All reviews

Rating Breakdown

  • 5
    83% (1,189 ratings)
  • 4
    10% (150 ratings)
  • 3
    1% (21 ratings)
  • 2
    1% (20 ratings)
  • 1
    4% (56 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 19, 2023

Richcarde has been very helpful when we need help with anything. Customer service response time has been very good, and they have seen any issues through to resolution.

Using app

6 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 17, 2023

This app does exactly what we need! Plus the customer support from Richcarde M. was incredible. I had a few questions and needed help and he got them fixed so quickly!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thanks a lot for your feedback, and glad to know that you're enjoying your experience with us so far! Don't hesitate to reach out again anytime, it's always a pleasure to hear from you :)

5 / 5 Share

Dec. 23, 2022

Richecarde M. was a customer service agent and a real ally in our web integrations. His know-how, his speed, professionalism is an example thank you Richard M.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2022

It was so easy to use, just download and follow the easy and simple steps. In less than 5 minutes I had my contact form up and running on my site.

Using app

4 days

Total reviews

6

Average rating

5.0

Developer Reply

Hey there, Thanks for sharing your feedback with us, it's very appreciated. If you have any questions, concerns or suggestions, we're here for you anytime :)

5 / 5 Share

Dec. 12, 2022

Well thought out, valuable apps, and with exceptional customer support. I ran into an issue where an important form we use was deleted because the app was accidentally removed from our store, and they were able to restore the lost form for us…over a weekend to boot.

Using app

Over 3 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 9, 2022

Great support and a great application we have used on our website for 5 years now. They have an amazing team and the products simply just work and work well.

Using app

About 5 years

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for sharing your rating with us and the community.

5 / 5 Share

Dec. 8, 2022

Richarde has been very helpful when needing support - and we find the app great to use and it's very user friendly

Using app

Almost 2 years

Total reviews

10

Average rating

5.0

5 / 5 Share

Dec. 7, 2022

Great app for contact form needs! We had an issue with our limit being reached. Customer service was able to resolve it quickly.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2022

Shopify's support is incredibly helpful! I worked with Richcarde M. and he was able to resolve my issue within minutes. He explained what was going on and made sure I was good to go. On top of that, he was so courtesy and cordial. 10/10 would work with Richcarde M. from Shopify again!

Using app

Over 7 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 2, 2022

I use this app to receive client shipping information in order to give them the best rate price for the product their interested in. Customer service was great on assisting me. 5 star

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 2, 2022

I have some form style issue when using default theme which may largely affect CX. Customer service can solve your problem! It is helpful.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 2, 2022

Excellent customer service from Richard!!! Very quick to respond and resolve my issue. Really like the POWR app!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 21, 2022

I have used this app for a couple of years now and love it! Love how I can customize my forms to collect specific information based on what I need. Tech support is quick to answer any questions I have.

Using app

About 4 years

Total reviews

6

Average rating

4.8

Developer Reply

We're really grateful and appreciate you taking the time to share your rating with us 💜.

5 / 5 Share

Nov. 18, 2022

This is a great App that I have used a lot. I use the PRO Version which is Easy, Quick, and professional looking with all the options we have ever needed.

Using app

Almost 7 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 17, 2022

Fixed my problem within a minute! Easiest and fastest customer service I have had in awhile!! THANK YOU!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thanks a lot for sharing your feedback with us, it's always highly appreciated :)

5 / 5 Share

Oct. 13, 2022

We use this for Wholesale Contacts. We had an issue, and I contacted support who responded and fixed the issue within 2 hours. Amazing service, great product.

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there! Thank you for your feedback! Glad you're loving our apps! It's customers like you that make our job wonderful. Do reach out to us for any suggestions or queries and we'll be more than glad to help.

5 / 5 Share

Aug. 29, 2022

I am new to Shopify and to meet my google requirements, I needed a contact form. This was very daunting but this whole process was easy to use and I'm super happy.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 19, 2022

Richcarde Mervil helped me with my claim and his service was excellent. His reply was prompt and he resolved my concerns with ease. Thank you!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your nice and honest feedback, glad to know that you're enjoying your experience with us! Your satisfaction is what makes us love what we do :)

5 / 5 Share

Aug. 16, 2022

We've been using this app for a while for support emails. Works great. We;ve received excellent support on any of the little things that have popped up along the way.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

5 / 5 Share

Aug. 8, 2022

We use this app to capture wholesale leads on our website. It works great. It is easy to create and change the form as needed, and the one time I needed customer support they were very fast to respond and resolve the issue.

Using app

Over 3 years

Total reviews

10

Average rating

4.5

Developer Reply

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.