POWR Form Builder Contact Form
POWR: Easy Contact Form Builder for E-Commerce
Rating
4.7
feedback
1,456
chart
#83
All reviews
Rating Breakdown
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Nov. 20, 2024
Whole app is a joke. Installed this app for a simple form which was perfectly working at the time. Then without any communication, half of my form is now under paid version and doesn't work for my clients (upload photos etcs) At this point the basic shopify form does the same job.
Hello there, Thanks for taking the time to post this feedback. However please note that there is a limit of elements that can be used under a free plan as stated in our pricing page. The Upload option has always been under paid version only. In order to have access to the paid features, please be mindful that you should purchase the plan accordingly. Our support team would be more than happy to assist regarding that matter and eventually come to an agreement, as your satisfaction will always remain our priority. Please send us an email as soon as you can at [email protected] and we'll get back to you right away!
Nov. 1, 2024
I installed this app after testing the Free version, then upgraded and paid for the full year of the Starter plan. I set up the Autoresponder and found that this developer includes their own Unsubscribe link in the footer and you cannot change it unless you upgrade (again!) to the Pro version, even tho their documentation says you can remove the footer with their info with ANY upgrade. But when you click the link to change it in the settings, a pop-up says you must upgrade to Pro! This is misleading customers and forcing them to upgrade to Pro in order to comply with Anti-spam laws! Their support is useless and I asked for a refund less than 24 hrs after having deleted the app. I hope these guys fix this asap, stop misleading customers to force them into the Pro upgrade (which is valid for one option of "Selected Autoresponders" but I used "All Responders" and per their documentation my upgrade should allow me to change within this option). I emailed these guys several times and they told me to clear my cache and try changing the setting again. I have been a webdesigner for 30 years, I know about caches but regardless it didn't work anywayt. I would not use this app. Autoresponder is a required feature for most store owners and this app is taking advantage of Anti-spam requirements. I reported it to Shopify also. I expect a full refund of the annual fee I paid from this developer immediately. I deleted the app and used it less than 24 hrs. I won't use any other apps from these guys or recommend it to my clients either.
Hello there, We appreciate you taking time to express your frustration, and sincerely apologize for any misunderstanding while using our form. Please note that the feature you requested is under Pro plan only. We would never force you to upgrade in any case, as our team are always ready to issue a refund when needed. We noticed a discrepancy on your account, causing that feature to be showing under Starter plan. However by the time our support team investigated to get back to you with a final update in less than 24 hours only after our last email, we were surprised and sadden to see this review from you unfortunately. We managed to identify the issue in less than 24hrs and our Support Manager had already decided to upgrade your plan to Pro for free in order to compensate for the misunderstanding. However your patience and understanding would've been very considerate during the process. Your satisfaction still remains our priority; we have issued you a full refund and also sent you a personal email with an offer of compensation for any inconvenience caused.
May 16, 2024
No support help at all. I've literally emailed them over 3 times about a error I'm having with a page. I can't use the page until its fixed. They won't email me back, so I'm going to have to find a different app
Hello there, Our deepest apologies for the misunderstanding. Upon checking our records, we noticed that our replies were never delivered to your email address even though we responded to each one of your tickets. We have forwarded your query to our Support Team Lead who wanted to reach out to your personally about this matter, we look forward to hearing from you soon!
Dec. 17, 2023
He was very smooth before the purchase, but couldn't enter after the purchase, so it is not recommended to use it
Hi there, So sorry for your bad experience with our app. Could you please reach out to us on [email protected] we will be happy to sort this problem out for you!
Nov. 14, 2023
would not recommend, very poor customer service that really seems to not know what they are doing. Only by email, foreign, 24 hr plus delay, has really screwed up my Shopify site and cant get it off (they did the install). Hoping this review might make them take notice and get this done after more than four requests.
Hi there, Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern. We truly appreciate your patience! Please let us know if you have any other questions or concerns.
Sept. 23, 2023
I have the pro version, but now i will delete the App. It needs 7-15 seconds until the lead form appears on the website. Which customer waits 15 seconds until it appears?
Hi there! So sorry to hear about your experience with the app. Kindly contact us directly at [email protected] detailing the e-mail address linked to your POWR account+weblink with live POWR plugin installed so that we can look into the issue for you. Thank you very much for your detailed feedback&patience.
June 23, 2023
They're SCAMMERS! It was working fine but then the form is crashed and the supports isnot responding DON'T WASTE YOUR MONEY At the start they were good but now,They'll just steal your money ***Here's my reply to your reply****: -It's not internet provider issue as i have more than 30 customers who escalated this. -You didn't inform me that you escalated the issue to your dev team. -I asked for updates after 48 hours and your reply was (It's working fine for us !!!!). -You asked me to remove my review in order to refund me!!!! .. i won't remove the review before receiving the refund
Hi Lebsee, I can see that we noticed and informed you about an eventual issue with your internet provider, not our app. However we are very sad and surprised that within only 24hrs after escalating the issue to our engineers in order to check further into it, you believed that we had any bad intentions towards you. Please note that here at POWR, trust, transparency and satisfaction are and will always remain our priority over anything else! We sincerely apologize for any issue you've encountered during your experience with us, however in any way we will ever try to steal or charge you for a service that we do not offer. We just canceled the investigation process about your internet connection, and also sent you a private email about the steps so we can issue you a refund. We're grateful that you've chosen us to be part of your journey, and you can rest assured that we'll always be there for you anytime in case you need anything else!
Sept. 13, 2022
The app provides an unusable service, why am I being prompted for this? Please cancel my charge! “What happened? You've requested a page on a website (www.powr.io) that is on the Cloudflare network. Unfortunately, it is resolving to an IP address that is creating a conflict within Cloudflare's system. What can I do? If you are the owner of this website: you should login to Cloudflare and change the DNS A records for www.powr.io to resolve to a different IP address.”
Hello Viviebike, Please accept our sincerest apologies concerning the server issue you experienced. Please know the downtime you referenced in your review was not a result of our failure, but caused by our hosting provider, Heroku. Their entire network went down for 6 hours, which in turn directly affected the entire POWR network. There was nothing we could have done to prevent the interruption and we regret this happened to you. You can view detail about this issue here: https://status.heroku.com/incidents/2453
March 6, 2022
Leider ist die App nicht sehr benutzerfreundlich gestaltet. Mehrere Nachrichten wurden nicht übermittelt.
Nov. 5, 2021
At the begining it looked great and that is why i paid the plan, because i needed a contact form where my clients could add their images for quotation. After using it a few months i found that i wasn't receiving messages thru it and decided to cancel my subscription because i had to restructure my budget, so i did it directly with them coz Shopify sends you there to cancel. Even so, they charged me through Shopify the following month. I had read in comments that they make charges even after canceling and I still ventured to try it, but the truth was that I was totally disappointed, apart from being difficult to use and not meeting expectations, they still charged me after canceling with a month in advance. Terrible App. If you need to stop paying just go to the panel in Shopify and unistall the app, that will save you the trouble as they won't answer the mails, that will save you from a new payment next month.
We're very sorry to hear about your experience with our app. Please reach out to our support team at [email protected] and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
Nov. 3, 2021
What a bad app, u can't even contact the support team, due to no one will answer you, since 3 days I'm sending them inquiries with no luck, also be careful, if you use the app on ur website, the pages will load very slow and they will never answer u to solve this issue!
Hi there, So sorry for your bad experience. We are third party app which is actually using Iframe and unfortunately we cannot start loading our scripts before all Shopify's scripts are executed. Meantime if you will try to check an example of our form installed on any empty page like that https://www.powr.io/plugins/form-builder/view?id=30459316&mode=page you might notice that it's loading pretty fast. Currently, we are working to improve our loading speed as much as we can to improve it. If you have any other issues, To contact support, simply submit a ticket trough email [email protected] or use this link. https://help.powr.io/hc/en-us/requests/new
Aug. 13, 2021
I bought the PRO version, online customer support does not exist. Installed on shopify, it is very slow to open, impossible to use it. Money thrown away.
Hi there, Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern. We truly appreciate your patience! Please let us know if you have any other questions or concerns.
June 8, 2021
shit! I cannot submit the form normally. Please contact me as soon as possible. I have paid out!! !!!
Oct. 30, 2020
This app is glitchy and has bugs. Can't edit forms we've made and customer support won't respond to emails.
Oct. 7, 2020
The app was working perfectly fine for a long time. One day however, I noticed that I was missing more than thirty submissions. I went back and forth with several representatives who were staying in touch relatively well. At one point they told me that I had found a bug and that the issue had an estimated two week timeline for a fix. Are you kidding me? I am hosting events for hundreds of people. The data that was lost is critical to event coordinating efforts. When I politely asked for more assistance with retrieving the data, they stopped responding altogether. This is insane. Beware.
Hi there, We're truly sorry you've had a negative experience with our app and our customer support team. We understand the importance of the submissions you have received on your POWr Form Builder Plus plugin. Our team would be happy to take a look and assist you further. Feel free to contact us directly at [email protected] so we can take another look.
July 8, 2020
Resume: Very bad I don't recommend this app because of the quality and support that POWr provides. The loading speed of the form is 10-15 seconds. This not appropriate when you are having premium version and pay $100+ per year. When I actually recognize that the app is super slow and customer support is not going to solve our problem, I have tried to apply for a refund of annual subscription but POWr refused to make a refund after 2 weeks of purchase. Summary: If you want a normal form (with normal page loading speed) and appropriate customer support (that will help you and make a refund if something goes wrong) I recommend you NOT TO USE THIS APP.
Hi there, We're truly sorry you've had a negative experience with our app and our customer support team. We understand that loading speed is important to our users and we constantly optimize our apps to load faster on a customer's website. A POWR app should take no more than 2s to load on a page. If the delay is longer than that, the issue is most likely with another script on the page slowing down the loading of our app. Our development team would be happy to take a look and advise you on how you can solve the issue on your site. Feel free to contact us directly at [email protected] so we can take another look.
June 29, 2020
We use this app, it gives problems from time to time but it was okay. Now they changed everything. I want to connect to app through my Shopify page, it does not allow me. It does not work at all.
Hi there, We sincerely apologize for the inconvenience! Please reach out to our support team at [email protected] and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
June 7, 2020
NO REFUND! THIEVES! I've have their product for less than a week creating a form that does not work as a form! THEY ARE ABSOLUTE THIEVES!!! SHOULD BE KICKED OUT OF SHOPIFY. The form app DOES NOT ALLOW MULTIPLE SELECTIONS....this is what the developers are telling me. ANY STANDARD FORM ALLOWS FOR MULTIPLE SELECTIONS. All I have asked them for is a refund for what I have not even used. No form submission has been made, no public use as all even. And they cannot return my money? They only offered me use of their other apps...but their other apps I have not use for. If I do not receive a refund I will make sure to post everywhere possible how they immediately refuse refunds after purchase, and of all the additional faults I have found in their products: From TrustPilot "Avoid Powr.io - not worth it All the plugins have critical limitations. For example, you will not be able to moderate comments (in all plugins were user comments are). This means that anybody can use any cuss words on your website and yo will not be able to do anything." Also from TrustPilot: "This company is misleading This company is misleading! Alert! We pre-paid a year for one of their plugins and it didn't work on our site and they also mislead what its capabilities are. We asked for a full refund and they refused, stating that they have a strict 5 day refund and we asked on the 6th day. If they would've have gotten back to us earlier with the issues we were having we would've been within their terrible 5 day refund policy. What kind of a company wants to keep their customers money for services that don't work and for services we pre-paid and cannot use? We post this review to alert people so the what happened to us doesn't happen to you. We are left feeling that they are not ethical and selling software that doesn't work in a misleading manner." "This is a terrible plugin app site This is a terrible plugin app site. I bought a yearly subscription from them through PayPal and after realizing that they don't listen to their customers, I decided to get a refund. I had several back and forth conversations with the powr team to get my money back and it was all a waste of time. So I have decided to open a Paypal dispute and Paypal decided the case in their favor. After a few days, I went back to check on my Powr.io account only to find out that they have deactivated my account after Paypal had decided the case in their favor. This is a Big Scam! I will take further action!" "Send more email reminders about… Send more email reminders about payments so that customers don't get charged for services they never wanted or used. Dreadful service and customer support."
HI there, Thanks for your feedback and so sorry that our app doesn't meet your requirements. We have a multiple choice option but doesn't have multiple picture choice option. Please write us back on [email protected] and we will be happy to check your refund case once again.
Feb. 19, 2020
Non-refundable monthly updgrades I must have signed up for the pro version thinking it would meet my needs, within 20 minutes i decided it wouldn't and uninstalled the app. turns out as per section 9.1 of their terms and conditions, a monthly upgrade is non refundable so they charged me for the full month anyway. tried to speak to support about because i thought it was a reasonable request to get it refunded but was denied. would have been nice for them to clearly say non-refundable up front and center vs. burying it in the T&C.
Oct. 20, 2019
When you fill out one of the forms you go to a 'success screen' that tells the user they have successfully completed the form. Except the content for this success page is put far far down into a page - which gives the effect of loading a blank page. I contacted the support, who eventually wrote to me and said they had to escalate this issue to a different support team - sounded promising. A week later and after me writing several times to see what the progress was, I got an email saying "there's no workaround to make the submission success message appear on top" They suggested if I know someone who can do advanced coding I could try customising the form's CSS. We sent out the form for a few people to test, and they all reported back that the form didn't work because after submitting it they were sent to a blank page. The app is as good as useless to us, the support very slow and didn't resolve what for us is broken functionality - so we will be deleting it and choosing another app.