All reviews

Rating Breakdown

  • 5
    88% (2,666 ratings)
  • 4
    2% (65 ratings)
  • 3
    0% (6 ratings)
  • 2
    0% (10 ratings)
  • 1
    1% (26 ratings)

Reviews with Text

  • 94% (2,620)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 10, 2025

Miles was very very helpful! He took care of all my concerns. I don't know if i've had a customer expericance like that before. This dude is awesome!

Using app

About 6 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 10, 2025

It's easy to set up and use, and so far, a good simple waitlist functionality. There were issues getting our button to display that required their support team to jump in, however they were very fast and helpful! Miles from customer support was quick and immediately available despite it being evening my local time.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 9, 2025

Fantastic app and stellar support! The app works perfectly for managing pre-orders and back-in-stock alerts, exactly what we needed. A special shoutout to Nilou, who helped us make some custom changes quickly and flawlessly. Highly recommended!

Using app

About 2 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

April 9, 2025

Miles was very helpful to me in understanding the billing items. He was quick and to the point with his response. Appreciates it.

Store

Mr.Big

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2025

Thank you so much Miles for your help at resolving issues that we had with the app!

Using app

Almost 4 years

Total reviews

5

Average rating

5.0

5 / 5 Share

April 8, 2025

Pearl has given me a wonderful service. It has been great having worked with her. Thank you Pearl!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2025

What a great application. Miles has been assisting me with the app on my website and has provided such a pleasent and funny service. Truly appreciated. Thank you Miles.

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

April 7, 2025

Using app

32 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

April 7, 2025

Easy integration and Dela was fantastic helping me customize the widget UX/UI for our customers! Would definately recommend!

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 7, 2025

Excellent customer service. Highly recommended!

Store

QF Labs

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2025

Miles was very efficient and speedy, solved my queries in literally 3 mins. Definitely a top rated app and great responsive service.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind review! We're thrilled to hear that Miles was able to quickly assist you and resolve your queries. We take pride in providing efficient and responsive service, and it's great to know that you had such a positive experience. We truly appreciate your support and are glad to have you as a user! If you need anything else, don't hesitate to reach out.

1 / 5 Share

April 5, 2025

A bit of a rip off. We only send a few notifications, but because we have a high number of 'potential' alerts, we are charged for that. Whilst the notification system is good, I don't require any of the pre order stuff. So, it would be better to have two seperate apps than two rolled in to one.

Using app

Over 1 year

Total reviews

10

Average rating

2.3

3 / 5 Share

April 4, 2025

The customer service staff, Emma, was great and very patient. She resolved all the problems I had. The app could be better if you improved the export section. I have to export all the data for the last 3 years, even though I only need data for the last month. I hope it works better in the future.

Using app

Over 2 years

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for your feedback! We're glad to hear that Emma was able to assist you. Your feedback is valuable and helps us improve. Our support team has already sent an instruction video to assist you in filtering the data for export. If you need any further assistance, feel free to reach out — we’re always here to help!

5 / 5 Share

April 4, 2025

Perfect App, amazing customer support. The app is free to use and have amazing features. Shout out to Pearl for supporting customize the pre order button, that actually makes my store stunning! Highly recommended!

Store

Spacet

Using app

29 minutes

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying the app and the features it offers. It's great to know that Pearl was able to assist you in customizing the pre-order button and make your store stand out. We truly appreciate your recommendation and your support. If you ever need anything else, feel free to reach out — we're here to help!

5 / 5 Share

April 2, 2025

I downloaded this app a year ago when i first started my business. Felt i didnt have the need for it but when i did i quickly redownloaded it. Dealt with Sam today who helped me get set back up. Loved the quick responses and very down to earth. Love that i wasnt talking to a robot and i was able to get quick responses. THANK SAM!!!

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your amazing feedback! We’re so glad to hear that you decided to come back to the app and that Sam was able to assist you in getting everything set up. We always aim for quick, personal service, and it’s great to know you appreciated that! Sam will be thrilled to hear your kind words. If you ever need anything else, don’t hesitate to reach out — we’re here to help!

5 / 5 Share

April 2, 2025

Miles was exceptional. He was detailed oriented, attentive and went above and beyond to ensure that my issue was addressed. He offered a discount that hooked me and I upgraded my subscription on my website. I am very happy with the functioning of this product and I highly recommended it to all Shopify businesses!

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that Miles was able to go above and beyond to assist you and that you're happy with the product. It's fantastic to know that the upgrade has been a great fit for your business. We truly appreciate your recommendation and are grateful for your support. If you ever need any further assistance, don’t hesitate to reach out — we’re here to help!

5 / 5 Share

April 2, 2025

Quick, Easy, and Excellent customer service.

Using app

10 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your great review! We're so happy to hear that you had a quick and easy experience with excellent customer service. If you need any further assistance, feel free to reach out. We’re here to help!

5 / 5 Share

April 1, 2025

Good customer service.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re glad to hear that you had a good experience with our customer service. If you need anything else, don’t hesitate to reach out!

4 / 5 Share

April 1, 2025

So far so good. Does exactly what I needed it to do. I've used the Lite plan for a couple of years now. It's been great. As far as the other plans -- the price seems high, don't love that they take commission, but support is very helpful. Dela helped me with all my questions when choosing which option to upgrade to. Thanks!

Using app

Over 3 years

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your thoughtful review! We’re so glad to hear that the app has been great for you and has met your needs over the years. Your feedback helps us improve, and we always strive to offer value that’s worth the investment. We appreciate your input on the pricing and commission, and we’re happy Dela could assist you with your upgrade questions. If you have any further concerns or need additional support, don’t hesitate to reach out — we're here to help!

4 / 5 Share

April 1, 2025

Nice customer service, great help from Pearl

Using app

4 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your kind words! We're so glad to hear that Pearl was able to provide great help. We truly appreciate your feedback and are always here if you need further assistance!