POWR Form Builder Contact Form

March 23, 2025

The support team was extremely unhelpful. My website required sensitive information, including Social Security Numbers (SSNs). They emailed me stating that collecting SSNs was not allowed, so I immediately began deleting the forms containing those fields. Despite this, I was suddenly banned from using the forms. I received no refund and was falsely accused of continuing to create new forms—even after I explained that I was only removing the existing ones. Instead of resolving the issue, they kept threatening me and insisting I was lying.

Nov. 20, 2024

Whole app is a joke. Installed this app for a simple form which was perfectly working at the time. Then without any communication, half of my form is now under paid version and doesn't work for my clients (upload photos etcs) At this point the basic shopify form does the same job.

Nov. 1, 2024

I installed this app after testing the Free version, then upgraded and paid for the full year of the Starter plan. I set up the Autoresponder and found that this developer includes their own Unsubscribe link in the footer and you cannot change it unless you upgrade (again!) to the Pro version, even tho their documentation says you can remove the footer with their info with ANY upgrade. But when you click the link to change it in the settings, a pop-up says you must upgrade to Pro! This is misleading customers and forcing them to upgrade to Pro in order to comply with Anti-spam laws! Their support is useless and I asked for a refund less than 24 hrs after having deleted the app. I hope these guys fix this asap, stop misleading customers to force them into the Pro upgrade (which is valid for one option of "Selected Autoresponders" but I used "All Responders" and per their documentation my upgrade should allow me to change within this option). I emailed these guys several times and they told me to clear my cache and try changing the setting again. I have been a webdesigner for 30 years, I know about caches but regardless it didn't work anywayt. I would not use this app. Autoresponder is a required feature for most store owners and this app is taking advantage of Anti-spam requirements. I reported it to Shopify also. I expect a full refund of the annual fee I paid from this developer immediately. I deleted the app and used it less than 24 hrs. I won't use any other apps from these guys or recommend it to my clients either.

May 16, 2024

No support help at all. I've literally emailed them over 3 times about a error I'm having with a page. I can't use the page until its fixed. They won't email me back, so I'm going to have to find a different app

Dec. 17, 2023

He was very smooth before the purchase, but couldn't enter after the purchase, so it is not recommended to use it

Nov. 14, 2023

would not recommend, very poor customer service that really seems to not know what they are doing. Only by email, foreign, 24 hr plus delay, has really screwed up my Shopify site and cant get it off (they did the install). Hoping this review might make them take notice and get this done after more than four requests.

Sept. 23, 2023

I have the pro version, but now i will delete the App. It needs 7-15 seconds until the lead form appears on the website. Which customer waits 15 seconds until it appears?

June 23, 2023

They're SCAMMERS! It was working fine but then the form is crashed and the supports isnot responding DON'T WASTE YOUR MONEY At the start they were good but now,They'll just steal your money ***Here's my reply to your reply****: -It's not internet provider issue as i have more than 30 customers who escalated this. -You didn't inform me that you escalated the issue to your dev team. -I asked for updates after 48 hours and your reply was (It's working fine for us !!!!). -You asked me to remove my review in order to refund me!!!! .. i won't remove the review before receiving the refund

Sept. 13, 2022

The app provides an unusable service, why am I being prompted for this? Please cancel my charge! “What happened? You've requested a page on a website (www.powr.io) that is on the Cloudflare network. Unfortunately, it is resolving to an IP address that is creating a conflict within Cloudflare's system. What can I do? If you are the owner of this website: you should login to Cloudflare and change the DNS A records for www.powr.io to resolve to a different IP address.”

March 19, 2024

I had been using the App for 1 years. untill last year It was working OK. Then I unstalled because I did not anymore. Today I have installed again. It is not working. They tried to update it but they destroyed it. Now it is one of the worst App on Shopify. I never experienced such a lousy support. I am deleting the App even I am losing 17 Usd. "This is a very useful App. I have started using it and I like it. Highly recommended. I did not have need for support, everything is clear" dated 27.04.2023

March 6, 2022

Leider ist die App nicht sehr benutzerfreundlich gestaltet. Mehrere Nachrichten wurden nicht übermittelt.

Nov. 5, 2021

At the begining it looked great and that is why i paid the plan, because i needed a contact form where my clients could add their images for quotation. After using it a few months i found that i wasn't receiving messages thru it and decided to cancel my subscription because i had to restructure my budget, so i did it directly with them coz Shopify sends you there to cancel. Even so, they charged me through Shopify the following month. I had read in comments that they make charges even after canceling and I still ventured to try it, but the truth was that I was totally disappointed, apart from being difficult to use and not meeting expectations, they still charged me after canceling with a month in advance. Terrible App. If you need to stop paying just go to the panel in Shopify and unistall the app, that will save you the trouble as they won't answer the mails, that will save you from a new payment next month.

Nov. 3, 2021

What a bad app, u can't even contact the support team, due to no one will answer you, since 3 days I'm sending them inquiries with no luck, also be careful, if you use the app on ur website, the pages will load very slow and they will never answer u to solve this issue!

Aug. 13, 2021

I bought the PRO version, online customer support does not exist. Installed on shopify, it is very slow to open, impossible to use it. Money thrown away.

June 8, 2021

shit! I cannot submit the form normally. Please contact me as soon as possible. I have paid out!! !!!

Oct. 30, 2020

This app is glitchy and has bugs. Can't edit forms we've made and customer support won't respond to emails.

Oct. 7, 2020

The app was working perfectly fine for a long time. One day however, I noticed that I was missing more than thirty submissions. I went back and forth with several representatives who were staying in touch relatively well. At one point they told me that I had found a bug and that the issue had an estimated two week timeline for a fix. Are you kidding me? I am hosting events for hundreds of people. The data that was lost is critical to event coordinating efforts. When I politely asked for more assistance with retrieving the data, they stopped responding altogether. This is insane. Beware.

July 8, 2020

Resume: Very bad I don't recommend this app because of the quality and support that POWr provides. The loading speed of the form is 10-15 seconds. This not appropriate when you are having premium version and pay $100+ per year. When I actually recognize that the app is super slow and customer support is not going to solve our problem, I have tried to apply for a refund of annual subscription but POWr refused to make a refund after 2 weeks of purchase. Summary: If you want a normal form (with normal page loading speed) and appropriate customer support (that will help you and make a refund if something goes wrong) I recommend you NOT TO USE THIS APP.

June 29, 2020

We use this app, it gives problems from time to time but it was okay. Now they changed everything. I want to connect to app through my Shopify page, it does not allow me. It does not work at all.

June 7, 2020

NO REFUND! THIEVES! I've have their product for less than a week creating a form that does not work as a form! THEY ARE ABSOLUTE THIEVES!!! SHOULD BE KICKED OUT OF SHOPIFY. The form app DOES NOT ALLOW MULTIPLE SELECTIONS....this is what the developers are telling me. ANY STANDARD FORM ALLOWS FOR MULTIPLE SELECTIONS. All I have asked them for is a refund for what I have not even used. No form submission has been made, no public use as all even. And they cannot return my money? They only offered me use of their other apps...but their other apps I have not use for. If I do not receive a refund I will make sure to post everywhere possible how they immediately refuse refunds after purchase, and of all the additional faults I have found in their products: From TrustPilot "Avoid Powr.io - not worth it All the plugins have critical limitations. For example, you will not be able to moderate comments (in all plugins were user comments are). This means that anybody can use any cuss words on your website and yo will not be able to do anything." Also from TrustPilot: "This company is misleading This company is misleading! Alert! We pre-paid a year for one of their plugins and it didn't work on our site and they also mislead what its capabilities are. We asked for a full refund and they refused, stating that they have a strict 5 day refund and we asked on the 6th day. If they would've have gotten back to us earlier with the issues we were having we would've been within their terrible 5 day refund policy. What kind of a company wants to keep their customers money for services that don't work and for services we pre-paid and cannot use? We post this review to alert people so the what happened to us doesn't happen to you. We are left feeling that they are not ethical and selling software that doesn't work in a misleading manner." "This is a terrible plugin app site This is a terrible plugin app site. I bought a yearly subscription from them through PayPal and after realizing that they don't listen to their customers, I decided to get a refund. I had several back and forth conversations with the powr team to get my money back and it was all a waste of time. So I have decided to open a Paypal dispute and Paypal decided the case in their favor. After a few days, I went back to check on my Powr.io account only to find out that they have deactivated my account after Paypal had decided the case in their favor. This is a Big Scam! I will take further action!" "Send more email reminders about… Send more email reminders about payments so that customers don't get charged for services they never wanted or used. Dreadful service and customer support."