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We are still new to the app, and are using its basic service at the moment, but we've been happy with it so far. There were a few difficulties at first setting up the app, but the support team has been prompt, helpful and thorough when we've needed assistance.
Hello friends at SouthOrd Thank you for leaving this fantastic review! We're glad you had a great experience! :-) We will let our support team know that their assistance was greatly appreciated! -Melissa & The Pre-order Now Support Team
Love this app, it worked perfectly for getting pre-sale orders of my new book! I would highly recommend it.
Hello friends at Conners Clinic Many thanks for leaving us this fantastic 5-star review, we are glad you had a great experience! We appreciate the support :-) Melissa & The Pre-order Now Support Team
Great app! Definitely recommended. Easy to configure. Works exactly as expected. Outstanding support team. I had a compatibility issue with my custom theme, opened a support ticket, and Jabir resolved my issue within minutes.
Hello friends at INTO THE VOID Merch Co It is extremely kind of you to take the time out to leave us this wonderful review! We truly do appreciate your support :-) We will let Jabir know that his assistance was greatly appreciated! Thank you! Melissa & The Pre-order Now Support Team
This App works great and makes my pre-selling process so much easier. Most important feature for me is the "cart label" and the "mixed cart warning popup". The customer service is very fast and helps perfectly. Thanks a lot.
Hello friends at Herzlack Thank you for leaving us this great review! We are extremely happy that you love the app and we are glad that our customer service reps were able to help :-) We appreciate the kudos! Melissa & The Pre-order Now Support Team
Functionality appears comprehensive. However, the app is so volatile it's currently unusable as it constantly crashes or doesn't load. Let me know if you fix it as I'm keen to use it and happy to revise score. UPDATE 4/10: Retesting and using now. Working well so far. Issues seem to have been resolved.
Hello again! This is a followup to let you know again that the problem HAS been fixed, and system has been running 100% smoothly since this time last week. We’ve also added extra server capacity to make sure that NEVER happens again for our app. Can you confirm that you received this message? I want to make sure you are 100% taken care of… Thanks again for your understanding and patience with us on this. We want our app to be fully reliable 24/7 and our developers have taken the necessary actions to assure that won’t happen again. Sean (Ops Guru) & The Pre Order Now Support Team ------------------------------- Previous message --> UPDATE: As of 9/23/20 around 5pm EST, we believe we have FIXED THE ISSUE causing server slowdowns and the various issues with the app. This has never happened with our app before and we are adding protocols to our servers so that it won't happen again. THANK YOU for your patience with this very frustrating issue with Pre Order Now. Things should now be fast, accessible, and working at full speed, both now and in the future! Please test on your end and let us know if you notice any other issues? If not, we'd welcome you to update this review to share your experience from there. Thanks! -Sean & the Pre Order Now Team ----------------------------------------- Original Reply: Hello, this is Sean, the Ops Guru with Pre Order Now. We are working HARD AND FAST to resolve this issue. We have a SWAT team working this since last night and they are implementing fixes for our sudden server challenge. I am VERY sorry that the app is not working properly at the moment when it comes to loading and logging in. Please give us just a little more time today and we should have this resolved very soon! I will post here again with a full update very soon... Thanks for your understanding, and stay tuned... Sean & The Pre Order Now Dev Team
App doesn't load a lot of the time and now it's not telling customers what they're buying is a pre-order. Originally I was told it was a server issue. I just hate having angry customers
Hello again! This is a followup to let you know that we have refunded 2 months of app fees to you for this trouble. You will see that right away back to your Shopify billing. In the meantime, the problem HAS been fixed, and system has been running 100% smoothly since this time last week. We’ve also added extra server capacity to make sure that NEVER happens again for our app. Can you confirm that you received this message? I want to make sure you are 100% taken care of… Thanks again for your understanding and patience with us on this. We want our app to be fully reliable 24/7 and our developers have taken the necessary actions to assure that won’t happen again. Sean (Ops Guru) & The Pre Order Now Support Team ------------------------------- Previous message --> UPDATE: As of 9/23/20 around 5pm EST, we believe we have FIXED THE ISSUE causing server slowdowns and the various issues with the app. This has never happened with our app before and we are adding protocols to our servers so that it won't happen again. THANK YOU for your patience with this very frustrating issue with Pre Order Now. Things should now be fast, accessible, and working at full speed, both now and in the future! Please test on your end and let us know if you notice any other issues? If not, we'd welcome you to update this review to share your experience from there. Thanks! -Sean & the Pre Order Now Team ----------------------------------------- Original Reply: Hello, this is Sean, the Ops Guru with Pre Order Now. We are working HARD AND FAST to resolve this issue. We have a SWAT team working this since last night and they are implementing fixes for our sudden server challenge. I am VERY sorry that the app is not working properly at the moment when it comes to loading and logging in. Please give us just a little more time today and we should have this resolved very soon! I will post here again with a full update very soon... Thanks for your understanding, and stay tuned... Sean & The Pre Order Now Dev Team
I've used pre-order now for months and I love the functionality. Even after trying other apps, I've returned because of the simple interface. Their support team is also great and quickly respond to issues that have been reported.
Hello again! This is a followup to let you know that we have refunded 2 months of app fees to you for this trouble. You will see that right away back to your Shopify billing. In the meantime, the problem HAS been fixed, and system has been running 100% smoothly since this time last week. We’ve also added extra server capacity to make sure that NEVER happens again for our app. Can you confirm that you received this message? I want to make sure you are 100% taken care of… Thanks again for your understanding and patience with us on this. We want our app to be fully reliable 24/7 and our developers have taken the necessary actions to assure that won’t happen again. Sean (Ops Guru) & The Pre Order Now Support Team ------------------------------- Previous message --> UPDATE: As of 9/23/20 around 5pm EST, we believe we have FIXED THE ISSUE causing server slowdowns and the various issues with the app. This has never happened with our app before and we are adding protocols to our servers so that it won't happen again. THANK YOU for your patience with this very frustrating issue with Pre Order Now. Things should now be fast, accessible, and working at full speed, both now and in the future! Please test on your end and let us know if you notice any other issues? If not, we'd welcome you to update this review to share your experience from there. Thanks! -Sean & the Pre Order Now Team ----------------------------------------- Original Reply: Friends at Shades of My Melanin, Thanks for leaving us this feedback. I am very sorry that your experience with our app hasn't been super-positive! We were alerted to an app-loading issue mid-last-week, and we are working to fix it. Some users are having to refresh the page once or twice to get the app to load, and this is a new challenge with our app! We are working hard on it already to get it fixed up. The logins issue is new, so we are looking into that as well. Our sincerest apologies! Please give us a couple of days and these should not be happening anymore. Thanks for your patience. If you have any other issues, please email our support and we will reply shortly as always! Thanks again, Sean H & The Pre Order Now Support Team
Excellent app. Adding Pre-Orders to our site has massively increased our direct sales. We make all our product ourselves, so being able to sell on 3 week pre-orders instead of just having things not in stock has been a revelation! Nicely customizable, and fits very well with our site aesthetically and practically. Excellent, fast customer service (we gave up on other Pre-Order apps as the customer service was too slow), solving our issues and helping us to customise exactly as we wanted. Would highly recommend, it's changed our business for the better! Update: I'd like to add that 6 months after installing this app, we're still extremely happy with it! It's considerably increased our sales, and helped us deal with a very busy period. It's also very easy to use and customise how you want. Today I had an issue with the app (my fault), and once again, the customer support was excellent and it was resolved almost instantly - thank you!
Hello friends at Macho Fins We appreciate you leaving this fantastic review! Thanks as well for the kudos on our customer support! Happy selling! :-) Melissa & The Pre-order Now Support Team
Such an amazing app! This made creating pre-orders so much easier and gave us a lot of customizations that were not available without it. Definitely recommend giving it a try.
Hello friends at UVe Pro Many thanks to you for leaving us this fantastic review! We sincerely appreciate it! :-) Melissa & The Pre-order Now Support Team
It's been close to 1 week soon and we still haven't received a reply and the app is live not working as expected. There are all sorts of bugs, sometimes the orders are being tagged with the pre-order tags and multi-line notes, sometimes they aren't. We had to create a separate ticket for each particular issue and they seem that their devs are not working together. After many days, we had to hire a 3rd party developer and paid already a few hundreds of $ to fix big issues while still waiting for their reply. When we asked again, they said they send developer/collaborator request to get access. This after another member of their team requested and got access a week ago. So, I assume they haven't even bothered to check they already have access to the store. Not sure what happened, maybe the worst time of the month for them, but we really really wanted this to work. That's why we invested already a few hundreds of $$ to make it work at the minimum and hope they can fix the remaining. What is not working: - the preorder message is still not listed on all product pages (one some yes, on others no) - this has been partially fixed by our dev - the popup on the cart wasn't randomly displaying and once it was listed, you couldn't close (x/close button not working) - the pre-order tags are still not applied to all orders with out of stock items - certain items still do not show the out of stock note at the product level (some yes, some not) - we still can't edit the content of the email that's being sent if a product is out of stock to the customers (only the subject line) UPDATE to Sean: Hi Sean, I find that the following statement is 100% false: 'some themes which have been modified quite a bit do conflict with our app, and custom fixes have to be made by our team. But they CAN and ARE made if you let us know what is awry.' Your devs haven't made any proactive recommendation or change to the website. None I have provided collaboration access to your team from the beginning, and yesterday someone said they will send a collaboration request and if I can accept it. They haven't even checked that access has been already provided 1 week before. That makes me think your team haven't had the time to look over even once to our situation. That makes the following statement also false: 'Works out-of-the-box—no complicated theme installation or coding required' - it doesn't work out of the box and there is custom coding required Another false statement: 'Enjoy super-fast customer support—even available on weekends!' - nobody bothers to reply after I was told they will look into it and there were no replies during the weekend.
Hello, This is Sean, the Customer Success Guru with Pre Order Now. I am very sorry to hear about this experience and the frustrations! That is not at all what we are going for here, and our support takes pride in its responsiveness and helpfulness. I reviewed your 3 conversation email strings with us, and I show that we have responded and been trying to help at each turn... so I'm thinking maybe our responses might be going to your junk mail? We are waiting on a response from the last few messages we sent you, and were not aware that there were outstanding issues since we hadn't heard from you. I am putting our best support member and our dev team on this to make double-sure that we are taking extra-good care of your requests and issues here... some themes which have been modified quite a bit do conflict with our app, and custom fixes have to be made by our team. But they CAN and ARE made if you let us know what is awry. So I am emailing you now directly to make sure we are taking extra care of you here... please reply and we can be sure you are good to go... Sean & The Pre Order Now Support Team
I had an issue and Vlad fixed it quickly and was really helpful and nice! He also made some small changes to help our account more compatible with our theme, which was very helpful
Hello friends at Sheila Craft Thank you for leaving us this awesome review! We will be sure to let Vlad know that his assistance was greatly appreciated! Happy selling! :-) Melissa & The Pre-order Now Support Team
Seems like the best app on the market for pre-orders. Not the cheapest, but the functionality (who else has e-mail options?) and their customer service is definitely worth the extra cost.
Hello friends at MUNTHE.COM Thank you for leaving us this incredible review, we appreciate you taking the time to do so! We wish your store all the best online :-) Melissa & The Pre-order Now Support Team
As soon as I installed the app, the main menu on the homepage wasn't responding and functioning anymore.
Hello! I am terribly sorry to hear about this. That is NOT AT ALL normal for our app. We can help you right away and fix that RIGHT NOW if you will allow us to? We are 100% here to help, day and night... Thanks, Sean & The Pre Order Now Team
This app has allowed us to receive hundreds of additional orders through pre-ordering and helped us greatly.
Hello friends at Catnets Many thanks for leaving this awesome 5-star review, it is greatly appreciated! :-) Melissa & The Pre-order Now Support Team
I used this pre-order app and it was very user friendly! I was very nervous but the easy steps to follow were so helpful.
Hello friends at FIERCEREFLEX Thank you for leaving this great review for us we sincerely appreciate it! Happy selling! :-) Melissa & The Pre-order Now Support Team
I use the app to do a monthly preorder on art prints. This enables me to generate sales without paying up front costs of potentially unsold prints! It's perfect. The app worked great, but then all of a sudden stopped working. I reached out for help and within 2 hours the problem had been resolved behind the scenes. Great customer service. Great app!
Hello friends at OPN HEART, by Jason Naylor Thank you for leaving us this positive review, we really appreciate it! We wish you all the best on your e-commerce journey :-) Melissa & The Pre-order Now Support Team
We are a paid customer. This app has really helped us with presales. Was able to provide the service we need. Thank you!
App very esay to set up, fits my needs perfectly, very great customer service, an issue solved immediately.
Hello friends from KYYO! Thank you for leaving this awesome 5-star review :-) We really appreciate your support! :-) -Melissa & the Pre-Order Now Support Team
Très chouette application pour les précommandes. Je trouve le prix un peu excessif, mais bon, n'étant pas programmateur, je ne sais pas le temps qu'il a fallu pour créer cette app. Par contre, les aides sont au taquet et ils sont efficaces. Si vous avez régulièrement des précommandes, prenez l'option 3.
Bonjour les amis de Nature For Kids! À votre santé! Merci de nous avoir donné une critique positive. J'espère que votre boutique fonctionne bien en ligne! :) - Melissa et l'équipe de support de vente incitative In Cart
Another stellar app that is extremely well supported by this developer. If you need preorder buttons, give this app a shot.
Hello friends from X1 Safety! Thank you for leaving this stellar 5-star review :-) We appreciate your support! Happy selling! -Melissa & the Pre-Order Now Support Team
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