POWR Pop‑Ups & Discount Popup
POWR Pop Up: Easy Popup Maker for Shopify
Rating
4.7
feedback
377
chart
#167
All reviews
Review RSS Feed
March 14, 2023
I can only recommend powr. I was helped very quickly and competently. Nice contact, everything super!
Thank you so much for your feedback🤩️ It's always a pleasure to read such nice words reflecting your experience with us. You're always welcome to contact us again anytime for any questions, concerns or suggestions!
March 10, 2023
Friendly and qualified staff, very attentive to customer care. I contacted the assistance via chat for a billing problem. The operator Richarde promptly replied and, besides solving my problem, he also made me an ad hoc commercial offer, one of those that cannot be refused ;)
Thank you sooo much for taking the time to leave this kind review — we really appreciate it and are super happy to hear your experience with our support team has been so satisfying😉️
March 2, 2023
Richcarde was super helpful at answering my questions. I love that they have a chat feature! So helpful!
Feb. 28, 2023
Richcarde was super quick and responsive great service and LOVE The app so much and very easy to use especially for a newcomer to ecom like myself
Thank you so much for your feedback, it was wonderful assisting you today😃️ and super glad I was able to help! Feel free to reach out again anytime at [email protected] or via our in-app chat and we'll get back to you right away as usual.
Feb. 27, 2023
The app is well designed and has worked flawlessly since we installed it over a year ago. Support is efficient, quick and knowledgeable. This app is 100% solid in every aspect!
Thank you Barreletics, glad you're loving our apps😊️ It's customers like you that make our job wonderful!!
Feb. 27, 2023
A great app! Best of all! I recommend for all Shopify users! All Shopify users!!! Thanks by attention!
Thanks a lot for your feedback and recommendation🤩️🤩️!!!
Feb. 27, 2023
Was having trouble with the pop-up showing on my website, but they were quick in responding and solved the problem :)
We're super glad to know you've had such a great experience us!!! Thank you so much for your review💙️💙️
Feb. 21, 2023
Quick customer service, Richcarde M. easily resolved my query. Highly recommend this service for easy to build pop ups and great service.
Thank you so much for your feedback😃️ It was wonderful assisting you today, and super glad I was able to help! Feel free to reach out again anytime at [email protected] or via our in-app chat and we'll get back to you right away as usual.
Feb. 20, 2023
Richcarde was very pleasant and helpful. Explained clearly where I was able to understand . Also, very thorough.
Thank you so much for taking the time to leave us a review! It was a pleasure assisting you today😇
Feb. 15, 2023
Richarde was very helpful. He made it much easier for me to get the popup set up and published on my website. He was great! It is too soon to rate the apps I just published today. I will see how it works out. The 5 star rating at this time is for the assistance I received from Richarde. Thank you!
Hi there, Thank you so much for your feedback, and glad to know that you're enjoying your experience with both the app and our support team! If you ever have any questions, concerns or suggestions, please feel free to contact us again anytime at [email protected], we'd love to hear from you again :)
Feb. 13, 2023
Warning!! The worst app ever. Worked well but when we should change to an other solution, it's impossible to get an answer if we own the addresses or not. We still pay for it because we don't know what going to happen if we delete it. And they never get back with a understandable answer.
Hello there, First of all, I would like to address our sincere apologies for this misunderstanding, and we do appreciate that you decided to share you feedback to inform us about the situation. Please note that your satisfaction is, and will always remain our priority over anything else; our support team is available 24/7 to make sure of that. We're sending you an email right now in order to help sort this out asap and the best way possible for your convenience. Cheers, Richcarde from POWR
Feb. 3, 2023
The app is working well! but the thing that impressed me is their amazing customer service! Thank you!
Feb. 1, 2023
Customer service is really helpful One of the most important that I am looking for is great customer service. Richcarde M was the one who responded, and He is very helpful and knowledgeable. I am thankful and grateful.
Thank you so much for taking the time to leave a review! It was a pleasure assisting you today😇
July 26, 2024
Good app and great support! I needed help and Mithsou was very helpful and responded very quickly. Some elements are confusing and need some explanation but the app does what it's supposed to and is priced right.
Jan. 24, 2023
Thanks for your help Richcarde! You were very helpful getting my pop up for my site up and running! It is up and going.
Hi there, Thank you so much for your feedback, and glad to know that you're enjoying your experience with both the app and our support team! If you ever have any questions, concerns or suggestions, please feel free to contact us again anytime at [email protected] as we'd love to hear from you again :)
Dec. 23, 2022
App slowed down my website immensely, after removing to see speed difference and then trying to re-install it tried to charge me again after paying for 12 months, avoid.
Hi there! So sorry this is happening to you. Kindly contact us directly at [email protected] detailing the e-mail address linked to your POWR account+weblinks with live POWR plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. If we have charged you incorrectly we will provide you a refund.
March 13, 2024
UPDATE 13.3.24: This is to express my complaints. I no longer need the app, decided to cancel my annual subscription, uninstalled it and asked for a refund as i cancelled the first couple of days of the annual renewal. I keep receiving emails from the developers, asking why i left etc. in which i have replied that i just do not need the app and i want to cancel and receive a refund, simple as that. It has been nearly a week that i still havent received my refund. I used this app to create effective pop up banners, mostly for getting emails from visitors and communicate offers/discounts. Simple set up, many options available to customise the banners, quick and kind support, value for money, would recommend :)
Hello, Our sincere apologies for the misunderstanding. It looks like you received an automatic email about your cancelled subscription at the moment of your current ticket with one of our agents. Please rest assured that it was never our intention to confuse you in the process. Your subscription has been cancelled + refunded as requested, and an email was sent by the support team already to inform you. Your satisfaction will always remain our priority over anything else. Please feel free to reach out to us again anytime in case you install the app again, as we would love to hear from you :)
Nov. 11, 2022
I was trying to fix my popup window for forever with no luck. I contacted POWR and within 30 minutes, Richcarde immediately fixed the problem for me! Such great customer service and response time! Thank you!
Thank you so much for your review! We always love to hear that you're enjoying your experience the best way possible with both our features and support team, that's highly appreciated. We will always be there for you anytime :)
Oct. 28, 2022
I ran into an issue as i was trying to install a pop up and contacted the app's customer support and they solved my issue right away. they are very responsive, and knowledgeable. a great experience so far, plus the graphics look very good!
Thank you so much for your feedback, it's always a pleasure to know that you're enjoying your experience with both our app and our support! We'll always be there for you anytime and whenever you need :)
Oct. 26, 2022
Funzionava alla grande la versione a pagamento...per un'ottimizzazione SEO abbiamo disinstallato l'applicazione per reinstallarla dopo circa 1 giorno e non hanno voluto riattivare l'account già pagato in quanto lo abbiamo disinstallato. Ho contattato il loro reparto tecnico e mi hanno detto che dovevo pagare DI NUOVO l'abbonamento per avere la versione performante già pagata. Un'ottima app veramente ma decisioni amministrative veramente non giuste.
Hi there! So sorry this is happening to you. Kindly contact us directly at [email protected] detailing the e-mail address linked to your POWr account+weblinks with live POWr plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.