Postscript SMS Marketing

June 20, 2023

I have used PS for a while now. I tried another app that had both email and SMS because of FOMO, but I'm back within a week. Their customer service is top notch. I am able to chat with a human and not a bot when I have questions.

June 14, 2023

Just onboarded to the platform and had the pleasure of working with Meg! She's a lifesaver and couldn't have done it without her!!!!

June 13, 2023

Great customer service. Thanks to Meg for helping us get things in order! Very knowledgeable and helpful getting started and customizing our campaigns/automations.

June 7, 2023

Pros: the customer service team via support chat is great. Wait times are super fast and I have solved many problems with their help! I also love the product back in stock feature is one of the options rather than an entirely separate app. Also really like the updated automations that were written for us. Cons: A few more touch points during onboarding would have been good, and there's a few key metrics I feel are missing from analytics

June 7, 2023

Taylor in Customer Support is A-Mazing. Being a new user I was having trouble navigating but Taylor was quick to respond and assist me!!

June 6, 2023

Tedious to navigate. Customer service lacking, usually takes days and several reps, to answer most simplest concerns.

June 2, 2023

Taylor from customer service was so helpful! She responded with questions that I had on launching a sale campaign and got back to me in record time! She answered all of my questions and I was able to launch my campaign successfully.

May 31, 2023

Always an easy platform with all the extra help we need! Taylor was prompt to help me on the website CS end!

May 30, 2023

Great app and great support team! They helped us resolve an issue with SMS previews and kept us updated every step of the way. The app is easy to use and the team is very helpful!

May 24, 2023

We have used it for over a year and we still love it!! New features all the time is very helpful and support is great as well.

May 23, 2023

Really intuitive and easy to work with! I love the automations and Postscript works really well with our Shopify website.

May 22, 2023

Good app and great team that helps you to get onboarded. Support chat is also a big plus. We love it at Kompsos!

May 22, 2023

Great app since we started until now! Their customer support team is very responsive which is always a must with all these shopify apps!

May 22, 2023

Lightning-fast help is available with their live chat customer service. Faith's quick action allowed me to resolve a customer question in record time.

May 19, 2023

SMS marketing is obviously the future, and it's important to have a good partner in the technology. The Postscript app functionality and capability is excellent, but what really seals the deal is their hands-on and helpful support. We threw some really complicated queries and our support rep Faith undertook an investigation and solved the case in a way that would make sherlock holmes jealous.

May 17, 2023

Taylor--for being the realest and sourcing quick solutions while I needed some very time sensitive troubleshooting assistance.

May 17, 2023

Taylor on the customer support team was very helpful and quick to answer a few questions! Much appreciated!

May 15, 2023

First off, the pricing and more importantly, the customer service from Postscript is vastly superior to anything out there. Theyre always available to help with things when needed. For the most part, the user experience is pretty self explanatory and easy to build campaigns with. Most campaigns take like, 20 minutes or less to put together. It's not quite 5 stars for me simply because I've spent an hour designing 2 separate flows with responses to customers replies and both times the campaign never completed. The most recent of these went out to 6.8% of my list when it was supposed to go out to 100% of subscribers. It was a huge waste of my time and due to the time sensitivity of the message, couldnt be sent out later. Just be aware that the service isnt fully functional ALL the time.

May 12, 2023

Taylor was amazing at providing me with the support needed to upload my list and went above and beyond.

May 11, 2023

Postscript has been an absolute game-changer for our business. The onboarding process is best-in-class, and their team is always available to help us succeed. They have a deep understanding of SMS marketing, and they are constantly innovating to help us reach our goals. And their support, specifically Taylor is beyond amazing! Taylor was able to solve my problem in a friendly and efficient manner. She was very personable and attentive. I didn't feel like I was talking to a bot or that she was talking to 20 other people at the same time. Love this platform but more so the people behind it!