Notify! Back in Stock|PreOrder
Notify Me! Back in Stock and PreOrder Shopify App
Rating
5.0
feedback
2,067
chart
#155
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Sept. 17, 2024
They do not offer support for stores selling CBD and related products but you most likely will not know that until you install the app, hopefully this will save you some time! Very disappointing.
April 24, 2024
They don't disclose before you install that they also charge 3-1% of your preorder revenue, on top of the monthly subscription rate. I'm sure many small businesses aren't aware of this hidden fee. Terrible. Don't be shady, and include in your pricing section.
Using app
5 minutes
Total reviews
1
Average rating
1.0
April 16, 2024
Doesn't work all the time. I get numerous complaints that they (the customer) never received a text or an email and now the Notify Me button stopped working. I was told by the Notify me app that in order for the app to work properly it needs to be babysat every week and then they need notification that it isn't working. I can accept that if it was a free app, but not for $70 a month.
Oct. 27, 2023
Looked good until I realized it's another piece of software that oversteps its bounds and thinks it is entitled to a % of our sales on top of a monthly fee. Software does not deserve a % of your sales, it is a robot and should be paid X for doing Y. Charge whatever you think it's worth from there. Just wanted to warn others because there are definitely other apps on the shopify App Store that offer the same functionality for a flat rate.
Aug. 27, 2023
Die App funktioniert leider nur bedingt aber viel frecher sind die Preise man hat nur eine gewisse Anzahl die sich benachrichtigen lassen können und im Anschluss wird man richtig zu Kasse gebeten für eine App die dieses kleine Feature bietet sind die Preise übertrieben teuer ich kann jeden davon abraten
Hello Marcel, I'm sorry to hear about your dissatisfaction with our app and its pricing. We recognize the importance of delivering value to our customers and our aim is always to provide value for the price while ensuring the quality and support our users deserve. Our team has already reached out to address your concerns directly and offer solutions. Furthermore, we'd like to mention that we have a special program for charity shops and startups. If you fall into or are considering this category, you can apply for special conditions with us. We highly value your feedback and hope to better cater to your needs in the future. Warm regards, Zara, Customer Success Lead Hallo Marcel, Es tut mir wirklich leid zu hören, dass Sie mit unserer App nicht zufrieden sind. Unser Ziel ist es immer, ein gutes Preis-Leistungs-Verhältnis zu bieten und gleichzeitig die Qualität und den Support zu gewährleisten, den unsere Nutzer verdienen. Ich verstehe Ihre Bedenken bezüglich der Preise und der Anzahl der Benachrichtigungen. Wir würden uns freuen, wenn Sie uns direkt kontaktieren könnten, damit wir Ihr Feedback genauer besprechen und sehen können, wie wir Ihre Erfahrung verbessern können. Vielen Dank für Ihr Feedback, und wir hoffen, dass wir in der Zukunft besser zu Ihren Bedürfnissen passen werden. Mit freundlichen Grüßen, Zara, Customer Success Lead
Aug. 11, 2023
If I could give this app zero stars, I would. When I first installed the app, the submission box had excessive white space and despite my best efforts, I could not troubleshoot on my own though I spent about a couple hours attempting to do so using custom code. I finally reached out to support. Support informed me that "we are not able to service your store according to our terms of service, due to the type of products you are selling." The "types of products" that my store sells are merchandise with a liquor license pending to sell wine but okay. Huge waste of time. Uninstalled and found a much better experience by using "Alert Me! Restock Alerts." Their product actually functions out of the box so that's a win.
Hello Brian, I sincerely apologize for the inconvenience. I empathize with you because we didn't let you know about the restrictions at the time of installations and you have every right to write this review. Our team has reached out to you and hope you will choose to reply to our emails. Product restrictions is based on our terms of service (Found here: https://www.hengam.io/terms-of-use/) which has many mutual product restrictions with apps like Shopify markets. A major reason for this is if our SMS restock notifications include certain keywords, our SMS messages may face delivery issues on some operators and countries which may hurt many other Shopify stores using our app. We understand the frustration and will work on making our guidelines clearer within the app and letting stores know whether they will be unable to use the product at the start. About the issue regarding white space, every store is different and we customize the designs for each store with a click of the button to match your theme. Unfortunately in your case, our customer success representative couldn't help as your store was not within our terms of use. We're glad you found a solution that fits your needs. Thank you for your feedback, and we wish you success with your store. Zara, Customer Sucess Lead