Postscript SMS Marketing

Great app and great support team! They helped us resolve an issue with SMS previews and kept us updated every step of the way. The app is easy to use and the team is very helpful!

We have used it for over a year and we still love it!! New features all the time is very helpful and support is great as well.

Really intuitive and easy to work with! I love the automations and Postscript works really well with our Shopify website.

Good app and great team that helps you to get onboarded. Support chat is also a big plus. We love it at Kompsos!

Great app since we started until now! Their customer support team is very responsive which is always a must with all these shopify apps!

Lightning-fast help is available with their live chat customer service. Faith's quick action allowed me to resolve a customer question in record time.

SMS marketing is obviously the future, and it's important to have a good partner in the technology. The Postscript app functionality and capability is excellent, but what really seals the deal is their hands-on and helpful support. We threw some really complicated queries and our support rep Faith undertook an investigation and solved the case in a way that would make sherlock holmes jealous.

Taylor--for being the realest and sourcing quick solutions while I needed some very time sensitive troubleshooting assistance.

Taylor on the customer support team was very helpful and quick to answer a few questions! Much appreciated!

First off, the pricing and more importantly, the customer service from Postscript is vastly superior to anything out there. Theyre always available to help with things when needed. For the most part, the user experience is pretty self explanatory and easy to build campaigns with. Most campaigns take like, 20 minutes or less to put together. It's not quite 5 stars for me simply because I've spent an hour designing 2 separate flows with responses to customers replies and both times the campaign never completed. The most recent of these went out to 6.8% of my list when it was supposed to go out to 100% of subscribers. It was a huge waste of my time and due to the time sensitivity of the message, couldnt be sent out later. Just be aware that the service isnt fully functional ALL the time.

Taylor was amazing at providing me with the support needed to upload my list and went above and beyond.

Postscript has been an absolute game-changer for our business. The onboarding process is best-in-class, and their team is always available to help us succeed. They have a deep understanding of SMS marketing, and they are constantly innovating to help us reach our goals. And their support, specifically Taylor is beyond amazing! Taylor was able to solve my problem in a friendly and efficient manner. She was very personable and attentive. I didn't feel like I was talking to a bot or that she was talking to 20 other people at the same time. Love this platform but more so the people behind it!

Taylor was very patient with me and helped answer my questions to navigate the system. She took time to explain the entire process to me and committed to following up. Thank you!

S/O to Taylor! There was an issue with one of our automations and her and the engineering team didn't stop investigating it until they found a solution even though I was about to move forward with plan b. Their team and level of support can't be beat.

I changed to their new plan - "charge by usage" - like four days ago, to save some money because I didn't use SMS Marketing as much. I went from paying $50 a month, to being charged $987 in three days out of nowhere. I literally sent out two campaigns and have 511 subscribers. Before this, I used this app occasionally and it went well, but this was outrageous.

I used to LOVE this app, until they change their billing, I currently have only 400 sub on my list, I was paying $25 a month for 2500 credits, which was good for my growing business, I decided to try their free plan little did I know I'll be charged .15 for each text. Which is so unfair!!! I hate that I switch my plan. I'm going to find another provider that cares!! Not fair for growing businesses!!!!

Shiny modern app but it does not sync well with Shopify and it is deceptive. They don't mention that "international" SMS is 10 times (yes TEN times) the cost of US SMS. It's not mentioned on their app listing nor on their pricing page, only hidden away in the documentation. By international it literally means any other country so if your store is strictly restircted to US you're better off with one of the other SMS apps.

What a great app to start with your SMS marketing. We had no issues during the installation. Setting up new SMS campaigns was very easy and straightforward. They have a ton of helpful resources on their website which is a big plus. We contacted customer service once as we had very specific questions and got a reply within 10 minutes. So far so good!

Just got introduced to postscript and I had maggie walk me through the basics for me she was extremely helpful, patient and knowledgeable. It was a smooth transition from the app I was using and I'm glad I switched over. Postscript is beginner friendly and I love it !

Taylor was great in assisting me today! She was so knowledgeable and helpful. She is even following up on email. Thank you!