All reviews

Rating Breakdown

  • 5
    75% (635 ratings)
  • 4
    12% (103 ratings)
  • 3
    3% (28 ratings)
  • 2
    2% (16 ratings)
  • 1
    7% (62 ratings)
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1 / 5 Share

July 24, 2019

Tried to use this app and two SPAM pop-ups completely unauthorised by myself and directing my audiences to third party sites came up. Outrageous security breach and I'll be reporting to Shopify.

Using app

7 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to give us this feedback. We were made aware of a bug that caused this issue. We ran an update to speed up the loading of our apps and use better caching, but it caused a but where it was not handling the deleted apps properly. These deleted apps started to pop up again as a result. We have since corrected this issue and should be fixed. Please clear your cache and cookies to see the changes. We are truly sorry for the inconvenience. -Waylon W Customer Success

1 / 5 Share

July 24, 2019

Mad!!! A total mess with my store today... A popup with 15% OFF from our Easter Campaign appeared on home page: http://prntscr.com/ojd1l3 and could not close until the "Create PopUp" button is activated... In control panel there was no such popup at all: http://prntscr.com/ojd2vq, obviously was deleted??? When trying to "edit" the popup from the admin view of home page, there was the following error: http://prntscr.com/ojd3kn No chat support where you can get instant help for such urgent situations, so, lots of clients got this "Easter promo"... Same thing with my other store: http://prntscr.com/ojd8fs Removed this app immediately. Problem solved.

Using app

11 months

Total reviews

2

Average rating

3.0

Developer Reply

We sincerely apologize for the issues you are experiencing. This was due to a caching issue and was primarily affecting app owners, and only a very small subset of site visitors. Please note that your POWr account was not compromised. We have pushed a fix to clear your cache and you will now see the correct version of your app. Please be assured there are safeguards in place to ensure this will not occur in future.

1 / 5 Share

July 1, 2019

I paid for the "business" version. The pop up resets to the default reg pop with their company's logo. It happens about once a month. Not a good solution if you're driving a lot of paid media and depending on the reg pop for user acquisition. The really crappy part is that when you go into republish the pop up you get stuck in some upsell advertisement for their other products. These guys should stop trying to sell me stuff when i've already paid for a subscription to this app.

Using app

9 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello, thank you for your review. I'm so sorry to hear that you were not able to add your popup on your site. You can definitely reach out to us at [email protected], provide us with your POWr account and we can help you to get your popup on your site.

1 / 5 Share

May 29, 2019

Does not integrate with Mailchimp, clunky and complicated UI, charges you immediately offering a "credit" for their other services instead of a refund. Buyer beware.

Using app

About 21 hours

Total reviews

2

Average rating

3.0

1 / 5 Share

May 21, 2019

I tried for months and could never get the popups to post properly. The apps so-called Live Chat is robo-support only and is a waste of time, and when an actual human does respond, it's ONLY via email.

Using app

Almost 2 years

Total reviews

6

Average rating

2.5

Developer Reply

Hello, thank you for your review. I'm so sorry to hear that you were not able to add your popup on your site. You can definitely reach out to us at [email protected], provide us with your POWr account and we can help you to get your popup on your site.

1 / 5 Share

April 17, 2019

I had this app installed but did not use it at all and did not publish anything. However 2 days ago one of the placeholder pop-ups was "updated" and despite still being "unpublished" was running on our website. Terrible experience and we had customers call in telling us how annoying it was. We had no idea.

Store

Touché

Using app

5 months

Total reviews

9

Average rating

4.6

Developer Reply

Hello, I'm so sorry to hear that you were experiencing problems with the POWr Popup. Please reach out to our Support Team at [email protected] and let us know if the popup is still showing up on your site so that we can assist you in removing it.

1 / 5 Share

Feb. 7, 2019

I deleted your app because: 1) I could not understand how to integrate it with mailchimp on shopify (in your guide it shows only for wix) 2) I could not find contact support or it was too difficult to do it. Feels like you try to automize service, but in fact it just difficult to reach you 3) I do not understand if your product is free or not. What are the payments.

Using app

5 days

Total reviews

4

Average rating

4.0

1 / 5 Share

Feb. 3, 2019

I GOT >>SOLUTION<< TO THE PROBLEMS THIS APP CAUSES DO NOT INSTALL THIS APP !!!! It will damage your theme a lot. I was lucky and found a way to fix the issue. I went to HOME>CUSTOMIZE THEME>*inside the Current Theme section click on >ACTIONS>EDIT CODE>*find the "theme.liquid" *click on Older versions and find a version which you can save and check if the problem is solved. Powr needs to give these solutions not me ....

Using app

About 2 hours

Total reviews

3

Average rating

3.7

1 / 5 Share

Jan. 24, 2019

Im using Brooklyn theme. Everytime I install the popup on exit, my homepage banners get ruined in a big way. No support response yet.

Using app

4 days

Total reviews

4

Average rating

3.5

1 / 5 Share

Jan. 14, 2019

Liked it at first but had to remove as it made my favicon disappear. Even after installing had to go back to theme code and delete to make favicon reappear.

Using app

About 1 hour

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 3, 2019

DO NOT INSTALL THIS APP! It did not install as an overlay and instead distorted and pushed all my content down so you have to scroll down significantly to see any website content. The first time I contacted support I was told I must have installed it incorrectly, the second time I was told "that this just happens sometimes with some themes". Support has offered no help, has since not gotten back to me, and even Shopify cannot identify the code that their app overwrote! I have to rebuild my website from scratch now! All this for a simple pop up to indicate our holiday hours. Now I have to carve out time to rebuild my whole site because they're not even sure what their app broke. Ridiculous!

Using app

21 minutes

Total reviews

3

Average rating

3.7

1 / 5 Share

Dec. 7, 2018

DONT INSTALL THIS!! It jacked up my theme bad. Also hard to (or you can't at all from what I see) merge with your Mailchimp list. My site is totally jacked up right now, hiring developer to fix :(

Using app

24 minutes

Total reviews

3

Average rating

2.3

1 / 5 Share

Nov. 30, 2018

So annoyed. This app completely ruined ou website. Never experienced this before. I would avoid if I was you :(

Using app

10 minutes

Total reviews

7

Average rating

3.9

1 / 5 Share

Nov. 29, 2018

i used this app and i publised and saved 100 times but still its not live on my site worse app waste 2 hour but still not get live popup

Using app

28 days

Total reviews

2

Average rating

3.0

1 / 5 Share

Nov. 18, 2018

The worst App I have ever tried on Shopify app store. It is not easy to use You can't connect to your Mailchimp database They SPAM your email inbox after you have installed it

Using app

8 months

Total reviews

18

Average rating

2.9

1 / 5 Share

Oct. 22, 2018

You'll want to use this app if you 1. Want to waste time 2. Waste money 3. Lose customers. This app broke my store had to rebuild from scratch THANKS FOR NOTHING!!!!

Using app

About 7 hours

Total reviews

1

Average rating

1.0

1 / 5 Share

Sept. 14, 2018

DO NOT USE THIS APP. We paid for it. And for that, it put a grey overlay on our site that STOPPED ALL OUR USERS from using our website. The only reason I found out about it was because two customers sent us emails about it. Additionally, on someones first visit to our site each day, it gave them the ability to edit the popup via THE ADMIN PANEL so that everyone on our site could see their edits. I cannot describe the horror I experienced when I found out that this app let random people on the internet edit our site from the admin panel. This is completely incomprehensible. We lost hundreds of conversions because people could not use our store. It cost us thousands of dollars. I cannot believe that they would even code something like this. Let alone release it for us to use. Find another popup provider. The risk of an error like this happening again is far too great.

Using app

13 days

Total reviews

2

Average rating

3.0

1 / 5 Share

May 2, 2018

Popups did not work on browser windows that are scrolled down. I was expecting it to vertically center on the current browser window view and it does not do this. The popup is only visible if the user scrolls clear back up to the very top which is useless. That's fine but what really upset me was that I used/tried their app for a total of 10 minutes before I realized this issue so I uninstalled the app. They still charged for $10.99 even though I used it for only 10 minutes.

Using app

17 minutes

Total reviews

1

Average rating

1.0

1 / 5 Share

Dec. 23, 2017

How prescient, yet not surprisingly I agree with Exceedingly Vegan (see review below). If you want to use an app that is completely user un-friendly, doesn't work, and will not uninstall properly without screwing thing up-- then this app is for you!! You'll love the way it shows up on mobile devices even after it's supposedly "gone". Put a different way even after we uninstalled your crAPP (see what I did there) it wanted to hang around. Thanks powr.io for screwing up our store and creating confusion with our customer base. This app is just flat out HORRIBLE!!!!

Store

Solenve

Using app

16 minutes

Total reviews

1

Average rating

1.0

1 / 5 Share

Dec. 1, 2017

I don't know where all the good reviews are coming from. Definitely not from people who have used this app. It's totally buggy, the interface doesn't make any sense, it seems impossible to delete pop ups. I accidentally created 5 pop ups, all messing up with my page performance. As a customer on my site it was hard to click on the X and close the pop up. I deleted the app after a few days but now my site has a huge gap left from some code that the app left. And I have to solve this myself now. Super annoyed. And it's not really free either.

Using app

4 days

Total reviews

1

Average rating

1.0