POWR Contact Form Builder
POWR: Easy Contact Form | Form Builder for E-Commerce
Rating
4.7
feedback
1,437
chart
#103
All reviews
Rating Breakdown
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Aug. 19, 2019
I am not allowed to refund within trial period. Disappointed, I tried to use it but it is very un-userfriendly. They took me $115 for a year.. extremely disappointed
Thank you for taking the time to provide us with this feedback. I would love to take a look at your account and see how I can help you. Reach back to POWr support directly with your email on your account and I can dive into this for you. -Waylon Customer Success
June 29, 2019
Initially, I was happy with this app, I even wrote a glowing review but now I take it back. There have been constant problems with the contact form not being in the right place or just not showing up when it is marked as published I give up today was the last straw it's gone again so I'm deleting and trying somebody else
June 24, 2019
The worst app and customer service I ever used with my store. I verified before downloading that the form could import a date field to Mailchimp but after installing and spending hours putting the form all over my site, I find out the date field does not work. I spent two months working with customer service only to eventually find out that this feature does not work. And, the customer support either doesn't respond at all or takes days to respond. How is that acceptable? I don't recommend POWr at all.
Thank you for taking the time to give us this valuable feedback. I am sorry your experience has been less than desirable up to this point. I want to help make it right. There may or may not be an exact fix to your issue at the moment, but I am more than willing to help come up with a possible work around or another solution that can fit your needs. Feel free to reach back out to support and ask for Waylon via ticket. I will own this issue and do what I can to get you sorted out and back on track. Let us earn your business back.
May 25, 2019
Form building is not the easiest but it does give options. Some other apps do have better ready-to-use forms. On top of it didn't have the best experience with app charges. Had started using the app for the free version but all of a sudden got charged for the Pro version for an entire year and didn't know about it till got to see the bank statement.Didnt even receive an email for this charge or a heads up. Upon bringing this issue to their team they informed that the policy doesnt allow refund since i missed the 5 days window.
April 2, 2019
CHARGING WITH NO PERMISSION! I installed this app on 3 of my Shopify stores. When the trial period ended, I decided to upgrade the plan on one of the stores. What happend is they charged me on 2 of them. When noticed, same Min I contacted customer service which said they can't do anything and I won't get my payment back. I literally told them the story less than 1 min after it happened. They are scammers, with terrible customer service. Stay away
April 2, 2019
OVER CHARGING ISSUE! BE AWARE!! I installed this app on 3 stores, and after the trial period, I went ahead and upgraded the plan in one of the stores. Instead, they charged me the upgrade in 2 stores out of the 3. When contacted the customer service after 2 min it happened to tell them about the issue, they said they can't return the money they took with no permission, and they can only cancel future payments. Since then a week past no reply
March 29, 2019
This is the worst app I've used on shopify as I had to recreate my form three times because it kept getting stuck for any changes to publish. You make a change and it doesn't take, you make another change and it stops working altogether. You try to delete it and it just spins in a circle. How it has so many reviews in the positive... #FakeNew Deleting it right now!
March 16, 2019
Please i don't understand why it doesn't send no email at all ! I made many test no email for me no confirmation email for customer. I tried to change my email no confirmation mail. IS THAT JUST DECORATION ? Please HELP !
Hello, I'm sorry to hear that your form is not sending out confirmation or notification emails. I can definitely look into this for you but in order for me to do so, please reach out to [email protected] and provide me with the email address that is associated with your POWr account as well as the email that is connected to your form. Looking forward to your reply! - Melissa
March 15, 2019
On a paid subscription and form builder hasn´t loaded for at least 24 hours. In general, it also loads very slow.
Hey there, Sorry to hear about it, please clear your cache/cookies from your browser this should resolve the loading issue. Thank you, POWr Support Team.
Feb. 13, 2019
It's not free! after you spend hours building the forms you notice a pricing at the top and then you find out that it's only free for 25 submissions and for basic capabilities only. Then you delete the app but you find out that you also have to remove your account from another website somewhere hidden in the settings of that website. By this time you would have wasted many hours and been charged at least once for nothing. So just don't.
Jan. 7, 2019
Not Free - Do not pay for anything provided by POWr!!! After you start using the app they will inform you that you only get 25 form submissions per month for free and it will cost $11.99 for up to 100. I proceeded and eventually found another app which was actually free and uninstalled this App. After a while I realised this company was still billing me every month. To stop being billed I had to contact Shopify Support and undergo a week long process to stop being charged. When I asked for a refund for the time the app was uninstalled the developers said "As per our refund policy, we, unfortunately, cannot issue refunds". Terrible company, I paid for the app for almost 2 years and they wouldn't refund the small amount for their impossible unsubscribe process.
Dec. 9, 2018
I used the app to building a form to register warranties for my products. It was easy to use and gave me just the options I needed. However, once I spent them time to build the form and tested it, it never would send the form info to the email that I provided. Tried many times. Then discovered that it will only take up to 25 form inputs per month. Since I built that for a Warranty Registration, I'll go through 25 in no time. Not as useful as I had originally thought. Bummer
Nov. 27, 2018
difficult to navigate and no live support . i tried installing . Cant find the installed page or any code to put in. There is no live chat or anyone to contact.
Nov. 16, 2018
I had trouble receiving emails. I do not recommend it if you start a store with a lot of traffic. This plugin could crash at any moment.
Nov. 14, 2018
It is not working right. I used the email form in Form builder. not working correctly and not sending the collections forward.
Oct. 16, 2018
Frustrating, customer service impossible to reach. Had to redo form 3 times and it would not publish or save and wasted so much of my time. I do not recommend this app at all!
Oct. 10, 2018
App works great, but one of those cheapskate outfits that make it difficult to unsubscribe. Unlike other good apps where when you uninstall them, they unsubscribe you automatically, you have to log into a separate account page. I wasted 2 months of subscriptions cos they only responded after multiple emails from Shopify. So 1 star perhaps harsh as app is good, but when a company costs you money because they are non responsive then I'm paying for their poor service ethic and I have zero tolerance for that.
Sept. 27, 2018
They have a huge problem with the contact fields on Ipads and Cellphones = it don’t work! We have contact them but they don’t answer...well at first, but after long time and still problem - they have desided to not answer. This problem occur on all cellphones/Ipads. The fields is not possible to fill. Nothing happen when you click on them. 1 star is to high - because this app do not work - and the customer "service" do not exist. So, you all people that gave this app 5 stars...have you checked the function in a mobile or Ipad? If not do that - and you will uppdate your review to 1 star.
Sept. 3, 2018
this app is too slow! when you click on the page it takes a while for the form to come up on the page
Aug. 24, 2018
BUYERS/USERS BEWARE I was using this free form for sometime then they automatically billed me the pro version after a year, this was paid for through my Shopify account which is what they make you sign up for to use the free version. They have a refund policy of 5 days from billing, the only trouble is they NEVER have to refund because the 5 days is not in line with Shopify's billing. So they charged my Shopify account on 27 June and Shopify bill on 9th August for the month, I applied for a refund on the 10th of August the day I saw the charge on my Shopify bill and POWr.io refused to refund me because it was outside of there 5 days but not Shopify's. This way they never have to give a refund because they keep telling customers it's too late. They refused to consider this dodgy behaviour, I complained to Shopify that if a app provider is going to bill through their system then they have to have policies in line with Shopify billing not their own. Marco in support was of no help and refused to escalate it to a supervisor. Their apps might be Ok for a few weeks but if you intend on using it long term be careful and don't pay for it through your Shopify account or you will be victim to this fraudulent practice too.