Postscript SMS Marketing

I'm new to SMS marketing and Postscript has been a really user-friendly app. The customer service is excellent, anytime i've had a question they've always been extremely helpful and thorough. Today I chatted with Sandy who helped me with my own self-created technical difficulties! Thanks Sandy!

Taylor was great and provided great resources! This is all very new to me and I am grateful to have so much help!

the best, great pricing, great features, easy to setup and responsive support and educational videos to get started

great customer service, my issue was solved very quick and prompt. just started using the app and its looking promising

Faith has been such a big help! I am still familiarizing myself with the platform but she has walked me through necessary steps and even created a video showing how to create a coupon. Great support! I do think the platform is hard to navigate and not super user-friendly but that might change the more I use it!

I am VERY new to SMS marketing so I had a ton of questions getting everything set up to flow for my business and Sandy and Rachel have been SO great at answering all my questions - sending over links and making sure everything was running smoothly - I haven't sent out any texts yet, but just on the customer service alone its a win!

I was experiencing a few issues with my Klaviyo/Postscript integration, and the customer support team at Postscript is unlike any other support team I've ever worked with. Every time I use the chat feature, someone responds immediately and actually sounds like you're talking to a friend. The team has gone above and beyond to help me solve my problem (including sending screenshots and asking really good questions). Usually with other customer support teams, you create a ticket that is answered in a while in a vague/scripted way. HUGE shout out to Faith from the Postscript team for truly acting as an extension of our team and helping expedite approval processes for us. Faith tried MANY different solutions to try to assist and I appreciated her persistence and resourcefulness. Highly recommend knowing you WILL get the support you need.

PS has great Customer Service -- they are super responsive and want to help solve any and all questions that us customers havw!

I appreciated the quick response I received and how they followed up to make sure they answered my question.

Sandy Q. is AMAZING! Your knowledge, speed, and recommendations to help me improve my automations and connection to my customers just "wowed" me! She is the exact professional needed when working to improve your business.

Having the live chat is soooo helpful! My question was answered within seconds and it included a video so that I could follow exactly what she was doing. Thanks Faith!!

Postscript is great! I have found that using it has really kept my sales up compared to using only social media marketing. Thanks so much to Faith in customer service for helping me when I needed it today!

Postscript has been so beneficially for us! The support (specifically meg) have been nothing but helpful to me and my team! I am SO appreciative of them! <3

Updated: Tried a couple of different SMS apps. PostScript was the winner in features and support. Their live chat support is always fast to reply to help with any immediate issues. Unlike other chat support where you have to wait in a queue of 20 or more, I've never had to wait more than 1-2 minutes, if that. Fantastic app. Has all of the features you would expect. Never run into any issues whatsoever. Everything always works and runs smoothly. Their support team is topnotch! Always quick to respond and always go above and beyond to help.

This app is AMAZING considering we are a small business. The support staff online are fabulous with helping you out if you are ever in a jam.

I am currently loving this app and it's absolutely useful and easy to navigate. I've had questions which I used the chat and was able to get them answered quickly!

Kyler is amazing and quickly helped me to solve my problem! Can't say enough good things about post-script customer service!

First of all the customer service is top tier! I had multiple questions on how to use the app and they answered all of my questions with no problem. The app is easy to use now and appears user friendly. I feel like a winner with this app now. I switched to this company from a previous app who had bad customer service and an ancient looking user face. I believe Postscript is actually cheaper too. Another plus! Love this app!

Love this app! I initially had trouble getting it to automatically pop-up on my site but I chatted with Faith from customer service and she was SO helpful! Got it done for me exactly how I wanted.

Porshai from the postscripts team was so helpful. We where not able to log into our app and connect with customers. She found the issue and make another long in for both of our stores while we reach out to shopify to get the issue fixed so we are still able to log in and connect with client. Thank you so much for the help! It was fast and easy