WOD: PreOrder Now
Pre Order App on Shopify
Rating
4.5
feedback
1,023
chart
#1,961
All reviews
Review RSS Feed
Aug. 2, 2025
doesnt work on big products store
Hi team, Sorry to hear you're still having trouble. Our team has been actively supporting your concerns since May and made adjustments to your settings when access was granted. Most recently, we replied to your ticket and are currently waiting for you to reauthorize collaborator access so we can recheck the sync issue and complete the fix. Once we have access, we’ll move quickly to resolve this. We look forward to your reply. - WOD: PreOrder Now Management Team
June 26, 2025
This was my go-to Pre Order App for years. It was a little tedious, but it worked. The new version is a disaster. I've never experienced an update that is so completely disconnected from the original. I hate it. Totally confusing. Starting to look for another option NOW....
I'm sorry to hear the update's been confusing. We've reached out via email and are just waiting on your approval for collaborator access so we can investigate the issues you're experiencing. We'd really like the chance to help make things clearer and address any issues. - Pre-Order Now Management Team
May 4, 2025
Misleading App. I decided to try the app I was subscribed to the free plan. Under the Basic Plan is show Try it Free for 14 Days. So I decided to try it for 14 days, I cancelled within 10 days and was still charged $19.95. I showed the screenshot to the app developer they said because I used it back in 2020 I am not entitled to Try it free for 14 days then why does it say TRY IT FREE FOR 14 DAYS ? When you click on the try it free no where on the Approve Subscription does it mention anything about if you have used it previously you are not entitled to another 14 days again misleading by the app developer. I thought they where just trying to win me back as a customer which many apps and companies do these days when you have had such a long period of inactivity. Secondly this is the email from Roel on 16th April, I have escalated the issue to our technical team. They usually provide an update within one business day. Once I get an update, I will let you know. its now May 5th and still haven't recieved a reply. Easier to delete and uninstall the app than deal with the team.
We're sorry to hear about your experience and completely understand your frustration. Unfortunately, the message about the 14-day free trial is controlled entirely by Shopify and we're not able to edit it, even for returning users. We agree it can be misleading, and we sincerely apologize for the confusion it caused. We also recognize that our delayed follow-up on your support request added to your frustration, and that's on us. A member of our team will be reaching out to help address your concerns. - Pre-Order Now Management Team
April 18, 2025
The app is working fine but the support is terrible. I canceled my subscription. Tried to get in touch multiple times with the support desk. After waiting for 15 min the live chat starts. I answered all the questions and provided access to the store. After providing access the support desk never came back to me. After asking multiple times if someone was there i got no answer. Very disappointed..
Thank you for your feedback, and we're sorry for the experience you had with our team. While our team did respond to your messages and provided guidance on resolving the issue, we understand how important it is to get a quick response. Someone from our team will be reaching out shortly to make sure your concerns are fully addressed. - Pre-Order Now Management Team
April 17, 2025
Worked fine for years, but the new setup they implemented wrecked it. We deleted the app—absoulte shit.
We're really sorry to hear about your experience, especially after being with us for so long. Someone from our team will be reaching out directly to provide assistance. We appreciate your patience and understanding. - Pre-Order Now Management Team
April 17, 2025
App used to be good, new update absolutely sucks and is significantly more difficult to maintain products.
Thanks for sharing your honest feedback. We're sorry to hear the update caused frustration. We've noted your concerns, and since you're still using our app, someone from our team will reach out to you directly. We hope to turn your experience around. - Pre-Order Now Management Team
April 28, 2025
i can not anymore access my data with the new version
Hey Importation Eno Friul and team! Thanks for the great feedback! We're glad our support team could assist you quickly and proactively. If you need further assistance, you know where to reach us!
March 3, 2025
Haven't had time to finish
Thank you for your feedback. I know you reached out about this yesterday, and we replied, but we may have missed each other. If you're still open to it, we'd be happy to jump on a quick call to walk you through the setup or troubleshoot any issues. A member of our team has already reached out to offer assistance. We look forward to helping you get set up! - Pre-Order Now Management Team
Nov. 21, 2024
We noticed your review was empty and we'd love to help you. Is there any feedback you can share on your issue? Reviews are important to us as a business. We'll be reaching out to see if there's something we can actually help with. -PreOrder Now Management Team
Nov. 18, 2024
Ineffective.
Thank you for your feedback, and we're so sorry to hear that you found our app ineffective. We're going to work to make this right! Someone from our team will reach out to you ASAP to address your concerns and provide further assistance. -PreOrder Now Management Team
Nov. 8, 2024
still need to try it
Thank you for trying our app! We're sorry to see you go and would love the chance to improve your experience. We'll be in touch shortly to see if there's anything we can do to help. -PreOrder Now Management Team
July 15, 2025
the basic functionality of this app should be: 1 click and a product is set to reorder 1 click and its normal add to cart I've spent hours in the chat to first get products to show up for preorder and then I have now spent hours to try to make products normally available again. i am now going to uninstall the app hoping that my products can be normally purchased again
We're glad that you liked our app Awesome Maps and team! Thank you for your support!
Aug. 9, 2024
After 5 years as a loyal subscriber on one of our stores this app has completely changed their pricing model to be biased against Shopify Plus stores. We have been a subscriber for $29 a month, but when we wanted to add this app to all of our other stores we discovered pricing has now changed to $99/mo. When we reached out to them they offered the additional stores for $59/mo and refused to match the existing price citing a pathetic excuse of overhead costs. It's a software app.... where we are self service. It does not cost anything extra to have an extra subscriber to a software. $99/mo is an overcharge of an app for our secondary lower performing sites and it's infuriating when apps think that just because a site is Shopify Plus store that they should base their pricing on this. Pricing should be based on usage not based on which Shopify plan we have. We have since switched to one of the other pre-order apps in protest to this new pricing model. It's unfortunate they chose $0 revenues instead of supporting an existing loyal customer of 5 years that was simply looking to spend more.
Thank you for taking the time to provide such detailed feedback. I understand you do not see the value for your new store at our current price point. That is certainly a concern for us, and something we want to address as an organization. We would love to discuss this, as well as other options to resolve this problem, with you on a call if you are open to it. Hannes Bez | Director of Customer Experience
Aug. 8, 2024
Der letzte Schrott und der Support ist keine Hilfe
I'm so sorry about your poor experience with us so far. I will be reaching out to you directly to see if we can fix things and win back your trust. At the very least, I want to make sure that we learn from what we did wrong here so we can make sure it does not happen again. Hannes Bez | Director of Customer Experience
May 28, 2024
I reached out to support twice and never heard from them. App crashed and will not allow users to add the product to cart. I would not recommend you work with this app.
Thanks for taking the time to post this honest review. I'm truly sorry about the poor experience you've had with our app. I know we've lost your trust, but we've still reached out to you by direct email to see if there's anything we can do to improve and hopefully fix the situation. Hannes Bez | Director of Customer Experience
April 23, 2024
The loading times of the changed Add to cart button are very long. Many of my customers don't even notice the pre-order because it only loads when the customers are in the shopping cart. In addition, the order tags are not assigned correctly. Even if all settings are set up correctly. Today, for example, the app is not available at all.
Hi Puschies team. We are so terribly sorry you're experiencing issues with the loading. Obviously this is a critical piece of functionality for you and we are working hard to ensure that the button loads as fast as possible on the PDP. We are in the business of making apps that help merchants, and we strive to deliver on that promise. Your experience is not a good example of this and we will do our best to make things right for you and all of our other cusomters. - Lauralynn, VP of product.
March 4, 2024
Garbage app. Nothing functions properly. So dissapointing.
Hi Bunny Knots and team, My name is Sharky, Team Supervisor here at Pre-Order Now. I apologize for the experience you've had with our app. We reached out to you through email and hope that you give us a chance to set the app up properly for you. Please be assured that there are no issues, and there are just a few things that need to be enabled for the app to work. I hope you reconsider our app. We will be waiting for your response. Respectfully yours, Sharky Team Supervisor - Pre-Order Now
Feb. 26, 2024
First of all, I think it would be great if the instructions would tell us that in order to use this app that we need to be on SHOPIFY THEME 2.0 Secondly, I have been unable to install Thirdly there is an irritating pop up that SAYS congrat YOU HAVE A PREORDER, while I have been unable to completely install, so that's very confusing! Fourthly "Customers service" or chat just gives articles which are not completely helpful
Hi Julia, My name is Sharky, Team Supervisor here at Pre-Order Now. Thank you for sharing your feedback. I sincerely apologize for the inconvenience you've experienced with our app. I reached out to you in a separate email to possibly schedule a call and get the issues fixed. We would like to turn this experience around for you, and hopefully, you give us a chance. I hope to hear from you soon. Sincerely yours, Sharky Team Supervisor - Pre-Order Now
Feb. 14, 2024
This app is not designed for stores with rich functionality. The pre-order button replaces the add to cart button only after the page fully loads - very delayed, poor customer experience and risk of orders being created incorrectly. Their team will waste your time promising that they are working on a solution and then another manager will message you days later to say there has been a misunderstanding between their team. My sincere advice is not to go down this route if you plan to scale. If you have a very small, simple business maybe this can work. Extremely poor!
Thanks for your honest and direct feedback. I'm truly sorry for the confusion during our conversation with you - I agree that we could've handled that better. I take responsibility for that. Regarding the issue that caused the button to load slowly on your theme, I raised it with our product development team to see what we can do to improve things on our side. I realize it's not soon enough to help your business, but hopefully it shows that we really do care about our customers' experience! Best regards, Hannes Bez | Director of Customer Experience
Jan. 29, 2024
PLEASE NOT INSTALL THIS - UNSATISFACTORY APPLICATION We have been unable to sell for several days, until we identified the error. This application has changed its conditions and without warning they are forcing us to take the payment plan. As we have not updated the payment plan, because no one has communicated it to us, they have disabled the purchases of the products in stock. Losing many orders. REGRETTABLE APPLICATION AND REGRETTABLE CUSTOMER SERVICE WHO DO NOT ANSWER.
Hi INDOMITO, My name is Serge and I am the CEO of the company that owns the application pro order now. I am so sorry you are having issues. We want to make sure you have the best product experience and help you ASAP. Our customer service team is reaching out to you directly to help now to make sure we resolve all your issues. If anything is not resolved, you can reach out to me directly at [email protected].