Rating

4.9

feedback

2,969

Reviews

chart

#1,183

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    18%
  • Less than a day
    25%
  • Less than a month
    19%
  • Less than a year
    20%
  • More than a year
    7%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service provided by the support team. Many users mentioned specific support representatives like Harry, Pearl, Mason, and Grace who were extremely helpful in customizing the app and resolving issues quickly. The app itself was described as easy to set up and use, with features like preorders, back-in-stock notifications, and wish lists being highly appreciated. However, there was one negative review mentioning that the app is overpriced and glitchy, and another review criticizing the developer for being dishonest and borderline scammer.

Highlights

Excellent customer service and support
Easy setup and customization
Positive feedback on specific support representatives
App features like preorders and back-in-stock notifications
One negative review mentioning overpricing and glitches

Rating Breakdown

  • 5
    88% (2,600 ratings)
  • 4
    2% (63 ratings)
  • 3
    0% (6 ratings)
  • 2
    0% (10 ratings)
  • 1
    1% (25 ratings)

Reviews with Text

  • 94% (2,555)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 5, 2026

Es increible la atención al cliente de Miles!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

March 5, 2026

This app and the support, specifically Pearl and Grace made the transition from my older apps so much easier and flawless. They helped with setup and customization and I am able to do more in this one app than I did in multiple previous apps.

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

March 5, 2026

Great Add on - Tech support is super helpful

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

March 4, 2026

Pearl is absolutely amazing. She reached out to make sure everything was working properly and even made a couple cosmetic suggestions that I would have never thought of. If this is the customer service received at the free level (I'm still new and growing), I can only imaging how attentive your customer support is with a paid plan. You've got me for life with this type of wonderful support. Pearl is definitely the best.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

We’re genuinely pleased to hear that Pearl’s support made such a positive impact on your experience, especially as you’re just starting out. It’s fantastic to know her suggestions helped enhance your store, and we’re committed to providing that level of care at every stage. Having The Shadow Witch with us for the long haul means a lot, and we’re here to support you as your business grows. Don’t hesitate to reach out whenever you need us!

4 / 5 Share

March 4, 2026

I was getting ready to launch a new product on my Shopify store and wanted a way to make sure my customers didn’t miss it the second it went live. Notify Me! was exactly what I needed. As soon as the product officially launched, my subscribers received an instant notification straight to their phones, which let them shop right away. It made the whole launch feel smooth and exciting, and I know it helped drive those early sales. Super easy to use and a total game-changer for product drops. Highly recommend!

Using app

About 2 months

Total reviews

1

Average rating

4.0

All reviews

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