POWR Form Builder Contact Form
POWR: Easy Contact Form Builder for E-Commerce
Rating
4.7
feedback
1,450
chart
#85
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
8%
-
Less than a month
14%
-
Less than a year
39%
-
More than a year
34%
Reviews Summary
The reviews for the app are mostly positive, with users praising the ease of use, customization options, and helpful customer service. Many users found the app to be a game-changer for their business, especially in generating leads and creating custom forms. The support team, particularly individuals like Richcarde and Mithsou, received high praise for their quick and efficient assistance in resolving issues. However, there were a few negative reviews mentioning issues with the app's functionality, misleading information about upgrades, and poor customer service experiences.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 14, 2024
Luiz Campos was our support agent and he was super fast and efficient. We have been using this app for years and always have had the best experience.
Nov. 14, 2024
The support team was able to resolve my problem very quickly. His response was prompt and very professional.
Nov. 12, 2024
Irina was amazing and helped me get my form working on my page, when I got stuck. I am looking forward to adding more forms to my page. Thanks
Nov. 1, 2024
I installed this app after testing the Free version, then upgraded and paid for the full year of the Starter plan. I set up the Autoresponder and found that this developer includes their own Unsubscribe link in the footer and you cannot change it unless you upgrade (again!) to the Pro version, even tho their documentation says you can remove the footer with their info with ANY upgrade. But when you click the link to change it in the settings, a pop-up says you must upgrade to Pro! This is misleading customers and forcing them to upgrade to Pro in order to comply with Anti-spam laws! Their support is useless and I asked for a refund less than 24 hrs after having deleted the app. I hope these guys fix this asap, stop misleading customers to force them into the Pro upgrade (which is valid for one option of "Selected Autoresponders" but I used "All Responders" and per their documentation my upgrade should allow me to change within this option). I emailed these guys several times and they told me to clear my cache and try changing the setting again. I have been a webdesigner for 30 years, I know about caches but regardless it didn't work anywayt. I would not use this app. Autoresponder is a required feature for most store owners and this app is taking advantage of Anti-spam requirements. I reported it to Shopify also. I expect a full refund of the annual fee I paid from this developer immediately. I deleted the app and used it less than 24 hrs. I won't use any other apps from these guys or recommend it to my clients either.
Hello there, We appreciate you taking time to express your frustration, and sincerely apologize for any misunderstanding while using our form. Please note that the feature you requested is under Pro plan only. We would never force you to upgrade in any case, as our team are always ready to issue a refund when needed. We noticed a discrepancy on your account, causing that feature to be showing under Starter plan. However by the time our support team investigated to get back to you with a final update in less than 24 hours only after our last email, we were surprised and sadden to see this review from you unfortunately. We managed to identify the issue in less than 24hrs and our Support Manager had already decided to upgrade your plan to Pro for free in order to compensate for the misunderstanding. However your patience and understanding would've been very considerate during the process. Your satisfaction still remains our priority; we have issued you a full refund and also sent you a personal email with an offer of compensation for any inconvenience caused.
Nov. 1, 2024
POWR Form builder has been a game changer for our business. This app helps us generate leads to collect custom job information. It is super easy to use and publish on our website. There are also so many good options for customizing the contact form. Thanks guys!
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