All reviews

Rating Breakdown

  • 5
    95% (1,137 ratings)
  • 4
    2% (24 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (25 ratings)

Reviews with Text

  • 100% (1,186)
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5 / 5 Share

Sept. 15, 2022

Great customer service. Faith was very efficient and got me the help I needed early on in the process.

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 15, 2022

So far so good, easy to install and set up. Alot of the automation is completed already which makes getting up and running really simple. The only tricky part is understanding the cost per message (160 characters = 1 SMS, 1600 Characters = 1 MMS message). However once you have that understanding adjusting messaging and making the right choice about which type of message to use is a breeze. Great customer support as well!

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2022

Works as intended and advertised. Good customer support with fast response time. Sends SMS integrates with Shopify.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 12, 2022

I love this app!! My ROI has really increased! Amazing staff/tech support also! Always so easy to handle any issues or questions I have!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 12, 2022

Excellent customer service and SMS solution. We just installed it and were able to understand the dashboard and how it works and we had some questions that were solved via chat veru quickly.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 8, 2022

Amazing customer service and great app thus far! Developer also confirmed it's ADA friendly so thats a huge plus for us. Thank you to Taylor and Faith for helping us out!!

Store

YUGLO

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 7, 2022

I used this app to help create a phone subscription sign up and customer subscription list for my store. I like the app a lot however there were a few things I was confused on. I went to chat support and Faith from PostScript was extremely helpful in answering all my questions very fast and informatively. She was very nice as well. I would definitely recommend to others!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 6, 2022

We've been using Postscript for about 2 years now and it's a great affordable SMS service for small businesses. Compared to other SMS marketing services out there (Attentive and the like) that charge 10x or more, we feel that Postscript provides 90% of the functionality of these other large providers. Over time PS has improved their services (e.g. Flows) that now I feel it's likely just as good for a fraction of the cost. Highly recommend PS if you're a small biz getting into SMS marketing or even if you're a larger one that's more established that needs to get up and running ASAP>

Using app

Over 1 year

Total reviews

11

Average rating

4.8

5 / 5 Share

Sept. 1, 2022

I was having some delays with test text message and Sandy was SUPER helpful!! We got it all figured and she was very friendly as well!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 25, 2022

Awesome technical support. We are looking forward to using this app full time and we can already see the possibilities. The flow builder is so easy.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 24, 2022

: Easy to use / Highly profitable : A++ customer service : A++ Employees Everyone who runs an online store should take advantage of post script.

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 19, 2022

Top notch customer service! Fast response in chat, solved my problem and went way beyond to make sure I was a happy customer.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 19, 2022

Great customer service and very user friendly! I've been looking for an SMS for a while and this one takes the cake :)

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 11, 2022

Rachel was awesome in helping me sort out some issues I was having! Thank you Postscript for having such an awesome customer service team! Much appreciated!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 10, 2022

Okay, so let me tell you about Faith! She is a total rockstar. I have contacted support teams from Facebook, Shopify, Smile rewards, and Postscript all in the past 3 days and Faith by far has been the most helpful, knowledgeable, and informative! She dove into my text discount issue and helped me diagnose the problem. I'm so glad she was my customer support agent!!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 9, 2022

I'm new to SMS marketing and Postscript has been a really user-friendly app. The customer service is excellent, anytime i've had a question they've always been extremely helpful and thorough. Today I chatted with Sandy who helped me with my own self-created technical difficulties! Thanks Sandy!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 5, 2022

Taylor was great and provided great resources! This is all very new to me and I am grateful to have so much help!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 4, 2022

the best, great pricing, great features, easy to setup and responsive support and educational videos to get started

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 4, 2022

great customer service, my issue was solved very quick and prompt. just started using the app and its looking promising

Using app

About 1 month

Total reviews

8

Average rating

5.0

4 / 5 Share

Aug. 2, 2022

Faith has been such a big help! I am still familiarizing myself with the platform but she has walked me through necessary steps and even created a video showing how to create a coupon. Great support! I do think the platform is hard to navigate and not super user-friendly but that might change the more I use it!

Store

QUINN

Using app

15 days

Total reviews

3

Average rating

4.7