All reviews

Rating Breakdown

  • 5
    97% (1,904 ratings)
  • 4
    2% (35 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (26 ratings)
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1 / 5 Share

Dec. 23, 2023

I am trying to send an SMS campaign, but I could not send it due to a system problem. I tried to contact customer service many times, they said they would get back to me, but they never did.

Using app

4 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 27, 2023

Postscript has totally changed the game for our business. My conversion rates were in the basement and since installing postscript they have tripled. Not only does the product work, the CS team is incredibly responsive, highly knowledgeable, and super kind. If you aren't using postscript, you're hurting your business!!!

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 14, 2023

I have to say, this app is seriously impressing me with its smooth performance. It's been a pleasure to use! And the cherry on top is the amazing support team. They've been so incredibly helpful and kind, going above and beyond to address any questions or concerns I have.

Using app

15 days

Total reviews

10

Average rating

3.1

1 / 5 Share

Oct. 22, 2023

If I could give this app zero stars I would. My company has been using this app over a year and the experience is the worst. Taking money from small business owners and not delivering is the worst form of business practice. Whenever we text our customers the messages are not being delivered but your company is getting compensated. We reached out to customer service to get a resolution and instead of assisting my company we received the run around. Some of my customers aren't receiving our marketing messages and your company needs to reimburse us.

Using app

About 3 years

Total reviews

1

Average rating

1.0

5 / 5 Share

Sept. 11, 2023

The BEST SMS software on Shopify...without a doubt. Intelligent staff with willingness to think outside the box with their partners! Couldn't recommend enough.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 17, 2023

i absolutely love the live chat option - my questions were answered in seconds and things that previously took at least a few hours, if not a day, with other companies was solved in under 5 minutes with the live chat option. HUGE thanks to Taylor who helped me on live chat and was so efficient and supportive of getting my problem solved quickly!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 15, 2023

We have LOVED working with Postscript! It is easy and intuitive to set up campaigns and automations. We have made our SMS channel more conversational and lucrative since our switch to Postscript. Our CSM Travis is always so on top of our account and comes with helpful recommendations and data. Definitely the best CSM out there. We also had a fantastic onboarding team who set us up, Jared and Kaci. In summary, 10/10 and full 5 stars for Postscript!

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 11, 2023

This is the only SMS platform you should be using. A reliable team, an amazing back-end system, and a proven way to ditch your email and get your warm customers in the funnel! FLUX is team Postscript baby!

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 2, 2023

Awesome customer service and great program! We use automations and text campaigns that are linked with our other apps

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 31, 2023

Postscript is a really good app for SMS. Very straightforward and the whole team are amazing! Especially Taylor! :) Thanks team!

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

July 27, 2023

Amazing customer service. Elizabeth was very attentive. Their user interface is phenomenal and the functionality is perfect

Using app

About 5 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

July 26, 2023

Just completed the set up, and everything is working perfectly. I had a few questions while I was getting everything figured out and the support team (live chat and email) have been exceptionally helpful. Very pleased with the move over to Postscript.

Store

Ejis

Using app

7 days

Total reviews

5

Average rating

5.0

5 / 5 Share

July 20, 2023

Love the app, very versatile and easy to figure out. Love the automation options and drip campaign capabilities!

Using app

About 1 year

Total reviews

12

Average rating

4.9

5 / 5 Share

July 20, 2023

Awesome company and app! Very user-friendly and customer service is fantastic. Also, they are constantly rolling out new features which is great!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 14, 2023

Best SMS app in the game. The platform is super intuitive to use and customer support is always there when we need it and always gets whatever we need built out for our SMS campaigns and/or strategy built precisely how we want it!

Using app

Over 1 year

Total reviews

7

Average rating

5.0

4 / 5 Share

July 14, 2023

Great platform and great support. Sometimes the UX can be a little clunky but nothing that can't be improved. Definitely a must-have for all stores.

Using app

9 months

Total reviews

1

Average rating

4.0

5 / 5 Share

July 13, 2023

Been using it for a year and its been very user friendly. I started out knowing nothing about SMS and learned tons through the CSM and Customer support team. They are very easy to work with and the response rate is almost instant.

Store

8GREENS

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 7, 2023

Taylor was AWESOME!! She was a such big help and was quick to answer any questions I had with great knowledge all around! I have a lot on my plate and she helped put my worries at ease. Thank you Taylor!!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 7, 2023

app is truly easy to use and much better than other apps like Klayvio, which I've tried before. Great for SMS because there isn't any double opt-in that you have to worry about! Recommend 10/10

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2023

So far so good with Postscript! We are new to the platform and the onboarding and set up with Lauren and Shannon has been smooth sailing. Needed some quick attention to ensure my integration was set up completely and Taylor was all over it. Super helpful. Excited for more to come!

Using app

8 months

Total reviews

7

Average rating

4.4