Postscript SMS Marketing

Jan. 16, 2026

Updating my review from a few years ago as customer service has gone downhill or almost nonexistent. Technical products like this that are prone to glitches need actual customer support. I reached out via email in November and it took days to hear back. Who wants to go back and forth via email over the course of days when it could be solved in minutes? And replacing it with AI support is a leap backward.

Nov. 28, 2025

Nov. 10, 2025

Sept. 18, 2025

I can't believe the lack of customer service. NO ONE is available on chat and no response from your email team either. What a colossal disappointment!

April 28, 2025

They charge $25 even if you havent sent any text marketing out, trying to find another text marketing app to go with

Jan. 31, 2025

I thought I liked Postscript, until their customer support team told me I was able to cancel and out of contract before I apparently was. The fun part, they do not include your contract anywhere in their platform billing, so if you have been with them for three years like I have and decide you want to move on - you basically have to dig through files to ensure you are out of contract (which for me was yearly and rolled into another YEAR LONG term). The day before the next billing cycle starts I tried to confirm I am uninstalled and won't be charged in February, but the joke is on me. Turns out their customer support is terrible. Don't use this service.

Jan. 19, 2025

Dont fall for their scam.... This app advertise a plan at 0$ but they charge you 25$ even if you dont use it and refuse to refund it. The use a loophole of advertising free but its not free its 25$ a months even if you dont use it. I downloaded it and wanted to see the features but I didnt use it and they charges me 3 months which they refuse to refund. Such a bad customer service and business model it should be illegal to advertise a 0$ plan if its 25$ minimum that you are being charge anyway

Jan. 6, 2025

I thought i experienced bad customer service. This is by far the worst. Horrible customer service. Would not recommend it to anyone. The sale tried to get me to sign the contract but they have 0 customer service, especially for the lower plan, I am not sure about the other plan. Also, people seem to be not knowledgeable. I want to get out of the contract.

Nov. 27, 2024

Postcript is billing me for a service that I have not had or used for several months. Their loophole to refusing to resolve this issue is that the service is installed on my website. If that were true, I would be able to uninstall it, correct? However, I cannot uninstall it because it isn't installed. This is resulting in them continuing to bill me month after month for a service I have no access to. I don't know what else to call this but fraud. I've been emailing their rude customer service agent for days with no resolve, and they are dragging this out to continue billing me.

Nov. 8, 2024

Be careful. They will lock you into a contract and auto renew it with no notice. We wanted to cancel but unfortunately we were about a week after renewal date. Instead of understanding our situation and charge a prorated fee or any other solution, they were asking a $7,392.42 buyout fee. They don't care, no exceptions, whatever your circumstances might be. We are stuck paying for this app for another half year even though we wanted to switch back to Klaviyo.

Aug. 28, 2024

Their terms on rollover credits is not obvious. You have to read their terms of service. My bad for not doing so but I reached out because I spent $200/month for 9 months not knowing and trying to stockpile my credits - so $1800 and they were unwilling to help me recoup any of my wasted money or credits.

June 13, 2024

0/10 for customer service. they will waste your time.

April 30, 2024

STAY AWAY OF THIS APP! Their customer support is terrible. We have a problem verifying the TOLL number which said not to approve our account because related to "sells products considered to be prohibited content". We have nothing to do with weed or alcohol, just a beauty supply. We reached out to them twice, not even a solution, sending us a bunch of bsh!t instructions and left.

April 29, 2024

is not working for my customers! i got no help to translate in Norwegain. Sms code is not working and email for weeks!

Dec. 29, 2023

I have been a postscript customer for 1.5-2 years and I would highly recommend not using them. I've found other service providers who give 100x better service at a much lower price. I'm perplexed as to how this software has a 4.9. They have been charging us for 6 months even though we expressed that we want to unsubscribe. Post billing us for no usage for 6 months, after uninstalling the app they have billed us almost 2000$ in a month. I am deeply disappointed in how shopify allows such companies to bill us in such a fraudulent ways. Topping all of this off, is their support who will never try to solve the problem and will reroute you to their sales and legal teams who will only try to retain you for longer by baiting your own money. I've not found such a terrible app all my life and I would caution any shopify owner on using postscript.

Dec. 23, 2023

I am trying to send an SMS campaign, but I could not send it due to a system problem. I tried to contact customer service many times, they said they would get back to me, but they never did.

Oct. 22, 2023

If I could give this app zero stars I would. My company has been using this app over a year and the experience is the worst. Taking money from small business owners and not delivering is the worst form of business practice. Whenever we text our customers the messages are not being delivered but your company is getting compensated. We reached out to customer service to get a resolution and instead of assisting my company we received the run around. Some of my customers aren't receiving our marketing messages and your company needs to reimburse us.

June 6, 2023

Tedious to navigate. Customer service lacking, usually takes days and several reps, to answer most simplest concerns.

April 8, 2023

I changed to their new plan - "charge by usage" - like four days ago, to save some money because I didn't use SMS Marketing as much. I went from paying $50 a month, to being charged $987 in three days out of nowhere. I literally sent out two campaigns and have 511 subscribers. Before this, I used this app occasionally and it went well, but this was outrageous.

March 21, 2023

I used to LOVE this app, until they change their billing, I currently have only 400 sub on my list, I was paying $25 a month for 2500 credits, which was good for my growing business, I decided to try their free plan little did I know I'll be charged .15 for each text. Which is so unfair!!! I hate that I switch my plan. I'm going to find another provider that cares!! Not fair for growing businesses!!!!