PreOrder Now Backorder WOD
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Absolutely no support. Had my products on pre-order and when I took them off pre-order, one did not change the CTA button back to "add to cart". It is still stuck on "pre-order now". I've reached out to support several times with no response. I even deleted the app and it still remains. There is no way for me to change back to "add to cart" and they refuse to help, even with Shopify opening a ticket. If you don't want your website code messed up, I do not recommend this app.
Hello to our friends from White Elm Laura, Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now. It seems that your emails are not reaching us. We have just received one email from you on 10th Jan which we promptly replied. I believe there is some issue with the email communication. Can you please provide us with your alternate email address on [email protected] so that we can get this sorted ASAP? If you are open to trying our app again - I can have the best developers on our team work on your case to get you up and running in no time. We would love to have you on board again. But even if you decide against it - please let us know so that we can help you with the issues you have been having with the residual code as we believe it is not coming from our app. Again, we are so sorry about what happened here (it is not normal with our app). We work SUPER hard to make sure every merchant who uses our app has an A+ experience. Regards, Pushpesh & the Pre‑order Now Support Team
This app was easy to setup and allows our wholesale customers to submit pre-orders and purchases in the same transaction. They were also quick to respond to the one issue I emailed about (same day within minutes). Aman was very helpful!
Hello to our friends from TAWAPA Thank you for this amazing review. We're so happy to hear that you are enjoying Pre‑order Now. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We would like to thank awesome customers like you for your amazing support! You rock! Cheers, Pushpesh & the Pre‑order Now Support Team
Incredible customer service. The developer easily understood my requests and was able to make the pre-order button fit seamlessly into my website. So excited to use this feature!
Hello to our friends from Freestyle Snacks Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Pre‑order Now Support Team
I just installed the app and exited to start using but will rate 5 stars for the great support for setting up the styling etc :)
Hi to our friends from L'Goodie Thank you for your review. We are so happy to have you as our customer, Our goal is always to go above and beyond. Please do not hesitate to reach out to us in support at any time so we can exceed your expectations in the future. Tanu and The Pre‑order Now Support Team
Service quality is very good The application has many interesting features The support team is very enthusiastic to help me solve my problems
Hello to our friends from iLTutto Store Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying the Pre‑order Now app and that our support team was able to provide you with top-notch service. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Cheers, Pushpesh & the Pre‑order Now Support Team
The main issue is that around 10-20% of my pre-orders are not caught by the app. So that means 10-20% of pre-order clients do not know that they are making pre-order. And the worst part is that every morning I need to recheck orders in order to highlight not informed clients and send them information about pre-orders manually. Though, I am risking with bad customer experience because they did not know about it before buying. I contacted support, they tried to fix it, but they failed.
Hello to our friends from WoodWe Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now. We fully understand the frustration you have gone through and can assure you that we will work with you to get it solved at the earliest. We are very sorry for the inconvenience this is causing you. We do our best to increase the service quality of our app and services on a daily basis and look forward to reaching a resolution very soon. Please check your email for updates. We are working hard to get back to you as quickly as possible. Here to help, and very sorry you experienced this. Regards, Pushpesh & the Pre‑order Now Support Team
SO easy to set up and great price. Sends out automatic emails and syncs with shopify. We love it !!!
Hello to our friends from HARTS Bootees Thanks for the awesome review. We're so happy to hear that you are enjoying Pre‑order Now. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Pre‑order Now Support Team
Great customer service from Vlad at Pre Order Now. Software easy to use and developers are accessible I was helped in less than 10 minutes of my inquiry .
Hello to our friends from Eminence Apparel Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now. Vlad is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! Tanu and The Pre‑order Now Support Team
Working well so far, just got it enabled. Needed some help for it to find the add to cart button but support was extremely responsive and got it configured for us very quickly.
Hello, friends at Brixley Bags Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! Tanu and The Pre‑order Now Support Team
Pretty straight-forward! I haven't accepted an order using it yet, but looks good so far--a little better description of what happens after an order is placed would be helpful.
Hello, friends at Finley Outdoor Goods Thank you for your review. We are so happy to have you as our customer, Our goal is always to go above and beyond. Please do not hesitate to reach out to us in support at any time so we can exceed your expectations in the future. Tanu and The Pre‑order Now Support Team
I had many issues with the app. It doesn't work well with my theme. Customer service is extremely slow. I had problems with the badges so I emailed them for a solution. They said they were going to look into it but never heard back from them. I placed the request mid-Dec; also emailed them several times. No answer at all until mid-Jan. Bye.
Hello to our friends from Opus Haus! I am very sorry to hear about the frustration here. We have been replying to each of your messages via email - is it possible that they are going to your junk box? We work very hard to respond quite quickly to all ticket issues, 7 days a week. Did you receive our emails back? Please let me know - want to make 100% sure you are taken care of here. Sean - PreOrder Now Success Manager
so far so good. We started using pre order for our new start up. So far it is user friendly and works well with shopify. one of our issues is that you have to start a new campaign after publishing it rather than having the ability to just edit it.
Hello to our friends from Asubi Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Cheers, Pushpesh & the Pre‑order Now Support Team
Great support team! Comes back very quickly. Jabir is most helpful and responsive. Easy to set up and would recommend!
Hi, Nobó, Thank you for your review. We are so happy to have you as our customer, Our goal is always to go above and beyond. Please do not hesitate to reach out to us in support at any time so we can exceed your expectations in the future. Tanu and the Pre‑order Now Support Team
This is a perfect app to sell products on pre-order. The team also responds within minutes every time I have a questions. Highly recommend.
Hi RIA Eyewear, Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! -Tanu and The Customer Success Team :)
So far so good! I just needed something to streamline pre-orders for my little ceramics business that didn't involve too much extra stress or effort. Fingers crossed my first pre-order launch will be a success!
Hi Tessaramics, Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now ‑ PreOrder and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! -Tanu and The Customer Success Team :)
looks good but it doesn't have the email option, I have to pay extra for that such a bummer, lets see how it goes
Hi Kaltham's Pavilion, Thank you for your review. We are so happy to have you as our customer, Our goal is always to go above and beyond. Please do not hesitate to reach out to us in support at any time so we can exceed your expectations in the future. `Harish - Customer Success Team :)
So far, so good! I had a little trouble getting the badges to appear but the support staff was able to make it work for me within minutes of my request. Excellent customer service, and the app does exactly what it claims. A++++ Company
Hello, Freez Wholesale & Team, Thanks for your review, we really appreciate it. Glad to know you had a positive happy experience. You can contact us anytime for any app-related support. We wish Freez Wholesale great successes and all the very best! Cheers! `Harish - Customer Success Team
So far I am pretty happy with this app. I love the features. Set up took a little bit of time and I did have to contact customer support to get everything to function properly on my theme, but their team was very fast to respond and fixed everything for me remotely. Replied very quickly when I had follow up questions too. Looking forward to using this service.
Hello to our friends from Life After Death Designs We are super happy that the app has been working so well for you! Thank you for leaving us this awesome review. We will relay your kudos to our support team ;-) -Tanu & The Preorder Now support team
Seems helpful so far with using the free trial, support was quick to help which was a real bonus....
Hello friends at Herbeauty Hemp Skincare NZ Best Beauty Products Thank you for leaving this thoughtful review! We appreciate you leaving taking the time out to write this! We are happy our support team was able to assist you :-) -Tanu & The Preorder Now support team
Jabir from tech support was quick and efficient in identifying and resolving a setup issue. Everything is working great so far and I look forward to exploring all the features of this app in my store.
This is awesome! Thank you so much for this feedback. Our app will certainly not disappoint. PS: Jabir having a pizza party right now from this review ;) -- Chud and the Preorder Now support team
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