Postscript SMS Marketing
Build incremental revenue and scale relationships with SMS
Rating
4.7
feedback
1,133
chart
#3,658
All reviews
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Aug. 21, 2024
Postscript is a wonderful SMS app, very sophisticated, and relatively easy to use with their awesome customer support. We had a smaller SMS base before, but now with Postscript, our base is growing, the segments and templates are easy to modify to our messaging, customers can text us back, and the SMS tools are boosting engagement with customers and overall sales. The live chat feature is prompt even for us in the east USA! Onboarding was a breeze and chat support gave us the confidence to develop more campaigns and try new engagement. Taylor in chat support is wonderful!
Aug. 13, 2024
PostScripts has been such a great app to use. Our customers love the fact that they can easily text us now and as the senior support specialist I SOOOOO appreciate being able to reach out to their support team and be answered so efficiently and with kindness.
July 25, 2024
I highly recommend PostScript. The assistance team is very quick and so helpful! You won't regret it!
June 25, 2024
Even if there is an issue, the Chat Support Team is very quick to help solve your issue! They will natively look into things, not just send articles. Having a second set of eyes is always helpful. Taylor and D are always lovely and a joy to speak with!
June 6, 2024
THE BEST CUSTOMER SERVICE! I was stressed about opening my store and my SMS getting out, but they came through and set everything up for me!
April 30, 2024
STAY AWAY OF THIS APP! Their customer support is terrible. We have a problem verifying the TOLL number which said not to approve our account because related to "sells products considered to be prohibited content". We have nothing to do with weed or alcohol, just a beauty supply. We reached out to them twice, not even a solution, sending us a bunch of bsh!t instructions and left.
April 29, 2024
is not working for my customers! i got no help to translate in Norwegain. Sms code is not working and email for weeks!
April 25, 2024
At first the platform may seem a little overwhelming because of all the functionality, however it quickly becomes clear that there is no better SMS marketing platform than this. After a couple sit downs, you will begin to appreciate the layout and the customizability. Additionally, the customer service is A1. Taylor is literally the best. I had a very vital (but small in hindsight) issue with my sms list transfer into Postscripts, and when I wrote in the chat, she responded in 10 seconds. Not only that, but she stayed patient with me and workshopped the issue the entire time until it was sorted. That is the type of service you stay loyal to. Give her a promotion.
April 11, 2024
Postscript has the BEST customer service!! I sent an email to the support center and received a response immediately. I had follow-up questions and the initial customer service rep (Meg) continued to respond and was so helpful and nice. Highly recommend this app.
March 24, 2024
Love them. Easy to use and the best customer service! Some of the flows can get a bit complicated to understand (for me) when doing more advanced things - cause there are almost limitless options and customizations to create the best customer experience - but that's were their incredible service comes in to help.
March 6, 2024
Not only is the platform easy to use, the customer service of Postscript is unmatched! Anytime I am unsure of something, the in app chat is right there and the agents are always so friendly and quick to help us make sure we have everything done right so we are sending the best texts possible! 10/10 recommend this app for all your SMS needs
Feb. 29, 2024
AMAZING Customer Service. My Customer Service rep Meg was extremely helpful and walked me through step by step on how to fix the issue I was having. I feel great knowing I have Meg to go to if I ever have any other issues.
Feb. 27, 2024
It has the most advanced tools for SMS marketing. Plus, their support is kind and always help out with our questions or issues. Highly recommend
Feb. 26, 2024
Get this app. Built for mobile and for desktop. Great customer service too.
Feb. 6, 2024
We launched our online shop about 1.5 year ago and recently ventured into SMS marketing. After researching various apps, Postscript stood out as the most reliable choice. As a beginner in campaign building, I often have questions, but Taylor from Postscript's support team is consistently helpful and resolves my questions. What sets Postscript apart is their commitment to ethical practices, ensuring compliance with text messaging regulations, and their exceptional customer support.
Jan. 11, 2024
Just started using the app and already had to use the live chat a few times and their customer service is FANTASTIC. They've helped me set things up and troubleshoot, truly such an amazing app!
Jan. 8, 2024
Amazing customer service. I did not set up the automation correctly and after reaching out to support Meg helped me with all of our issues. Was extremely polite walked me through step by step of what needed to be done. Highly recommend