WOD: PreOrder Now

Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear how frustrating this experience was, especially given your prior success running preorder campaigns. You’re right that, in its current setup, PreOrder Now relies on Shopify’s selling plan structure, which can require partial payments in certain cases. We understand that forcing a 50% upfront payment isn’t suitable for every business, and we acknowledge that this limitation didn’t align with your expectations or needs. We’re also sorry that the time zone difference added to the frustration while you were trying to get things resolved. While our team did work to assist and ensure your existing order could be completed safely, we understand that the overall experience fell short for you. We’ve reached out to you directly by email so we can better understand your use case, gather your feedback in more detail, and see what we can improve or offer going forward. Your input is important to us, and it’s already been shared internally as part of our ongoing efforts to improve the product. Thank you again for being honest about your experience — it helps us do better.

Thank you so much for the amazing review ⭐️ We’re really glad to hear that PreOrder Now is working exactly as expected and that the setup felt clear and flexible for your store. It’s also great to know the app integrated smoothly with your theme. A special thank you for highlighting Rayan; we’ll be sure to pass along your kind words. Our team always aims to be proactive and make sure everything works perfectly, even beyond the initial request. We truly appreciate the recommendation and are always here if you need anything else!

Thank you so much for your continued trust and support! We truly appreciate you using the app for so many years, and we’re glad to hear our team has been quick to help whenever something comes up. It means a lot to us to be part of your long-term success. If you ever need anything, we’re always here to help!

Thank you for the thoughtful review and feedback! We’re glad to hear your experience has been positive so far. We really appreciate you sharing these suggestions around improved tagging with quick pay options and more self-serve button styling. This kind of input is incredibly valuable and helps guide future improvements. If there’s anything we can help with in the meantime, feel free to reach out—we’re always happy to assist!

Thank you so much for the 5-star review! We’re glad to hear PreOrder Now is working smoothly for you, even with mixed in-stock and backordered variants. It’s great to know the app and our support met your expectations. If you ever need help or have questions, we’re always here for you!

We’re really sorry to hear about the trouble you experienced with overselling — we know how frustrating that can be for both your team and your customers. I checked your conversation with our support team, and we did reply to your ticket with the next troubleshooting steps. If you’d like to continue working through the issue, please feel free to respond there; we’re absolutely happy to keep digging until everything works as expected. To make sure we reconnect, I’m also reaching out to you directly via email. Your feedback is important, and we’d really appreciate the chance to resolve this properly for you.

Easy to use and the support is really quick and efficient. Suggested

¡Muchísimas gracias por esta increíble reseña! Nos alegra muchísimo saber que nuestro equipo pudo ayudarles a fondo y que sintieron un interés real por parte nuestra. Trabajamos duro para ofrecer un soporte cercano y útil, así que leer esto realmente nos motiva. ¡Gracias a ustedes por confiar en nosotros! Siempre que necesiten algo, aquí estamos.

Thank you so much for the amazing review! ⭐️ We’re really glad to hear our team could walk you through adding the pre-order code to your packing slip. We know how important clear, reliable support is — and it means a lot that you found the experience helpful. If you ever need anything else, we’re here for you!

Thank you for your feedback! 😊 We’re glad to hear our dev support team was able to assist you — we’ll be sure to share your kind words with them!

Thank you for the 5-star review! ⭐ We’re thrilled to hear everything went perfectly for you — that’s exactly what we aim for!

We really appreciate your 4-star review! 🙌 It’s great to hear that PreOrder Now is working well for your store — thank you for being part of our community!

Thank you for your wonderful review! 🙌 We’re so glad our team could help you get set up quickly and smoothly. Wishing you lots of success with your first product launch! 🚀

Thank you so much for the amazing feedback! 🌟 We’re delighted to hear Roel was able to provide such a great experience — we’ll make sure to share your kind words with him. We’re always here if you need anything else!

Thank you so much for the 5-star rating! 🌟 We’re thrilled to know you’re enjoying PreOrder Now — your support keeps us motivated to keep improving!

Thank you for the awesome feedback! We’re thrilled to hear everything’s running smoothly and that our team could jump in quickly to help. We really appreciate you being with us!

That’s wonderful to hear, thank you so much for sharing! We’re glad our team could quickly resolve the preorder button issue and get everything running smoothly again. Don’t hesitate to reach out anytime you need us!

Thank you for the kind words! We’re happy to hear our support team could assist you quickly and effectively. We’re always here if you need anything else!

Thank you so much! We’re really glad to hear you’ve had a great experience with our support team, we’ll always be here to help whenever you need!