All reviews

Rating Breakdown

  • 5
    86% (2,478 ratings)
  • 4
    2% (62 ratings)
  • 3
    0% (6 ratings)
  • 2
    0% (8 ratings)
  • 1
    1% (24 ratings)

Reviews with Text

  • 95% (2,440)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 18, 2025

Stella was Amazing! Great, quick service

Store

DJI

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the wonderful review! We're so glad to hear that Stella provided amazing and quick service. If you need anything else, feel free to reach out anytime!

5 / 5 Share

Sept. 18, 2025

This is the only app that did not cause issues with our store. Other apps caused functionality issue like items not being added to cart and so but not this. The support person, Pearl, was friendly, quick and considerate in helping me make some customisations as well. Although plan prices can be better but I think it is a great app! Thank you.

Using app

About 1 hour

Total reviews

7

Average rating

4.7

Developer Reply

Thank you so much for your feedback! We’re thrilled to hear that our app worked smoothly with your store and that Pearl was able to assist you with your customizations in a friendly and efficient manner. We appreciate your thoughts on our plan prices and will take that into consideration as we continue to improve. If you need any further assistance, don’t hesitate to reach out!

5 / 5 Share

Sept. 17, 2025

Just on-boarded and Grace was amazing adjusting the buttons to my theme straight away free of charge. Looking forward to seeing what this app can do for me

Using app

42 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great review! We’re so glad to hear that Grace was able to quickly adjust the buttons to fit your theme and provide excellent service. We’re excited for you to see all the benefits our app has to offer and are here to help every step of the way. If you need anything else, just reach out!

5 / 5 Share

Sept. 17, 2025

Solid app. Does exactly what it says - quick response in their support channel. Harry from their team was great to work with!

Using app

16 days

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your great review! We’re glad to hear the app is working as expected and that Harry provided excellent support. If you need anything else, feel free to reach out anytime.

5 / 5 Share

Sept. 17, 2025

Great service with care

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words! We're so glad to hear that you had a great experience with our service. If you need anything else, we’re always here to help!

5 / 5 Share

Sept. 16, 2025

So far, so good. Excellent service from the team immediately upon downloading and starting to use this app. Thank you Grace!

Using app

38 minutes

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the positive review! We're thrilled to hear that you had an excellent experience right from the start. Grace will be happy to know she made a difference! If you need any further assistance, we’re here to help.

5 / 5 Share

Sept. 16, 2025

The customer experience was a great experience. Grace was very friendly, super prompt, and gave excellent help to fix a problem i has with my website.

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your wonderful feedback! We’re so glad to hear that Grace provided such friendly and prompt assistance in fixing the issue with your website. If you need anything else, don't hesitate to reach out ; we’re always here to help!

5 / 5 Share

Sept. 16, 2025

great support from Miles!

Store

heybee

Using app

About 4 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your feedback! We're glad to hear you had great support from Miles. If you need anything else, don’t hesitate to reach out!

5 / 5 Share

Sept. 16, 2025

Using app

About 4 years

Total reviews

3

Average rating

4.0

Developer Reply

Thank you for your review.

1 / 5 Share

Sept. 16, 2025

We pay for the Pro subscription, yet without any warning, our ability to send SMS notifications and use other crucial features was blocked. We were in the middle of preparing a restock campaign for a highly anticipated product, and now we can’t send notifications to our customers due to an error caused by the app. We reported the problem to support – instead of real, immediate help from a person, we were forced to interact with an unhelpful bot. Eventually, we were told we have to wait 24 hours for the technical team to respond. The only explanation provided was that ‘this might be a bug caused by the release of annual plans.’ During this waiting period, our company is losing money – we have an active social media campaign generating traffic, with all notifications ready to go out, but we can’t send them. You simply can’t rely on this app during critical moments for your store. Because of this incident, I’ll be forced to look for an alternative solution, as this situation is unacceptable and cannot happen again. I absolutely do not recommend this app – we lost time, money, and customer trust because of this issue.

Store

LAIF

Using app

Over 2 years

Total reviews

3

Average rating

1.0

5 / 5 Share

Sept. 16, 2025

They helped me to fix the code very quickly, very suitable for beginners.

Store

Chan

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! We're glad to hear that our team was able to help you fix the code quickly and that the app is suitable for beginners. If you need any further assistance, feel free to reach out!

5 / 5 Share

Sept. 16, 2025

Great customer service! Thank you Pearl for your help!

Store

SPRK

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words! We're so glad to hear you had a great experience with customer service. Pearl will be happy to know she was able to help! If you need anything else, feel free to reach out anytime.

5 / 5 Share

Sept. 15, 2025

l'applicazione è utilissima per avvisare i clienti, e il servizio clienti è ottimo e gentilissimo.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Grazie mille per il tuo feedback! Siamo felici che l'applicazione ti sia stata utile per avvisare i clienti e che il nostro servizio clienti sia stato all’altezza delle tue aspettative. Se hai bisogno di ulteriori assistenze, non esitare a contattarci!

5 / 5 Share

Sept. 15, 2025

Customer service is very good. Helped me understand the app's features and explained the details very well.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your great feedback! We're glad to hear that our customer service helped you understand the app's features and explained everything clearly. If you have any more questions or need assistance, feel free to reach out anytime!

5 / 5 Share

Sept. 14, 2025

Super responsive customer support. Dela from customer support helped resolve our issues immediately with fluid communication.

Using app

13 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the fantastic review! We're so glad to hear that Dela was able to resolve your issues quickly with clear and effective communication. If you need anything else, we’re always here to assist!

5 / 5 Share

Sept. 13, 2025

Aliya helped me greatly, she was very engaging and enthusiastic, as well as being thoroughly helpful. She helped set up the app in record time, and took care of all my "newby" jitters very well. I appreciate her help setting up the app and am confident it will be a success.

Using app

41 minutes

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for the wonderful review! We’re so happy to hear that Aliya provided such engaging and enthusiastic support while setting up the app. We’re confident the app will work great for you, and we’re here if you need anything else!

5 / 5 Share

Sept. 13, 2025

Support team is such as rescue team, thanks for your fast response

Using app

About 1 hour

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for your kind words! We’re so glad to hear that our support team was able to assist you quickly. If you need anything else, feel free to reach out anytime!

5 / 5 Share

Sept. 12, 2025

Using app

12 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review.

5 / 5 Share

Sept. 12, 2025

Great customer service! Pearl was very kind and was able to help me with all of my questions:)

Using app

Over 3 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for the wonderful review! We're so glad to hear that Pearl was able to assist you with all your questions and provide great service. If you need anything else, don't hesitate to reach out!

5 / 5 Share

Sept. 12, 2025

Pearl was wonderful, so helpful and kind and helped me get my new product set up as a PreOrder! Thanks so much!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind words! We're so glad to hear that Pearl was able to help you set up your new product as a PreOrder. We truly appreciate your feedback and are always here if you need anything else.