type of notification, when someone purchases a post sale through the app. SO if you auto print your orders as they come in, the upsell will not be on the order. So now you need to manually check everyday to see if there are any post sells? This leaves way too much room for human error. It is 2021 and i can not believe they can not send a simple email, or some other notification to any other of the thousands of app integrations out there (ie:SLACK), when an order has a post sell added to it. Especially considering with the $50/mo fee and a 1% royalty, this should be standard. Another issue is if you want to offer a few small add-ons, they do not show all at one time. They are in series. The flow is annoying this way and seems like a never ending upsell attempt to the customer. They should have a template to add multiple items on the same upsell page.
Hi Advanced Metal Art! We are sorry to hear you didn't enjoy your experience with our app. Our post-purchase offers are added to the initial order via Shopify's edit order API. This is how we can provide a 1-click purchase experience. Shopify has implemented what is called a fulfillment hold on post-purchase order items which, unfortunately, do not play well with auto-fulfillment. Their recommendation is to utilize manual fulfillment or a 3rd party fulfillment app as this is currently a limitation for all 1-click post-purchase offer apps. Since the orders, email notifications, and fulfillment statuses are handled directly by Shopify, we definitely recommend reaching out to your rep to provide feedback. We are also in close touch with the Shopify product team on merchant feedback. We do have plans to implement multiple-product offer pages in the future as well as provide more customization for when the 2nd offer in your funnel will display based on your shopper's actions. We hope to work with you again in the future!
April 14, 2021
We're seeing great success with CartHook's post-purchase offers (+30% lift). The funnel was easy to implement and their team was very responsive when we reached out for guidance on best practices. Would highly recommend CartHook to any business looking to increase AOV.
Wow, over 30% lift? You are killing it! Thank you so much for your review. Please let us know if you need anything else at all.
March 23, 2021
I have been waiting for Shopify to support something like this for 5 years. Nothing will drove your AOV's higher than Post Checkout upsells. As of the time of this review it only works with Credit Cards (not Shop Pay, PayPal, or other gateways) but hopefully Shopify will loosen the reins a bit here and allow support for other gateways. Should at least be able to do PayPal.
Hi SideShaper! Thank you so much for your review. We are glad to hear you are seeing an increase in AOV! We also can't wait for Shopify to support wallets and other payment providers in the near future, stay tuned!
Dec. 16, 2020
Great upsell app. Generated a lot of revenue for me. Looking forward to upgrades to help customize offers more
Thank you for the five-star reply, VitalSleep! We're so thrilled to hear you're seeing great results with our app. Cheers to a successful 2021!
Dec. 2, 2020
Carthook has increased our AOV by 24%. Every Shopify store should be using CH to increase AOV and LTV. Setting up a funnel takes 5 minutes and has easily been the most impactful change we've made to our Shopify store to drive revenue.
Thank you for the five-star review! CartHook :hearts: Disco! We're so glad to hear you're seeing results! Here's to continued success and a great partnership!
Nov. 26, 2020
Would be great IF it supported multi currency and would allow you to add collections rather on a product by product basis
Thank you for the review and your honesty. We hear you on multicurrency and collection support. We're hopeful Shopify will open up support for both features in early 2021. Let's keep in touch; we'd love to have you back!
Nov. 23, 2020
I like how simple it is use use. Since my makeup company started using it we have seen up sells every single day. Can't complain about that.
Thank you so much for the positive rating, Hank & Henry! We're happy that you're happy, and we're looking forward to continuing to skyrocket your store to the next level with post-purchase offers. We appreciate your support :-)
Nov. 17, 2020
This app used to be so much better. I think Shopify made them change it all up and now it really sucks. We're not getting any conversions on our post purchase upsells anymore. I wish we could have access to the old version as we were one of the first customers.
I'm sorry to hear that you aren't having a great experience with our new app. I'd love to make it right and have our support team look into why you aren't seeing any conversions. If you're open to discussing this further, please reach out to us at [email protected]. We're here to help!
Nov. 4, 2020
Just started using this, but I can see where this will be a SUPER profitable app. So excited to have this in time for BFCM!
We're happy to see that you're getting a 5-star experience at Bark Party! We can't wait to see you soar during BFCM!
Oct. 29, 2020
Carthook always offers great support and they are always there to help! Big fan! I tested the app even if is very basic for now it does what it says. Looking forward some more out of the box funnels and design customization
CartHook loves Kettle & Fire! Thank you for the 5-star review, and we're all very grateful for the continued support. Here's to a successful BFCM!