PreOrder Now Back in Stock WOD
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I had a hard time installing the app. But it works well and the customer service is great. You might not need the upgrade.
Hello, friends at Village Surf Shop Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! Tanu and The Pre‑order Now Support Team
Each time you change a setting, it doesn't update correctly and you need to contact support for them to change it, becomes pretty useless. Only compatible with the product page and not with collections shown on the homepage, so customers will still be prompted "Add to cart" or "Buy Now" even though the app is set up correctly. When activating the Pre-order badge, the badge will show on ALL products, including in-stock products. When setting up the Cart note "Pre-order", it will not show on the Mobile version, only on the desktop.
Hello to our friends at MY OBI Thanks for the awesome review. We're so happy to hear that you are enjoying Pre‑order Now. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We’ll make sure we pass your kind words along to Josh, who we know will be delighted to read your comment. We wish you and your store great success! Cheers, Pushpesh & the Pre‑order Now Support Team
App is pretty solid, and the support is stellar. the best option for Pre-Orders given the options on Shopify's App Store.
Hello to our friends at ettitude Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and the support team. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! We appreciate the high recommendation. You rock! Cheers, Pushpesh & the Pre‑order Now Support Team
Love the functionality of this app. We had a frustrating experience with their service the first go around but Josh was super helpful with set up and troubleshooting this time! Thanks, Josh :)
Hello to our friends at Destira Thanks for the feedback. We're so happy to hear that you are enjoying the functionality of the app. Apologies for not meeting your expectations the first time. Please let us know about any glitches that you face with the app and we will be glad to resolve them for you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Pre‑order Now Support Team
I use this app for my client's pre-order sales. It is simple to use and works well. Customer Assistance is superb! A++
Hello, friends at Fluzzle Tube Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! Tanu and The Pre‑order Now Support Team
Very responsive and helpful customer support! Had my question answered in a matter of minutes and they were very friendly.
Hello to our friends at Moss Danforth Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! Tanu & The Pre‑order Now Support Team
superb customer service, had some glitches yesterday when i first installed the app, but it wasn't the PREORDER app fault, and today everything is sorted and i recommend everyone to use this app in their store
Hello to our friends at Empire Online Shopping Thanks for the awesome review. We're so happy to hear that you are enjoying Pre‑order Now. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Pre‑order Now Support Team
I just bought the subscription to preorder all my products for a new store launch pretty fast and great customer service. WOULD RECOMMEND TO EVERYONE!
Hello to our friends at Attrutrait Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Cheers, Pushpesh & the Pre‑order Now Support Team
Jorge and Vlad were amazing throughout my customer service journey. Useful product. Recommend! 5 stars
Hello to our friends at Clap Cleats Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We are delighted Jorge and Vlad have been able to assist you. We’ll make sure we pass your kind words along to Jorge and Vlad, who we know will be delighted to read your comment. We love having you as a customer and we are always here to help your Shopify store succeed! Cheers, Pushpesh & the Pre‑order Now Support Team
The app is quite simple to use especially when there's a video teaching you how to setup everything!
Hello to our friends at CoffeeSweat Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now and the setup videos were helpful. We love having you as a customer and are always here to help your Shopify store succeed! Cheers, Pushpesh & the Pre‑order Now Support Team
Update July 8th, 2022 . Extremely frustrating. Don't know what is going on with this company - it is like they no longer care. Reported a problem 8 days ago ( notifications do not work) and they could not care less. I have spent hours in the past week repeating the same info to two different members of their customer service then it just gets forgotten about. They don't even bother responding now. In short - the new notification feature does not work and their customer service has become nonexistent with zero follow-up and zero communication with us about any progress. If we treated our customers like this we would be crucified by poor reviews. If you have a problem - dont expect to get much help. Review April 2022 Great App that just works without any trouble. Customer support are very quick,
Hello to our friends at TruBeef Organic Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We love having you as a customer and we are always here to help your Shopify store succeed! Cheers, Pushpesh & the Pre‑order Now Support Team
Great app for an effective and seamless pre-order launch strategy, high marks for ease of use and great customer service.
Hello to our friends at Angela Caglia Skincare Thanks for the awesome review. We're so happy to hear that you are enjoying Pre‑order Now. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Cheers, Pushpesh & the Pre‑order Now Support Team
Great app and better than others I've used. The service is fantastic and very helpful. Rasheem helped me resolve my issue by digging into it thoroughly as I had a developer do a custom Pre-order button previously and it was the reason the app didn't have the settings I wanted. But all fixed and working fine now.
Hello to our friends from Game Guys Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now. Rasheem is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! Tanu and The Pre‑order Now Support Team
Absolutely no support. Had my products on pre-order and when I took them off pre-order, one did not change the CTA button back to "add to cart". It is still stuck on "pre-order now". I've reached out to support several times with no response. I even deleted the app and it still remains. There is no way for me to change back to "add to cart" and they refuse to help, even with Shopify opening a ticket. If you don't want your website code messed up, I do not recommend this app.
Hello to our friends from White Elm Laura, Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now. It seems that your emails are not reaching us. We have just received one email from you on 10th Jan which we promptly replied. I believe there is some issue with the email communication. Can you please provide us with your alternate email address on [email protected] so that we can get this sorted ASAP? If you are open to trying our app again - I can have the best developers on our team work on your case to get you up and running in no time. We would love to have you on board again. But even if you decide against it - please let us know so that we can help you with the issues you have been having with the residual code as we believe it is not coming from our app. Again, we are so sorry about what happened here (it is not normal with our app). We work SUPER hard to make sure every merchant who uses our app has an A+ experience. Regards, Pushpesh & the Pre‑order Now Support Team
This app was easy to setup and allows our wholesale customers to submit pre-orders and purchases in the same transaction. They were also quick to respond to the one issue I emailed about (same day within minutes). Aman was very helpful!
Hello to our friends from TAWAPA Thank you for this amazing review. We're so happy to hear that you are enjoying Pre‑order Now. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We would like to thank awesome customers like you for your amazing support! You rock! Cheers, Pushpesh & the Pre‑order Now Support Team
Incredible customer service. The developer easily understood my requests and was able to make the pre-order button fit seamlessly into my website. So excited to use this feature!
Hello to our friends from Freestyle Snacks Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Pre‑order Now Support Team
I just installed the app and exited to start using but will rate 5 stars for the great support for setting up the styling etc :)
Hi to our friends from L'Goodie Thank you for your review. We are so happy to have you as our customer, Our goal is always to go above and beyond. Please do not hesitate to reach out to us in support at any time so we can exceed your expectations in the future. Tanu and The Pre‑order Now Support Team
Service quality is very good The application has many interesting features The support team is very enthusiastic to help me solve my problems
Hello to our friends from iLTutto Store Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying the Pre‑order Now app and that our support team was able to provide you with top-notch service. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Cheers, Pushpesh & the Pre‑order Now Support Team
The main issue is that around 10-20% of my pre-orders are not caught by the app. So that means 10-20% of pre-order clients do not know that they are making pre-order. And the worst part is that every morning I need to recheck orders in order to highlight not informed clients and send them information about pre-orders manually. Though, I am risking with bad customer experience because they did not know about it before buying. I contacted support, they tried to fix it, but they failed.
Hello to our friends from WoodWe Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now. We fully understand the frustration you have gone through and can assure you that we will work with you to get it solved at the earliest. We are very sorry for the inconvenience this is causing you. We do our best to increase the service quality of our app and services on a daily basis and look forward to reaching a resolution very soon. Please check your email for updates. We are working hard to get back to you as quickly as possible. Here to help, and very sorry you experienced this. Regards, Pushpesh & the Pre‑order Now Support Team
SO easy to set up and great price. Sends out automatic emails and syncs with shopify. We love it !!!
Hello to our friends from HARTS Bootees Thanks for the awesome review. We're so happy to hear that you are enjoying Pre‑order Now. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Pre‑order Now Support Team
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