Rating

4.3

feedback

547

Reviews

chart

#2,697

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    9%
  • Less than a month
    37%
  • Less than a year
    32%
  • More than a year
    18%

Reviews Summary

The reviews for the Amai PreOrder Manager app are overwhelmingly positive, highlighting the exceptional customer service provided by the team. Customers appreciate the quick response times, problem-solving abilities, and understanding nature of the support staff. The app itself is praised for its functionality, ease of use, and effectiveness in managing pre-orders and notifying customers. However, there are a few negative reviews that mention issues with the app causing problems such as selling out-of-stock items, difficulties in setting up, and leftover code after uninstallation. Despite these challenges, the majority of users highly recommend the app for its features and outstanding customer support.

Highlights

Exceptional customer service and quick problem-solving
Effective functionality and ease of use
Positive customer experiences and recommendations
Challenges with app causing issues like selling out-of-stock items and difficulties in setup
Some users faced issues with leftover code after uninstallation

Rating Breakdown

  • 5
    79% (433 ratings)
  • 4
    6% (35 ratings)
  • 3
    2% (9 ratings)
  • 2
    3% (14 ratings)
  • 1
    10% (56 ratings)

Reviews with Text

  • 99% (542)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

July 3, 2025

Issues not resolved but when we create a ticket they create more issues on the frontend in live website

Using app

14 days

Total reviews

2

Average rating

3.0

Developer Reply

Hi RC Mumbai, please contact support and we'll work to fully resolve this for you. Sometimes themes interactive negatievly with our preorder button and it is out of our control, but we will always provide free dev support to fix this and get it working correctly. I apologise if it created a frontend issue. Thank you.

5 / 5 Share

June 10, 2025

Amazing customer service - available, understanding, and great at problem solving. Product works great.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 19, 2025

PreOrder Manager is a fantastic app, which covered all our needs for the pre-launch of several important products. The app worked perfectly and the customer service with Amai was excellent. When I had a technical query, their support couldn't have been better – their response time was super fast and they are clear about everything, and took care of the issue immediately. Highly recommend the product, and the team are brilliant.

Using app

Over 5 years

Total reviews

2

Average rating

5.0

1 / 5 Share

May 5, 2025

Using app

8 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Hi Mezcal, if you have had issues with installation then please reach out to customer service and we'll assist you. Thank you

5 / 5 Share

March 10, 2025

Store

Pleated

Using app

17 minutes

Total reviews

2

Average rating

5.0

All reviews

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