All reviews

Rating Breakdown

  • 5
    96% (1,136 ratings)
  • 4
    2% (24 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (25 ratings)

Reviews with Text

  • 100% (1,185)
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5 / 5 Share

Aug. 12, 2020

Really wasn't expecting my inquiry to be answered at midnight. But they came through and helped me through setup and added the automations for FREE!! Awesome customer support. Super knowledgeable and friendly. Can't wait to see the full extent of this app and how many conversions it will make with customer engagement.

Using app

18 minutes

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 11, 2020

Great start-up support! Can't wait for the rest! Zev is super funny with all the .gif -ting and treats us like we are celebrity queens.

Using app

About 1 hour

Total reviews

2

Average rating

3.0

5 / 5 Share

Aug. 11, 2020

Best SMS tool for Shopify and really helpful support and service! If you're in need of a way to get started with SMS, look no further.

Store

KIZIK

Using app

7 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Aug. 10, 2020

Great experience helped me found what I needed. I will continue using this great app and also share it.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 10, 2020

Support is top notch. Their team is "Johhny on the Spot" responsive. It integrates well with other platforms and is extremely versatile. It is a must have for any shopify store trying to take their marketing and engagement to the next level. Happy to have found them for getting text reminders to my customers!

Using app

About 6 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 10, 2020

Great customer service-so fast at answering my questions, easy platform to use---love the ability to add in a GIF via text message!

Using app

15 days

Total reviews

6

Average rating

4.8

5 / 5 Share

Aug. 10, 2020

Been using them for over a year and pretty happy. They have given a lot of personalized support and consulting, which is a must for a brand like us with a lean team and no dedicated role for this. Feel like more of a partnership than a "number" like you do with some of the bigger platforms out there.

Using app

Over 1 year

Total reviews

9

Average rating

4.6

5 / 5 Share

Aug. 9, 2020

just signed up. had a question and they answered promptly! During our chat I ended up getting a sale for 2 items. I cant wait to really sit down and learn this app!

Using app

About 20 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 9, 2020

Great app! modern, authentic and customer service is great! Zev, was outstanding walking us through automations.

Store

NCMPRBL

Using app

3 days

Total reviews

23

Average rating

5.0

5 / 5 Share

Aug. 7, 2020

Amazing..Way better than Attentive. Full Self Service and Customer Support is amazing and supper responsive.

Store

SwissRX

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 6, 2020

INCREDIBLE customer support and seriously the best SMS app we have ever used!! Give em your money, they will make you more!

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 6, 2020

We recently made the switch to Postscript and have been extremely impressed with the customer service (shoutout to Zev!), the ease of the platform, and the integrations Postscript offers us. Their CS team is always available to help and answer questions. It's easy to setup new automations and campaigns that drive revenue and grow our SMS list and last but not least Postscript easily integrates with many platforms/tools we already use to give our customers a cohesive experience.

Using app

17 days

Total reviews

9

Average rating

5.0

5 / 5 Share

Aug. 6, 2020

Postscript is by far the best text marketing app on the market. Has made an incredible difference in our sales and marketing strategy. Shannon is an absolute rockstar!!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 5, 2020

We at agood.com, use Postscript for all International customers and the power of what you can do with the platform outcompete all other options. Especially if you are looking into customisations and subscriptions. Customer service is 5 stars

Using app

3 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Aug. 5, 2020

Great support! lots of flexibility to configure different flows for mobile vs desktop, and the ability to tie a click from an unidentified mobile device through to checkout so it gets properly associated with the shopify customer is clutch.

Using app

29 days

Total reviews

11

Average rating

5.0

5 / 5 Share

Aug. 4, 2020

Fantastic team here, and an even better app. From 0-60, this team provides best in class service and support. We love everything about Postscript!

Store

OLIPOP

Using app

4 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Aug. 4, 2020

Totally happy with the app. We can now communicate with our customers more efficiently! Plus the customer service is absolutely amazing!

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 4, 2020

Customer service is great, always a quick response. Great price and lots of features to use. I'd encourage anyone to test this one out first, I don't think you'll want to find another one.

Using app

27 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 4, 2020

I had some issues with activation for my automations so I messaged support for help. It was 12:30 am EST and I was't expecting a response however they knew the issue that I was having and solved it promptly! Great customer support!

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 3, 2020

I worked with Shannon on helping me get everything setup properly and she was amazing. Thank you Shannon.

Using app

Over 1 year

Total reviews

3

Average rating

3.7