CartHook Post Purchase Upsell
CartHook Post Purchase Upsell: Lift AOV with 1Click Checkout
Rating
4.8
feedback
85
chart
#455
All reviews
Rating Breakdown
Dec. 2, 2021
Amazing app, generates tons of revenue for us. And we even haven't started to optimize, excited to see what we can achieve
Amazing, thank you for the review! We love Turn Me Royal here at CartHook where your artists turn you and your loved ones into beautiful pieces of royal artwork. What a great gift idea for the holidays!
Dec. 2, 2021
This app is amazing if you want to make money on your website. A perfect way to get up your average order value.
Thank you so much for your review! Increasing AOV and LTV is what we aim for here at CartHook. ProLon® Fast has definitely found the secret to post-purchase success, congrats!
Dec. 1, 2021
We have done hundreds of thousands in revenue through cart-hook now and it has been pretty great for us. I wish there was a little more flexability on the upsell flows and how many offers you can create. I also wish you didnt lose historical test data. Other than that it has been perfect for our needs!
Thanks for your review, we love Slabway here at CartHook! We appreciate your feedback, stay tuned for more great enhancements coming in 2022!
Sept. 20, 2021
CartHook has been a great addition to our shop to improve average order value. It's easy and intuitive to set up new post-purchase funnels, and recent feature additions based on tags and collections are a huge plus. It has seamlessly integrated into the fulfillment end of our business, as well. The support team has been responsive, and we look forward to testing out some new deals for our upcoming busy holiday season.
Hi Sock Drawer - Thank you so much for your review. We are glad you are seeing increases to your AOV. Feel free to reach out to us with any questions at all!
Aug. 23, 2021
Excellent Shopify App -- Does a stellar job for the whole Post Purchase Offer process, from the configuration of the upsells all the way to the analytics. Setup couldn't be easier and a HUGE +1 on their customer service, basically unparalleled when it comes to Shopify Apps. Thank you CartHook team!
Thank you, Mockingbird! We are so glad you find the app easy to use and our support team to be helpful. We are delighted to have you on board!
Aug. 9, 2021
CartHook is a MUCH better alternative to Zipify OCU. In short, I'd say the main reason why I like it better is because it doesn't come with weird rules/restrictions like Zipify OCU does. For example, with OCU you can't add text without also adding an image, and it's missing some basic features like image carousel. Every ecommerce website since the 90's has had an image carousel, yet Zipify OCU doesn't. CartHook suffers from neither of these annoying (and quite frankly, embarrassing) problems that OCU has. CartHook is simple, powerful, and it just plain works. There are obviously some restrictions with the app which are probably Shopify's fault (they only allow certain elements to be edited on their native checkout). But other than a few nitpicky things, it's great. One small thing I wish it did was that when you click an image in the image carousel, it would automatically select that variant from the drop down menu. Example: You click on the image of the red shirt, and it shows the red shirt in the image carousel, but I wish it also selected that variant from the drop down menu. This is a relatively small thing, and overall, CartHook works great.
Thank you so much for your review, Joyride Harness. We're happy that you're happy, please let us know if you need anything at all!
Aug. 3, 2021
We use Carthook in many different ways to help with our marketing objectives. It is very useful for upsell items as well as sale items that we are trying to blow out. It is very easy to use and the analytics are great.
Thank you so much for the review. We are glad you are finding success with our app, HydroJug!
May 20, 2021
App seems easy enough to use. BUT: There is no internal confirmation email, or any other type of notification, when someone purchases a post sale through the app. SO if you auto print your orders as they come in, the upsell will not be on the order. So now you need to manually check everyday to see if there are any post sells? This leaves way too much room for human error. It is 2021 and i can not believe they can not send a simple email, or some other notification to any other of the thousands of app integrations out there (ie:SLACK), when an order has a post sell added to it. Especially considering with the $50/mo fee and a 1% royalty, this should be standard. Another issue is if you want to offer a few small add-ons, they do not show all at one time. They are in series. The flow is annoying this way and seems like a never ending upsell attempt to the customer. They should have a template to add multiple items on the same upsell page.
Hi Advanced Metal Art! We are sorry to hear you didn't enjoy your experience with our app. Our post-purchase offers are added to the initial order via Shopify's edit order API. This is how we can provide a 1-click purchase experience. Shopify has implemented what is called a fulfillment hold on post-purchase order items which, unfortunately, do not play well with auto-fulfillment. Their recommendation is to utilize manual fulfillment or a 3rd party fulfillment app as this is currently a limitation for all 1-click post-purchase offer apps. Since the orders, email notifications, and fulfillment statuses are handled directly by Shopify, we definitely recommend reaching out to your rep to provide feedback. We are also in close touch with the Shopify product team on merchant feedback. We do have plans to implement multiple-product offer pages in the future as well as provide more customization for when the 2nd offer in your funnel will display based on your shopper's actions. We hope to work with you again in the future!
April 14, 2021
We're seeing great success with CartHook's post-purchase offers (+30% lift). The funnel was easy to implement and their team was very responsive when we reached out for guidance on best practices. Would highly recommend CartHook to any business looking to increase AOV.
Wow, over 30% lift? You are killing it! Thank you so much for your review. Please let us know if you need anything else at all.
March 23, 2021
I have been waiting for Shopify to support something like this for 5 years. Nothing will drove your AOV's higher than Post Checkout upsells. As of the time of this review it only works with Credit Cards (not Shop Pay, PayPal, or other gateways) but hopefully Shopify will loosen the reins a bit here and allow support for other gateways. Should at least be able to do PayPal.
Hi SideShaper! Thank you so much for your review. We are glad to hear you are seeing an increase in AOV! We also can't wait for Shopify to support wallets and other payment providers in the near future, stay tuned!
Feb. 17, 2021
This app def is slow and the design options are pretty bad for building brand trust. They really need to invest in having 5 solid templates for us to pick from that are done well. Also, the app doesn't work with Recharge subscriptions (which other upsells like Zipify do offer– I've seen it in action). On a PLUS, it has increased my average order, which is nice. Yet I prob won't be staying around much longer if they don't start working on the issues I described above.
Hi Simple Green Smoothies, thank you for the review and glad to hear your AOV has increased with the use of our app! Great news, we have some really great offer editor updates coming up in our next release. The good thing about our post-purchase offers is they automatically inherit your store's theme and styling so they fit in seamlessly with your checkout flow. As for subscriptions, this is currently a limitation for all one-click post-purchase offer apps since all payment processing is handled via Shopify. They've assured us they are working on a resolution soon. Please feel free to reach out to us via in-app chat or at [email protected] if you need anything at all!
Feb. 10, 2021
Extremely slow load speed. It will cause your sales to drop, effectively losing you money. 1/5, I will not recommend this app to anyone except my worst enemies. Lol.
Feb. 26, 2021
I have been with Carthook in the past, and they have always had a very severe attitude problem when their app has a bug and doesn't work properly. In my most recent case, there was an issue with the custom tracking code. I reached out to them, and after 30 back-and-forth emails PLUS a rude and incompetent customer service, the CEO decided to revoke the account. PLUS, they also overbilled me, BANNED my account and refused to refund me. I have spent over 1,000 dollars on wasted ad spend, and will now proceed to opening a dispute with them. The current carthook version is a total joke too. The whole purpose of an upsell app is to make you more money. HOWEVER, due to the extremely slow load speed, the app will murder your conversions- Amazon has done a study to show that for every 1s longer an app takes to load, it will kill your conversion by about 10%. Carthook takes about 6s to load- 3s more than shopify's native checkout pages and that means you earn 30% less. This app will cost you more money than it can make you. All in, don't bother wasting your time giving this app a try.
Feb. 9, 2021
I mean it does the job. It makes post-purchase upsell extremely easy. The only problem is it makes it too easy for customers. Almost every single customer that purchased the upsell sent us an email asking if we could give them a refund because they accidentally added it. This happened all but 2 times.
Hi and thank you for your feedback! Here at CartHook, one of our main focuses is ensuring a delightful shopper journey, so we'd love to hear more about your particular experience and see where your offers can be optimized. Please feel free to reach out to us via in-app chat or at [email protected] if you would like to discuss.
Jan. 13, 2021
Been using this app for about a month now and it is great. Just yesterday for example I had 11 total orders, 7 of them had a Post Purchase Upsell through CartHook, which is really amazing! Just one thing though, unlike Zipify OCU, this app does NOT automatically add a tag to the orders in Shopify. I have raised this to them a month ago and they said they were working on it, but still it hasn't been added as a function. It is very important as most third party fulfilment apps do not recognise the PPUpsells.
Hi! Thank you for the review. We greatly appreciate your feedback. Since our Post Purchase Offers app utilizes order editing instead of creating a new order, Shopify recommends requesting your fulfillment app to use the "create_at_max" in the Orders API and add a time buffer to ensure any order created within X minutes is not fetched at their default sync interval. Our recommendation is to delay order syncing with 3rd party fulfillment apps by 30-60 minutes. We are continuing to build out new functionality, so stay tuned! Feel free to also reach out to our support team for any additional questions or feedback. Thanks!
Dec. 16, 2020
Great upsell app. Generated a lot of revenue for me. Looking forward to upgrades to help customize offers more
Thank you for the five-star reply, VitalSleep! We're so thrilled to hear you're seeing great results with our app. Cheers to a successful 2021!
Dec. 2, 2020
Carthook has increased our AOV by 24%. Every Shopify store should be using CH to increase AOV and LTV. Setting up a funnel takes 5 minutes and has easily been the most impactful change we've made to our Shopify store to drive revenue.
Thank you for the five-star review! CartHook :hearts: Disco! We're so glad to hear you're seeing results! Here's to continued success and a great partnership!
Nov. 26, 2020
Would be great IF it supported multi currency and would allow you to add collections rather on a product by product basis
Thank you for the review and your honesty. We hear you on multicurrency and collection support. We're hopeful Shopify will open up support for both features in early 2021. Let's keep in touch; we'd love to have you back!
Nov. 23, 2020
I like how simple it is use use. Since my makeup company started using it we have seen up sells every single day. Can't complain about that.
Thank you so much for the positive rating, Hank & Henry! We're happy that you're happy, and we're looking forward to continuing to skyrocket your store to the next level with post-purchase offers. We appreciate your support :-)
Nov. 17, 2020
This app used to be so much better. I think Shopify made them change it all up and now it really sucks. We're not getting any conversions on our post purchase upsells anymore. I wish we could have access to the old version as we were one of the first customers.
I'm sorry to hear that you aren't having a great experience with our new app. I'd love to make it right and have our support team look into why you aren't seeing any conversions. If you're open to discussing this further, please reach out to us at [email protected]. We're here to help!